How to cancel creative cloud account

I just want to cancel my account because I already have another account and I have been getting the run- around. Is there someone, not computer or forum, that I can talk too?

Cancel your membership or subscription | Creative Cloud
Then select the plan you are currently under. For example:
Cancel a month-to-month membership

Similar Messages

  • How to cancel Creative cloud trial subscription?

    Can anyone tell me how to cancel Creative cloud trial subscription???

    Hi esetibej,
    Trial are only accessible for 30 days, after that you can uninstall the product from your computer. And if you wish to purchase CC subscription then you can go to https://creative.adobe.com/plans
    ^Ani

  • How is cancelling creative cloud not a popular discussion?

    how is cancelling creative cloud not a popular discussion?
    why is ther no way to cancel with out contacting a representative and the 'contact' button takes you nowhere?
    ADOBE LOVE YOUR PRODUCTS BUT YOU ARE GOING ROTTON FROM THE INSIDE

    I have been waiting in a chat window for 20 minutes with no avail?

  • How to close creative cloud account

    Can anyone help me? I want to close my creative cloud account...i do not know how.

    Hi HopeV,
    Please choose the best option :
    http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    Hope it helps you.
    Regards,
    Rajshree

  • Cancelling creative cloud account

    Hi, can you please cancel my creative cloud account? i'm logging in, but when it comes to viewing my products it says that i'm not subscribed to anything, however i've been billed just today. it needs to be done today, or i'll have to pay more.
    It's rather annoying that there is an easy two steps subscription scheme and there is no such an ease when it comes to cancelling the subscription. No one to call. No person to email to. FRUSTRATING!
    I need help today.

    Where are you looking that shows no products, on the website under your AdobeID or in the CC Desktop app?  On the website it can take up to 30 seconds for the products list to fill in even after the webpage seems to have finished loading.  In the CC App, sometimes there is also a delay as it connects and checks things or sometimes it is just a blank white panel and you have to restart it or reboot to get things to show properly—this is more a display glitch not something to do with licensing.  It also might be that you have multiple AdobeIDs and the on your logging in with is not the same as the one you purchased CC with.
    The reason you cannot cancel so easily is that you likely signed up for a full year at a reduced monthly rate and will be charged a cancellation fee for the months you were deemed to have used or not used, however it works, exactly.  Adobe needs to tell you and confirm that you know that and also probably wants to find out why you’re cancelling and ask if you’re sure since it’s gonna cost money.   Is the charge you see a cancellation fee or just a monthly subscription fee?
    This is a user forum and I am responding as such, and cannot see the details of your account to see what you may or may not be subscribed to that is generating charges.

  • How to cancel Creative Cloud Subscription

    The Adobe site is a labarnyth of links that give you part of the information and then you end up at http://helpx.adobe.com/uk/contact/?issue=myOptions_returncancelorder&subissue=myOptions_re turncancelorder_1
    Where you wait for a chat button to appear, which never does, then you click the link "Don't see a chat button?" which takes to you page not found!
    So why does Adobe not put a cancel subscription button o ones creative cloud account page?
    And they want to take 50% of the subscription fee when you cancel, can that even be legal?
    So anyone know of a simple way to cancel this subscription, I've had it for 90 days now.

    If you wait the Chat option should become available. I have requested someone from Adobe to contact you so that you may cancel your subscription.
    Thank you for pointing out the broken "Don't see a chat button" link, it will be fixed.
    If you sign up for a one year contract you get a reduced montly price but there is a cancellation fee. This is made clear with requires annual commitment on the Plans page at https://creative.adobe.com/plans.

  • How to cancel creative cloud

    Creative cloud FAQ says we can cancel 1 year plan anytime at Accoun page, but I can't find the page.
    Where is it?
    http://www.adobe.com/products/creativecloud/faq.html
    >To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your >membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

    Hi Haruyukiimai,
    I was looking at this document on the subscription tab
    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-exchange-order-north-ameri ca.html
    For a month to month subscription you can cancel it by turning off the auto renewal as described below
    To cancel a paid subscription to Acrobat.com or Photoshop.com, sign in to your My Adobe account and select the subscription you want to cancel. Under Subscription Info, turn the Auto-renewal setting to Off. You can continue to use the online service until the end of the billing cycle.
    To cancel an annual membership I'd contact our customer service for assistance.
    -Dave

  • How to cancel creative cloud memberships

    How do I cancel my membership for Adobe Creative Cloud? I pressed the cancel button and it takes me to customer service.@

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How to cancel Creative Cloud single-app membership for Photoshop (month-to-month)?

    Hello
    I've been trying to cancel my membership.  I've followed the steps to do this online however when I go to manage plan, there is nothing in there about my creative cloud membership (month to month) plan that I'm paying for.  Can I have some assistance in resolving this please.
    Many thanks
    Ben Lowes

    Thanks for your reply John
    With regards to trying to cancel my subscription through Adobe support, there is nothing there that helps me (believe me I've tried); I can't talk to anybody and the site just takes me round and round in circles ultimately leaving me no option but to post on the forum. I was hoping to avoid having to call someone in the US (I'm in Australia).  If anyone from Adobe see's this post, can you take ownership of this problem please and try and help me, even if it's to arrange a way of we discussing this with someone.
    Many thanks

  • I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?

    I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?
    This is due to the different changes Adobe has gone through and unfortunately I used different emails at certain times.

    Under one Adobe ID you can have one CC only,if by accident you have purchased two CC under one account, it needs to be cancelled & refunded, please contact Adobe Support at
    http://adobe.ly/yxj0t6
    Regards
    Rajshree

  • How can I delete my Adobe Creative Cloud account?

    I want to delete my Adobe Creative Cloud account, but I don't know how.

    Do you mean you want to cancel your subscription or remove the creative cloud apps? Please ellaborate the issue.
    Please check the "Cancel your membership" section under Membership & Account,  mentioned in the below article to Cancel your subscription.
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html

  • Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

    I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
    How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
    The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

    Shut down Acrobat and any Creative Cloud application before doing this procedure.
    1    Rename caps folder.
              a.  Using the Finder menu Go>Go to Folder.
              b.  In the "Go to Folder" window put the following path:  /Library/Application Support/Adobe/
              c.  Rename the folder named "caps" at this location to something else (i.e. OLD_caps):
    /Library/Application Support/Adobe/caps
    2    Install Acrobat from within the Creative Cloud application.
    3    Rename new caps folder.
              a.  Using the Finder menu Go>Go to Folder.
              b.  In the "Go to Folder" window put the following path:  /Library/Application Support/Adobe/
              c.  Rename the folder named "caps" at this location to something else (i.e. NEW_caps):
    /Library/Application Support/Adobe/caps
    4 Rename the OLD_caps folder back to "caps"
    5 Now you should be good.
    *Note:  The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

  • How do I switch my creative cloud account from my old computer to my new computer?

    How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

    Sign out of your account... Uninstall... run the Cleaner to remove all traces
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Then install and activate on your new computers

  • How do i add another user to my creative cloud account?

    How do i add another user to my creative cloud account?

    Anne,
    This is a frequently asked question and I am sure by opening the link given below all of your questions will be answered. For accessing this feature of adding users, you should be the Admin in your Team account.
    http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html
    Hope this helps
    Karan Chopra
    [email protected]

  • How to i delete my free Creative Cloud account?

    I have a free Creative Cloud account associated to a work email address however I need to delete the account so that my company can add me (using my work email) to our quota of licences. Please can you advise?
    Thanks

    Hi,
    Please contact the support through call/chat for the cancellation requests/account deletion requests.
    Contact Customer Care
    Regards,
    Sheena

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