How to calculate the duration/age of a work request.

I need to calculate the actual resolution time in 'Days:Hours:Minutes' format, for the work requests which are being worked upon by the engineers working in my team. I am using MS-Excel (MS-Office 2013) for reporting. The tool from which I am exporting
the details shows the Open and Resolved time as MM/DD/YYYY HH:MM:SS (3/20/2015 10:32:16 AM). I am sure this is one of the thing which is not that difficult and many reporting people are doing this. Thanks in advance for the assistance.
Regards, Ankit Arora

Let's say that the Open date/time is in A2 and the Resolved date/time in B2.
The formula for the resolution time is =B2-A2
Format the cell with the formula with the custom number format d:hh:mm
This will work as long as the number of days is at most 31.
Regards, Hans Vogelaar (http://www.eileenslounge.com)

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user13667036 wrote:
Hello,
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null

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