How to cancel creative cloud memberships

How do I cancel my membership for Adobe Creative Cloud? I pressed the cancel button and it takes me to customer service.@

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Similar Messages

  • How can I (for God's sake) cancel creative cloud membership

    How can I (for God's sake) cancel creative cloud membership??

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How to cancel Creative cloud trial subscription?

    Can anyone tell me how to cancel Creative cloud trial subscription???

    Hi esetibej,
    Trial are only accessible for 30 days, after that you can uninstall the product from your computer. And if you wish to purchase CC subscription then you can go to https://creative.adobe.com/plans
    ^Ani

  • How is cancelling creative cloud not a popular discussion?

    how is cancelling creative cloud not a popular discussion?
    why is ther no way to cancel with out contacting a representative and the 'contact' button takes you nowhere?
    ADOBE LOVE YOUR PRODUCTS BUT YOU ARE GOING ROTTON FROM THE INSIDE

    I have been waiting in a chat window for 20 minutes with no avail?

  • How to cancel Creative Cloud single-app membership for Photoshop (month-to-month)?

    Hello
    I've been trying to cancel my membership.  I've followed the steps to do this online however when I go to manage plan, there is nothing in there about my creative cloud membership (month to month) plan that I'm paying for.  Can I have some assistance in resolving this please.
    Many thanks
    Ben Lowes

    Thanks for your reply John
    With regards to trying to cancel my subscription through Adobe support, there is nothing there that helps me (believe me I've tried); I can't talk to anybody and the site just takes me round and round in circles ultimately leaving me no option but to post on the forum. I was hoping to avoid having to call someone in the US (I'm in Australia).  If anyone from Adobe see's this post, can you take ownership of this problem please and try and help me, even if it's to arrange a way of we discussing this with someone.
    Many thanks

  • How to cancel my Cloud membership? [was:Membership Plan]

    Hello I thought My creative cloud membership was a 12 month plan, but i see it is a 18 month plan, Any ways i can cancel this. My 12 months is ending 6th of feb this month and I dont need it anymore. I dont want paying for a service im not using

    See http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Cancel Creative Cloud membership

    Please do the necessary to cancel my Creative Cloud membership.
    I find it ridiculous to have people jump through all sorts of hoops to do this.
    Is there an automated way besides contacting customer support?

    "To cancel your membership, contact us - go to the contact us page and then click the "Still need help? Contact us." button."
    Cancel your membership or subscription | Creative Cloud
    Say what? Why on earth is the cancel function hidden behind a ton of trash and then you need to enter "still need to help?" Is that what Adobe think of their subscribers? Is that good guidance? This is a joke! That's like saying we want to make it very hard for you.
    Wow. I mean WOW. Glad I never bought into that CC thing. Jisses. Is this even legal?!

  • Need to cancel Creative Cloud membership

    need to cancel Creative Cloud membership

    Me too. I just got cut off by Navdeep in an online chat when I told him my problem, and I can't access chat again even on a different browser. The instructions for cancelling subscription or changing credit card details do not apply to Australian customers. I sent them an email informing I couldn't even print the invoice or view my billing history but the email bounced back saying their inbox is full!

  • Cancelling creative cloud membership

    I WANT TO CANCEL MY CREATIVE CLOUD SUBSCRIPTION. WHY I CANNOT DO THIS BY EMAIL OR WITHIN THE PLAN MANAGEMENT SITE IS A TOTAL MYSTERY.
    ONLY CHAT (WHERE THERE IS NO ONE), PHONE WHICH I DO NOT WANT AND FORUMS (REALLY) ARE OPTIONS.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • How to cancel creative cloud

    Creative cloud FAQ says we can cancel 1 year plan anytime at Accoun page, but I can't find the page.
    Where is it?
    http://www.adobe.com/products/creativecloud/faq.html
    >To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your >membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

    Hi Haruyukiimai,
    I was looking at this document on the subscription tab
    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-exchange-order-north-ameri ca.html
    For a month to month subscription you can cancel it by turning off the auto renewal as described below
    To cancel a paid subscription to Acrobat.com or Photoshop.com, sign in to your My Adobe account and select the subscription you want to cancel. Under Subscription Info, turn the Auto-renewal setting to Off. You can continue to use the online service until the end of the billing cycle.
    To cancel an annual membership I'd contact our customer service for assistance.
    -Dave

  • How to cancel creative cloud account

    I just want to cancel my account because I already have another account and I have been getting the run- around. Is there someone, not computer or forum, that I can talk too?

    Cancel your membership or subscription | Creative Cloud
    Then select the plan you are currently under. For example:
    Cancel a month-to-month membership

  • How to cancel Creative Cloud Subscription

    The Adobe site is a labarnyth of links that give you part of the information and then you end up at http://helpx.adobe.com/uk/contact/?issue=myOptions_returncancelorder&subissue=myOptions_re turncancelorder_1
    Where you wait for a chat button to appear, which never does, then you click the link "Don't see a chat button?" which takes to you page not found!
    So why does Adobe not put a cancel subscription button o ones creative cloud account page?
    And they want to take 50% of the subscription fee when you cancel, can that even be legal?
    So anyone know of a simple way to cancel this subscription, I've had it for 90 days now.

    If you wait the Chat option should become available. I have requested someone from Adobe to contact you so that you may cancel your subscription.
    Thank you for pointing out the broken "Don't see a chat button" link, it will be fixed.
    If you sign up for a one year contract you get a reduced montly price but there is a cancellation fee. This is made clear with requires annual commitment on the Plans page at https://creative.adobe.com/plans.

  • Can't cancel Creative Cloud Membership

    Hi,
    As I nearly never use photoshop and as I already own a full Adobe Lightroom license and have just purchased a Photoshop Elements 13 License, I wish to cancel my Adobe CC Photography program Membership but could not reach anybody from Adobe using the chat section (I've tried 10 times and waited for hours). How could I proceed ?
    Thanks in advance for your help!
    Best regards
    Amaury

    Hi John,
    Thanks for your feedback.
    In any case, it is required to contact the support to cancel my membership but :
    - Chat support is unresponsive. try at least ten times without any anybody on the other end
    - Phone number is not an international number so not accessible from Belgium/Luxembourg area
    I'm really disappointed by the difficulty of all this !
    Thanks again for your help!
    Best regards
    Amaury

  • Re: Need to cancel Creative Cloud membership

    Your cancel membership option sends you in a loop.

    Gimmeabreak2 thank you for the update.  The link I offered in message #4 should have populated with an option to contact our chat support.
    It is therefor likely that installed security software is blocking your ability to contact our support team.  I would recommend using an alternate computer, smart phone, or tablet as it would be the most expedient option for you to contact our support team directly.
    If you do not have access to another computer, tablet, or smartphone then you are welcome to private message me your contact details and I can request a member of our support team contact your directly.

  • This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the for

    This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the forum?  Adobe, I am about to go social with my frustrations!

    No, this is a public forum, as in user-to-user, so you should not share any private information here.  You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do.  Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
    Contact Customer Care

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