How to cancel my backup storage plan?

How can i cancel my bicloud backup storage plan?

See this support document:  iCloud: Downgrade your iCloud storage
Downgrading will not take effect immediately, note:
The downgrade takes effect one year after your storage upgrade was initially purchased.
On your Mac
Open iCloud preferences, then click Manage.
Click Change Storage Plan (in the upper right).
Click Downgrade Options, then choose the storage plan you’d like to have.

Similar Messages

  • How to cancel an iCloud storage plan?

    I am getting charged a monthly fee for iCloud storage which I do not use. How can I cancel it? I've been everywhere and all I can seem to find are ways to purchase more storage, not cancel what I've got.
    Thanks,

    See this support document:  iCloud: Downgrade your iCloud storage
    Downgrading will not take effect immediately, note:
    The downgrade takes effect one year after your storage upgrade was initially purchased.
    On your Mac
    Open iCloud preferences, then click Manage.
    Click Change Storage Plan (in the upper right).
    Click Downgrade Options, then choose the storage plan you’d like to have.

  • How can I cancel my iCloud Storage plan?

    When I upgraded my iPhone 4 to iOS 5 and it turned into a "brick" I was forced to use iCloud to backup and restore and it kept complaining that I had 5.9 gb which is over the 5.0Gb free storage provided, so I purchased an upgrade - in a dazed and confused state as my iPhone was a "brick" I must have done this twice to recover my iPhone.
    Result is that I now have an additional 20Gb Storage Plan.
    Nice email saying that I can cancel it within 15 days, but not where or how to do this. I spoke to Apple iPhone support who said its another division, try iTunes support website and I should be able to email and cancel - but not seen any email address.
    Tried iCloud Express Lane but they want £20 for an incident ticket which is about what I paid for the 20gb Storage Plan!
    Problem overall is that I use an iMac (PPC not Intel) on Mac OS 10.5.8 and although I have upgraded to iTunes 10.5, I am finding that WiFi sync or iCloud do not work unless you are on Mac OS 10.6 (needs Intel) or greater.
    So I want to cancel my iCloud storage plan. Please can someone help me.

    Taken directly from http://help.apple.com/icloud/index.html#mmd602084a
    Do any of the following:
    On your iOS device’s Home screen:
    Tap Settings > iCloud > Storage & Backup > Buy More Storage.
    Tap Downgrade Options, then tap to put a checkmark beside your current plan.
    To confirm you want to set up iCloud to renew your current storage plan when the next payment is due, tap Confirm.
    On your Mac:
    Choose Apple Menu > System Preferences, then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.
    On your Windows computer:
    Choose Start Menu > Control Panel > “Network and Internet,” then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.

  • How do I change my storage plan? I'm currently being charged 79p a month for a storage plan I don't use and would like to cancel it!

    How do I change my storage plan? I'm currently being charged 79p a month for a storage plan I don't use and would like to cancel this and obtain a refund!
    Please help!

    Following has information about how to cancel (downgrade to the free 5GB plan): iCloud storage upgrades and downgrades - Apple Support

  • HT4847 How do i cancel my extra storage plan?

    How do i cancel my extra storage plan?

    You can cancel an annual iCloud storage upgrade but only within 15 days of buying:
    You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
    If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date.
    If you have purchased storage under the new monthly plan you can cancel that as from the next month.
    For details of downgrading under either plan please see:
    iCloud storage upgrades and downgrades

  • HT201318 How can I get a storage plan on iCloud that's more than 50GB?

    How can I get a storage plan on iCloud that's more than 50GB?

    Welcome to the Apple Community.
    If you purchase a higher-tier storage plan for your iCloud account to replace your existing storage plan (for example, a 20 GB plan to replace a 10 GB plan), the existing plan will be canceled and you will receive a prorated refund for the time remaining. The new storage plan is applied to your iCloud account and the annual payment date is updated to reflect the purchase date for the new plan.
    http://support.apple.com/kb/HT4874

  • How can I cancel an icloud storage plan that was unauthorized?  I was charged and received a receipt.  I never bought an upgrade!

    I need to know how to cancel and be refunded $100.00 for an unauthorized purchase for 50gb storage plan.  I never authorized purchase.  No one was on ipad all day yesterday until late evening and itunes or app store or storage upgade was never engaged.  Please can someone help me????

    Welcome to Apple Support Communities
    Contact with iCloud support > http://www.apple.com/support/icloud/contact
    Also, change the Apple ID password > http://appleid.apple.com Log in with your Apple ID and choose Password & Security

  • HT201318 How do I cancel my icloud storage plan

    I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • How do I downgrade my storage plan from a computer / other phone? I no longer have anything Apple

    I changed my phone and forgot about my iCloud storage but I got an email through the other day to say they had upgraded the storage system and I'd have to pay x amount per month but I don't use it any more... how do I stop this and change my plan on I cloud when I don't have an iPhone any more? Thanks in advance for help!

    Contact the Apple online store for your country and request assistance canceling the storage plan.  If you can't, contact iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.

  • How do I move my storage plan from one Apple ID to another

    How do I move my icloud storage plan from one Apple ID to another??

    Welcome to the Apple Community.
    Unfortunately, it is not possible to move your storage plan from one Apple ID to another.

  • HT4847 how to cancel icloud extra storage billing with 15 days?

    On my receipt it says I may contact Apple to cancel my extra storage on icloud with 15 days but, there is no contact phone, e-mail, etc. Anyone know how to do this?

    To ask for a refund, contact with the iCloud support > http://www.apple.com/support/icloud/contact If they don't provide help, contact directly with Apple > http://support.apple.com/kb/HE57

  • I need to cancel my icloud storage plan

    I need to cancel my icloud storage plan

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
    If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • How can I get my storage plan back after the downgrade

    Hello
    As far as I can see, my credit card information is correct and the card is quite active. For some reason the annual fee charge process did not succeed and my account is downgraded to the basic level. How can I get the storage and data back?
    Kiran

    You data is there for about a week or so. All you need to do purchase storage. If purchase does not go through contact your bank and check if they blocking transaction.

  • How i cancel Photoshop Photography Program Plan

    because i dont know this plan for CS3+ customers until i complete order
    I complete order but can't download Lightroom 5 in Creative Cloud Desktop

    themakky wrote:
    because i dont know this plan for CS3+ customers until i complete order
    Hi, you may be happy to know that Adobe just opened the Photography Program to everyone (until Dec. 2nd), and removed the qualification that you must have CS3-CS6...
    In other words, you and all other customers are now eligible to participate (with no prior software ownership required) – and if you want to try to cancel your other/earlier plan instead, then contact Adobe customer service.

  • HT201318 How do I downgrade my storage plan back to 5g as when I select the done tab doesn't highlight therefore I cannot downgrade.

    How can I contact apple to find out what I have to do for them to allow me to downgrade as when I go into iCloud  click storage then click 5Gb the done tab will not highlight allowing me to downgrade. Very frustrated!

    You can downgrade before the renewal date and it will become effective when your current plan year ends.  Make sure you are doing it this way: http://support.apple.com/kb/ht4874.  If you are and it isn't working, try contacting the Apple online store for your country for assistance.  If worse comes to worse, you can always call the online store withing 15 days after the renewal and request a refund.

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