How to boot your phone into safe mode

If you experience any problem with your phone, booting it into safe mode can be a good idea to check if any third party applications might be involved in the problem you’re having.
If you run your phone in safe mode for a while and you don’t experience any problem, the problem you’re having is most likely related to a third party app that you’ve installed.
How to boot into safe mode differ from models to model and it can also be different depending on firmware version but this topic will explain to you how to do it.
NOTE!
Booting into safe mode may change personal UI customizations such as icons and folders.
Later Xperia phones running on Android Jelly Bean (Android 4.1 or later)
Press and hold the on/off key until you get this screen.
Now tap and hold the Power off option until you see this screen.
Press OK to reboot into safe mode.
If you have successfully booted into safe mode you will see the text Safe mode in the bottom left corner.
You can also boot into safe mode by turning off the phone and wait a few seconds. Now press and hold both the on/off and volume down (-) key. Keep pressing these two keys until the phone has booted completely.
To exit safe mode you simply power off and power on as normal.
Xperia phones using touch menu key running on Android GB (2.3.X) or ICS (4.0.X)
Turn off your phone.  Wait a few seconds and then turn it on again. Now during the boot process start tapping the menu key continuously and keep tapping until the phone has booted completely. Not too fast, not too slow. The beat of Iron man by Black Sabbath is just right.
To exit safe mode you simply power off and power on as normal.
Xperia phones using hardware menu key
Turn off your phone.  Wait a few seconds and then turn in on again. Now during the boot process press and hold the menu key until the phone has booted completely.
To exit safe mode you simply power off and power on as normal.
 - Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Hi Annthias,
Welcome to the community,
Try clearing out the Camera application first.
Menu > Apps > All > Camera > Clear Cache > Clear Data
Let us know if the issue continues.

Similar Messages

  • HT201263 how to place your device into recovery mode without home button?

    How to place your device into recovery mode without home button?

    Try these programs:
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    The Firmware Umbrella - TinyUmbrella

  • My I mac 27 late 2009 will not start up I get to the grey screen with the mouse cursor but it stays that way. if I press shift during the boot i works into safe mode. any idea?

    It gets to the grey screen and the mouse point sometime show up but noting more.
    when I press shift it does load up into safe mode
    i re-installed lion no changes

    Restart you Mac holding the "Control + R " keys then run the Restore feature.

  • How to boot T42 into safe mode

    Hi all, first post.
    I have a T42 with Firefox 4 installed that is giving me trouble. I  want to be able to boot into safe mode to help troubleshoot the problem.
    I have tried to rebbot and use the F8 key but it does not work. I have tried the F11 key and the Access IBM button and both bring me to the Rescue and Recovery login which asks for a password. I don't have the password as I did not set it up. I read on the forums that I could delete and reinstall R&R and that would reset the password.
    I uninstalled R&R with rapid restore from the add/rmove programs panel (sorry, I don't remember which version). I have not tried to reinstall anything yet. When I reboot I still get the R&R ogin asking for a password. This leaves me with several questions.
    How do I get around R&R, do I need to uninstall something else?
    Is there a simpler way to just reset the password?
    How do I find out what version of R&R with RR I had and what should I replace it with. Apparently 4.23 may not be my best option. I assume the original Windows backup partition will still be there. I din not have any backups of my own.
    Finally, I just need to get into safe mode. Is there an easier way.
    Many thanks for any help!

    Try using the msconfig utility's boot tab to turn on the Safe boot checkbox, then restart.
    On Windows 7, I can just tap Windows+R, then type msconfig and press Enter. I think in XP, you might see a Run option somewhere on the start menu. Or if you can get into the Task Manager (press Ctrl+Shift+Esc ?), select File > New Task (Run) ...  Or even just browse for msconfig in C:\Windows\System32
    It sounds like maybe someone has set up a BIOS password -- this may be irrelevant to getting into safe mode.Or if there is a separate R&R password I never noticed, that should be irrelevant to Windows, too.

