How to cancel my "free" cloud membership.

I was absolutely tricked into subscribing to Adobe Cloud just now. (I was updating my files and it prompted me to log in with my Adobe ID. Next thing I know, I was congratulated for joining Adobe Cloud.)
I've been searching for methods to cancel this "free" subscription, which I am sure will turn into a paid subscription sooner or later. But the Adobe website has put me in a loop, where I keep circling the same areas without being able to find any answer.
I feel like this is a very low and dirty scheme to force people into your service. I am very disappointed in you, Adobe.
Please deactivate my Cloud subscription immediately.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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How to cancel a Creative Cloud membership

     We are sorry to see you cancel your membership. If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us. Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team.
     If you have a month to month Creative Cloud Complete, Single App, or Photography plan then please see Cancel your membership or subscription | Creative Cloud for information on how to cancel your membership from the Manage Account page.
     If you have an annual Creative Cloud Complete, Single App, or Photography plan and wish to cancel your membership then please contact our support team directly.
     If you have a month to month or annual Creative Cloud Complete, Single App, or Photography plan and are located in a country listed here then please contact our support team directly to update your membership status.

Andyc67930462 I am sorry you are facing difficulties contacting our support team. I checked the e-mail address/Adobe ID which you utilized to post to this forum and I do not see an active membership applied to it. If you wish to cancel your membership please make sure to log into http://www.adobe.com/ prior to contacting our support team directly at Contact Customer Care.
Please also be aware this is a public forum. I have edited your previous reply to remove your e-mail address.

I wont to cancel my creative cloud. How to cancel a native cloud membership? please Help

I would like to cancel my month on month adobe creative cloud. I have been sitting in front of the chat window for so long now, no one seems to be there to take the chat session. I have better things to do in life. Please cancel my subscription ASAP and confirm.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

How to cancel my creative cloud membership

i need help canceling my membership and photoshop cc. Its very important i do this. i was wondering if i could get photoshop cs6 64bit i need it for video its very important i get it idk if i could switch plans or not but i just need to get rid of photoshop cc. the help would be great. thank you

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How to cancell my creative cloud membership?

I have tried to do it but could not find the way

Check this : http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Re: How to cancel a Creative Cloud membership

I did check with the Email ID, there is a Adobe ID, but there are no orders & payments linked with it. Adobe is not charging you anything if you have Adobe ID that is present in the Forum.
If there are any other Email being used as Adobe ID, please share so that I assist you further.
Regards
Rajshree

Have you tried? contact our support team directly.
In case if you are still unable to contact support, please let us know to follow it up.
Regards
Rajshree

How to cancel month to month membership in hk

how to cancel month to month membership in hk site?
Cancel your membership or subscription | Creative Cloud
we tried to follow but can't find the cancel plan button.
thanks.

Actually, I think that to cancel a month-to-month membership you don't
even need to contact Adobe.
Just sign into your account at Adobe, click on My Plans (or whatever
it's called) and Cancel it.
For a yearly plan if you're not cancelling in the last month, you do
need to contact Adobe (and there will normally be a cancellation fee).
But for month-to-month, I think there's no problem to do it yourself.
If in doubt, contact Adobe customer service with Peter's link.

I cancelled my annual cloud membership today but I'm still being charged in full.

I cancelled my annual cloud membership today with one month remaining. The service agent told me that he would cancel my membership and I would be charged half for the remaining month. I received an email stating "Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account. If you did not intend to cancel and wish to reactivate your subscription, please update your billing information". but a few hours later received another email saying that "We received your payment for your Creative Cloud Membership (one-year)" the payment was for my regular monthly charge that I get every month. How c an I be sure that I am cancelled.

This is an open forum, not Adobe support - Phone support | Orders, returns exchanges

Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Can you let me know how I transfer my creative cloud membership to an upgraded computer

I have just upgraded my computer from an older to a newer MacBook. Just wondering how I transfer my creative cloud membership to the new machine.
Thanks very much

If you no longer want to use the membership on the older MacBook just launch an application, for example Photoshp, and choose Help > Deactivate. Your subscription is now deactivated on the older MacBook.
Since you can be activated on two machines you could use both the old and new computers.
On the new MacBook just sign in with your Adobe ID to the Apps page https://creative.adobe.com/apps. Click the Download link for an application you want to install and the first time the Adobe Application Manager (AAM) will install. You may be asked to sign in and accept a license agreement. After that the application will install. You can then install further applications from AAM.

I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

I want to cancel the creative cloud membership
and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

Dear John T Smith,
Thank you but still , I can't find the ""cancel plan"" option in my Chinese
language edition page.
And I try to enter my account from English edition but it will transfer to
the Chinese edition page directly.
Pleas help :(((
Thank you so much!!
Cheers,
Alma Hsu
2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
I want to cancel the creative cloud membership and I follow the
instruction but I didn't see the "cancel plan" option. Pls help!! Thank
you! created by John T Smith
<https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
- View the full discussion
<https://forums.adobe.com/message/6607924#6607924>

I recently cancelled my creative cloud membership after 8 months.

In April 2014 I purchased a one year membership and had been paying monthly. I never downloaded or activated the software on any machine. The client I purchased this membership for ended up dropping the project in November so I had no need for it anymore. I talked to a customer service representative on the telephone in November. He told me I could cancel my one year membership and that I would be refunded my entire 8 months of membership since I had never downloaded or activated the software. The membership has been cancelled, but the refund has not happened. When I try to contact customer service now, I can not find a phone number. I get sent to forums only because I do not have a paid membership anymore. How can I follow up on this previous customer service call? This is worth alot of money to me and I need to see this resolved.

Co incidentally the request had been escalated to me & on November 29th 2014, I had approved the refund of all the renewals & the base order, a total of 254.32$ since the CC was never activated at all .
On December 1st 2014, all the renewals & base orders were refunded in multiples of 31.79$ each. Our payment portal shows that they all have been credited to your Bank on December 1st 2014.
Please check with the Bank, do feel free to message me in person by private messaging , I shall certainly assist you.
Regards
Rajshree

I wish to cancel my creative cloud membership

Dear Folks,
Please cancel my Creative Cloud Free Membership.
I'm not at all interested in this product/service.
Thank you.
Al Kuebler
[email protected]

Rajshree
Hi there, same as OP. I cannot cancel my plan. This should be fixed.
Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
Thank you.
Ryan.

I canceled my Creative Cloud membership and now I cannot access my purchased software.

I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
I need some advice on how to fix this problem. Thanks!

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

How to cancel my "free" cloud membership.

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