How to cancel BIS account

Hi to all helpers! I bought a Torch 9800 from O2 last year and am now trying to use it in Turkey during my holiday. The phone works with local simcard, connects to the internet but I can not use apps such as facebook. I contacted to local customer service and was suggested that I need to cancel my BIS account which was registired to O2 initially. I contacted O2 twice and they told me that I need to contact blackberry since they can not log in blackberry system? I have been trying to call blackberry but I do not have a number or contact details.
I found this web-site https://bis.eu.blackberry.com/html?brand=o2mailuk to log in my bis account but I can not remember my password. Since I erased all the content of my phone before putting the local sim card in, I can not receive my password. Please help me to cancel my current BIS account, and register again with my local sim card. I am the owner of phone. Thanks a lot.

Hey marga,
Thanks for the reply.
I sent your email service books and it was having trouble finding your BlackBerry smartphone.  I would suggest removing the battery and placing it back in, and then let me know if you get an activation email.  Also do you have EDGE or 3G upper case for your signal?
I look forward to your reply.
Cheers.
-ViciousFerret
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