  • OS hangs at grey startup screen, won't boot into safe mode

    I rebooted my G5 this morning and when it came back up, it hung on the grey screen with the Apple logo and the spinning 'gear' progress bar. I tried rebooting several times, but that didn't help. I tried booting from the install DVD (which it did) and ran disk utility (both verify & repair on the start up drive and on permissions. It claims to have found permission errors and fixed them.) I hunted for answers online and tried to boot into safe mode, which did not work.
    Someone mentioned booting into verbose mode and I saw that the load sequence was choaking on the login.
    What could the problem be and how can I fix it?

    Hi Yosarian,
    Minor permissions repairs are no concern: The good news is that your data is probably OK.
    Three things can be happening: Some of the machines boot settings are corrupted, or the OS files or settings are damaged, or there's a hardware problem.
    Resetting the machines power management chip, called a PMU or SMU, depending on your computer, and the PRAM will resolve machine boot settings problems. Run a google search for your model of Mac plus reset pmu OR smu for instructions. After that, reboot your computer and hold Option-Apple-P-R down as you power on. Hold all 4 keys until you hear the startup chime a second time.
    You can test your hardware with the grey disk that came with it that ays AHT in little letters. Boot from the CD and run the extended test. Be patient: AHT can take a long time to boot and run.
    If you reset your PMU and PRAM and pass a hardware diagnostic but still can't boot normally, in safe mode, or in single-user mode, the problem is system software. Reinstall from your latest installer, checking off Archive and Install and Preserve Users and Settings from the Options screen available at the screen where you choose which disk to install to.
    Good luck,
    John

  • Unable to boot into safe mode with FileVault 2 enabled

    I was trying to boot into safe mode earlier to try and fix a few things. It looks like I can't and I suspect it is because of FV2.
    When the system starts I press shift after the tone, but then I have to release shift and enter the password and then Lion will only boot into normal mode.
    I've also tried with sudo nvram boot-args="-x" from the terminal, but while it seesm that this way Lion starts to boot into safe mode, after a while it just restarts as if something crashed etc and then again, I have to enter the password for FV and all again as in a loop, i.e. Lion won't even start this way.
    So I went into the recovery mode and I could make Lion start again at least in normale mode with sudo nvram boot-args="".
    Any idea of what could be preventing Lion from entering safe mode?
    Thanks in advance

    The symptom may be unrelated to FileVault 2. I encountered the symptom with FileVault 2 disabled and with backward conversion (decryption) complete.
    Apple reference for my bug report: 152162960. If the symptoms on your Mac compare to those on mine: progress may seem to cease during safe fsck.
    Vito, as you are comfortable with the nvram command, please try the following:
    sudo nvram boot-args="-v -x"
    Restart the computer and note the last verbose lines that appear before you sense that progress has ceased. Then please add a note of those lines to this topic.
    Additional questions
    What model is your Mac?
    What type of disk for the startup volume?
    How many files on that volume?
    Approximately how large are the attributes file and catalog file? (You might gain this information with a demo version of iDefrag.)
    My current envronment
    MacBookPro5,2
    8 GB memory
    startup from internal 320 GB rotational disk, Serial-ATA, Hitachi HTS723232L9SA62 (probably Travelstar 7K320)
    3,961,791 files
    495,744 folders /* not including the root folder */
    catalog file 3.0 GB, not fragmented
    attributes file 2.2 GB, not fragmented.
    At http://www.wuala.com/grahamperrin/public/2012/01/09/a/?mode=gallery file speedy.txt includes details of the volume.

  • Wifi goes on and off, backlit keyboard doesn't work and no sound since Lion  upgrade. I can get the wifi back by going into safe mode and re booting(someone suggested on here), but can't let computer die or turn off or have to do it again.

    My Wifi connection goes off if computer dies or shuts off, I can only make it work if I go into safe mode and reboot, it was just that, but now my keyboard doesn't light up like it's supposed to in low or no light and in system preferences it's like it doesn't exist.  Also, the sound doesn't work, I can't turn it up or down, it shows the sound icon grayed out and the anti symbol when I push F11 and F12, also it's like it doesn't exist in system preferences either. I have never had any problems with my MB Pro, I purchased in Feb. 2010. , but I upgraded to Lion last month, I haven't been using my laptop as much since I had an Ipad I given to me, so I think that's why I didn't notice these issues right away. What do I do? HELP!! Do I take it to Apple? I don't have the Apple care warranty, so will it be expensive for them to fix? Can I get my money back for Lion if I restore to Snow Leopard?

    Take it to an Apple store or AASP. How much it will cost will depend on their determination of the problems. To bad you didn't purchase extended AppleCare. No you don't get your money back for purchasing Lion.

  • Hard drive won't boot into safe mode

    My mid 2010 Macbook Pro has suddenly decided to not boot up after installing BitDefender and running a scan.
    I installed it on a whim when I saw minor malware that hijacked Safari, and decided to run a scan. While I was working on Photoshop, the scan must have finished because all of my windows disappeared and I was left with my desktop and the spinning gray loading at the bottom of my screen. I waited 20 minutes, realized it wasn't going anywhere and force shut down the Macbook by power button.
    Now, I cannot successfully get it past the grey apple loading screen. Attempting to boot into safe mode still leaves it at the same screen. Tried to reset the PRAM, still can't get past the loading screen. I still have my OS disk, however it is Snow Leopard and my current is Mavericks and I'm unsure if it is a wise idea.
    15 inch mid 2010 Macbook Pro running OS X Mavericks, how dead in the water am I and how much would this cost me to "fix"?

    Use the original Snow Leopard installation disk and start the MBP as if you were going to reinstall the OSX.  Early in the process you should see a menu bar on the top of the display.  Click on UTILITIES and from the dropdown menu select Disk Utility.  Run Disk Utility>First Aid, Verify and Repair.  If it is not successful, the HDD will have to be replaced.
    Ciao.

  • Won't boot into safe mode

    My 2012 iMac 27" was randomly rebooting itself, while in Sleep. I assumed this was due to the cheap 32 GB memory I bought, but before I could change it back to the original memory, to test, the Mac booted into Safe Mode (I assume - a progress bar showing at the bottom of the boot screen, below the Apple logo), and did not get further than a half the way, and then shut down. I swapped the memory to the original 8GB. I tried booting again, no buttons held down, as then it wouldn't get further than a quarter of the way. Further attempts to boot do not work, even when holding down Option to choose the boot disk, pressing Shift for Safe Mode, or Option-S for Single User Mode. I assume it's trying to boot in Safe Mode, but failing?
    I also tried using a good Mac with the bad Mac as the Target Disk boot mode - the good Mac does not see the bad Mac...
    I have an external DVD drive, but that isn't an option as I can't go into boot drive select mode. What are my options, apart from sending the iMac back?

    Booting into the Recovery HD should allow you to effect repairs - that's the point of it, so it's a bit concerning that it won't allow you to. The Recovery HD is a partition on the internal drive that should allow you to effect repairs to the Macintosh HD, albeit part of the same physical disk.
    I'm no expert, but I'd be concerned that the hard disk is on the way out. Do you have backup of everything - Time Machine or a bootable clone, perhaps?
    Maybe have another try with Command+r. If it fails I'm not sure what would be the best next step - it depends if you have a full and up-to-date backup of your disk so that you can restore.
    One of the options of the Recovery HD is to allow you to re-install the OS, which won't delete your data.
    The more extreme step would be Internet Recovery which would involve erasing everything and re-installing via the internet.
    Worth reading this carefully before proceeding: http://support.apple.com/kb/HT4718
    Disk Warrior from Alsoft (not cheap) is another possibility for recovering damaged disks, although it's not a guaranteed solution.

  • Can I ssh to a Mac that's booted into Safe Mode?

    I'm needing to ssh to a Mac that's been booted into Safe Mode (I'm already able to ssh to it in normal boot mode, and I know how to boot it into Safe Mode from the command line, i.e. sudo nvram boot-args="-x", then sudo reboot).
    I can't just test this for myself, as it has to work first time, otherwise I'll be locked out of the remote Mac. If ssh would still work in Safe Mode, the plan is to then ssh to it and issue the command to set it back to normal boot mode (with sudo nvram boot-args="") and then reboot... job done.
    Ideally, but not too important, I could VNC to it in Safe Mode instead, but ssh would do fine.
    Does anyone know (for sure!) please?
    In case anyone wondered, I'm wanting to do the Safe Boot because I'm told it can cure an issue with Adobe CS apps freaking out and locking up, crashing etc. I want to try this over the w/e, and have no physical access to the Mac. I've already set it to power on later (via pmset) - something I do routinely.
    I thought an answer to this would be easy to find, but after Googling I've drawn a blank. Can't find it in any Apple docs either.
    Thanks in advance!

    If this was already covered somewhere else, I
    apologize. I did some browsing for this topic but had
    no luck finding anything...
    Anyhoo, I'm trying to log in to my wife's B&W G3
    (running Jaguar) from my G4 (running 10.4.2) using
    secure shell but she doesn't have a password set up
    on her computer. When I enter the ssh command in
    Terminal, it asks for a password — I don't enter
    anything and just hit the Return key. It returns with
    a massage saying "Permission denied, please try
    again." What can I do to log in w/o setting up her
    machine with a password first?
    If you want to use SSH securily I would suggest you disable password authenticaiton altogher. If you setup public key authentication it is more secure and better than using passwords anyway.
    see how to setup ssh with public keys

  • Can't boot into safe mode - PC keyboard

    My Mini can't log in. I know why -- and even how to fix it -- but I'm unable to boot into any alternate state to make the fix.
    The situation: PC keyboard (AOpen 90.00029.UB1) and a Logitech 4-button mouse, both USB native; also tried Dell PS/2 keyboard with a USB adapter. VGA adapter is connected to analog LCD. Away from home; do not have OS X install DVDs with me. LoginWindow.plist is fatally borked, but I can't get at it to undo the damage.
    Symptoms: Mini will not respond to ANY keyboard actions during boot. Cmd-s, Cmd-v, Shift, Cmd-Opt-p-r, Cmd-Opt-o-f, or even C to boot from CD (I have a PPC Ubuntu live CD, never tested prior to this disaster). No feedback to indicate anything is happening.
    If it means anything, I have the startup chime turned off by a third-party utility. Much too loud for my household.
    Anyway, the sequence of events is ALWAYS the same:
    * Power on
    * No video (not just black -- no signal)
    * CD noises
    * With actual disc in drive, CD spin-up
    * Still no video
    * CD slows slightly (if disc in drive)
    * First video activity: gray logo screen
    * Spinning gear thing
    * Black screen
    * "Starting Mac OS X" (sometimes only a brief flash)
    * Stops at blue screen with mouse cursor, no Finder
    The Mini will only respond to: (1) power button on/off; (2) power-on-and-hold to go into that firmware update mode -- get scary loud tone, flashing LED, then above sequence as usual; and (3) mouse-down to eject CD. Oh, and I can move the mouse pointer around when I get to the blue screen. Yay.
    For the past 24 hours I have been searching the net for ANY indication that a PC keyboard is capable/incapable of inducing Safe Mode (or any other mode). Can't find a firm Yes or No, or even a Sometimes/Maybe.
    Wondering if keys are mapped differently on PC keyboards -- maybe Shift isn't really Shift as far as Mac ROM is concerned, so no Safe Mode? Tried other random key combos to no avail. Can't find a "rosetta stone" for USB keyboard signalling on net to prove/disprove theory.
    First Mac, no points of reference. Hopelessly lost.
    Help.
    Randall

    Final results are in. I ordered an Apple keyboard from Amazon, plugged it into the Mini tonight and wonder of wonders, I could get into Safe Mode, Single User Mode, Pie à la Mode, you name it. Microsoft and Apple clearly have different ideas about USB keyboards at the hardware level. (And just for the record, the Mac keyboard won't get me into my PC's BIOS either.)
    Fixing the login problem took considerably longer, but that's because I overlooked the obvious and wasted a lot of time on generic boot troubleshooting: If you got yourself into trouble with defaults write, a little reading of the Man pages will lead you to defaults delete.
    Things go much smoother when you have a well defined target.
    Anyway, anyone out there with a Mini and a PC keyboard, do the Safe Boot test now. If it ain't working, do yourself a favor and get a Mac keyboard.
    Thanks for all the help.
    Randall

  • UEFI bios boot into safe mode w/o msconfig or F8

    Hi, thanks in advance for taking the time to answer.  First off I'm using an ASUS motherboard with UEFI bios on windows 7 64bit.
    I'm having trouble with my user account being corrupted and cannot be logged into.  I've already looked up how to fix this issue but it requires me logging into safe mode to do so. 
    I am aware of the 2 common methods people are prescribing (msconfig and F8) but neither are an option in this situation it seems.
    Being that I can't log in, and I do not have a second admin account, I cannot use the msconfig method.  I've already tried hitting F8 during start and it just gives me the option to either boot my HD or enter bios.  I also went through the bios
    options and didn't see anything there either.  There's got to be another method than the two I've previously mentioned, right?  Or am I just missing something simple here?
    == edit ==
    == Solved problem myself ==
    heres how for those with same problem:  after hard restarting my computer quite a few times (apparently its SUPPOSED to do this each time but other folks on the internet and myself find it to only work 40% or less) it went into automatic repair mode. 
    after that ran through, to no avail (BIG surprise), it allowed me to enter Command Prompt mode outside of windows.  there I was able to enable a safe mode boot loop so each time my computer boots it automatically goes into safe mode.  fixed what
    i needed and undid the safe mode loop in msconfig.
    back to business as usual!  woot woot

    Asus boards BIOS Boot Menu key is F8... this is annoying if you use their boards with Windows installed, as it is also the key for getting the Windows boot menu.
    What needs to be done is use the F8 to get the menu, select the hard disk (or boot manager if EFI) and then start hitting F8 after you press enter on the boot device. This is the easiest way I've found, as trying to guess when the boot is handed off from
    the board to Windows is hit and miss.

  • Keeps booting into safe mode ..

    I just tried to install the newest version of Lion and it didnt install successfully and now it boots up in safe mode every time. Please help I'm a new mac user and this is not a good first experience for me..
    Oh and when I actually boot it into safe mode myself, it says no hardware installled on the wifi.

    What happens if you boot up holding command-r keys into your Recovery Volume.
    The screen should give you these choices...
    Restore from TM backup
    Reinstall Mac OS X
    Get help online
    Disk Utility
    First run Disk Utility Repair Disk, if you get errors run until no errors reported or reports "the disk cannot be fixed". Then, choose Reinstall OS X. This will be an install "in place" and shouldn't effect any of your own data or settings.

  • Intel Mini will only boot into safe mode - hangs on ANY Mac OS volume

    I have an Intel Mac Mini... the core2duo 1.83GHz or whatever.
    I acquired it from it's previous owner, as it was "broken".
    He could not get it to run an install disc.
    It will not boot any of the Mac OS install media (DVD or CD - 10.4, 10.5, 10.6).
    It will not boot/install a Linux disc (I haven't tried, but that's what I was told).
    It WILL boot/install Windows !?!?
    So... anyway, I removed the HDD, and installed OS 10.6 Leopard on it (FW Target mode installs kept failing at the end - regular retail DVD). I then reinstalled the HDD back into the machine.
    The system keeps hanging at the same point it would when trying to boot an install DVD - after the screen turns blue, it goes back to the gray screen, then immediately freezes.
    However, I eventually discovered that it WILL boot into safe mode !
    Everyone kept saying it's the logic board failure, but if it boots into safe mode, can that be true ? It doesn't seem to me that it would be hardware based in that case - unless it's just a specific component, like the Airport module or something.
    The last line displayed in Verbose mode when it hangs is:
    "athset_txchainmask[5124] sc->sc.config.txchainmask 5 mask 5"
    It also says something about the Airport just before that.
    I tried removing the Airport module and it still hangs.
    I also tried different RAM, with the same results.
    I ran the 10.6.2 combo update in Safe Mode. It still hangs. Haven't tried 10.6.3 yet, though I do have it downloaded and ready to install.
    This thing is driving me crazy. Please tell me there's a fix, OTHER than replacing the logic board ?!?! It just doesn't seem like it should be so complicated considering that it runs in safe mode.
    It's rare I can't figure out a Mac problem - please help !
    Message was edited by: maxtechsystems

    Very strange, and getting stranger !
    Ok... so, from safe boot mode, I installed Windows XP Pro using the boot camp assistant.
    Everything installed perfectly. I started up from Windows, and put in the Mac Mini recovery disc, in order to load the drivers. The Boot Camp software started with Auto Run, and I clicked through to install everything. The drivers start loading...Windows reacts positively, with the system tray announcing "new hardware installed" every 30 seconds or so. Airport/WiFi IS working (in Windows), as it detected my router/network...this is where it gets F'ed up - when the installer gets through with the drivers, and installs the boot camp software for Windows - the system reboots, goes through the usual Windows startup...the desktop background appears, but no icons or start menu - then it reboots again...same thing, again, over and over in a loop.
    Went back into OS X (safe boot mode). Installed reEFIt (a bootloader utility), to see if maybe I can bypass the Mac OS/Boot Camp bootloader. No luck. Install worked, but still had the same issues.
    For the heck of it, I try installing Linux Mint 8. The live CD starts up OK, but only as far as the boot menu. I tried the installer first - after the splash screen, it hangs on a plain gray screen (w/o the normal linux installer language selection menu - just solid grey).
    I tried running the live CD w/o the installer - the actual OS. Same thing - after the splash screen, it hangs, only it's a black screen this time. If I use verbose mode, it still seems to hang on the WiFi card.
    Here's the strangest thing yet - Ok, remember, it wouldn't boot normally into ANY Mac OS volume - including the installer DVDs - only in safe boot mode...
    So, I try the "hackintosh" IPC osX86 10.5.6 DVD - it boots into the installer with NO problem, WITHOUT safe boot mode ! I tried installing it unsuccessfully. I forget now which options I choose, if any, though I may try it again later and pretend it's just a non-apple PC with the same specs as the Mini (or try just the "base system", and the bootloader - then run the official Apple updates)
    This last thing really makes me think it has something to do with the EFI/bios - however, I've only been able to find info on how to update it, not replace or restore it - and it's only from a working install, not forced from a flash drive or CD (plus when I do try the installer from safe boot mode, it says it's current and unneeded).
    I still haven't changed the hard drive. After almost successfully installing Windows, I made the assumption the -hardware- was OK, and reassembled everything.
    Currently, I'm trying a direct installation of Windows XP Pro SP2 with which I'll try installing the drivers WITHOUT the boot camp software, to see if the WiFi (Airport card) and everything else is indeed working OK (remember too that the system passed ALL the ASD 3S116 tests).
    So anyway, that's the current status. Any new ideas anyone ?
    Thanks.
    Message was edited by: maxtechsystems

  • 10.9.4 Boots Into Safe Mode

    Every other boot, my MacMini4,1 boots into Safe Mode.
    I tried Command+Option+P+R for two chimes but it continues to do this. Most posts are asking how to boot into Safe Mode and I'm looking for what is causing mine.
    What should I try next?

    Searched for "Safe" and this is where it started:
    1/09/2014 6:33:44.000 am kernel[0]: SAFE BOOT DETECTED - only valid OSBundleRequired kexts will be loaded.
    1/09/2014 6:33:44.000 am kernel[0]: calling mpo_policy_init for TMSafetyNet
    1/09/2014 6:33:44.000 am kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
    1/09/2014 6:33:44.000 am kernel[0]: ucode: no updates in safe mode
    Then it lists the items: "can't load..."
    Is there something else I should search for?

Maybe you are looking for