How to cause them to associate my Case Number 185689167 with the real phone number I need to be called at:

I purchased a one year subscription to Acrobat Pro, and after installation on my MacBook, in the LaunchPad (aside from the normal Adobe Acrobat Pro, Acrobat Distiller, and Forms Central for Acrobat) a folder containing two icons.  The first was (I forgot the name) and the second entitled AAMLauncherUtil.  Shortly after installation I ran the AAMLauncher Util, and it downloaded and "updated" Acrobat Pro and installed Creative Cloud.  I was told by some person in Tech Support that I didn't need these two additional icons in LaunchPad, and I could just drag them to the trash.
The folder would not go in the Trash, so I dragged them out of the folder and then the one whose name I don't remember was able to go to the Trash, but not the AAMLauncherUtil icon.
I called Tech Support again, and got a technician whose name I will withhold, but although he tried to solve the problem, basically he was clueless and I could hear him asking other people in the background what to do and they were giving him suggestions, mucking around my library and deleting anything that sounded like it was associated with AAMLaucher, and in the end all he succeeded in doing was making my Creative Cloud not work anymore and produce messages that it was corrupted and had to be removed and reinstalled.  Finally he gave up and said that he was referring my Case 185689167 to the next level higher of tech support, who would call me within 24 hours.  Of course they never did that so I called Apple Support and a representative there went way beyond what he needed to do and we were able to uninstall and reinstall Creative Cloud and make it work again, although the AAMLaucherUtil icon remains there.  Currently, it doesn't update anything like it did the first time I ran it, or act like it is trying to update anything, but it does open Creative Cloud if you have closed it. 
Several days later (not the promised 24 hours) I got an email from my Voicemail Service with a  transcribed message from Adobe Tech Support saying that they had tried to call me... at the number listed in my subscription payment details... NOT at the number I had told them to call me at, and since I am 7000 miles away from my billing number I didn't get the call.  The message requested me to call them back.  I did so, and the message on the VRU said I would have to wait approximately 30 minutes. Two and one half hours later (not 30 minutes) someone answered who was not Second Level Tech Support, and reiterated that it was not possible to transfer me to them, and he would note that I had called back and they would call me within 24 hours.... yeah right.  By then after waiting all that time to speak to someone I was so mad that I forgot to mention the correct number to call me at... although I had mentioned it previously.  Several days later (not 24 hours) they called the wrong number again, and when I didn't answer it then sent me an email that they were considering the case solved and closing it, and I could reopen it within 14 days. 
I then called back and this time waiting 3 hours on hold, and the person who I spoke with (whose name I withhold for now) said he would reopen the case and they would call me within 24 hours... again he couldn't transfer me to them.  Again I forgot to reiterate the correct phone number that I had told them the first time since I was so mad about waiting 3 hours on hold.
The next day, I realized that I had not reiterated the correct phone number, and I went into my account settings and changed the phone number in both places it exists, and then tried calling back to make sure they would call the correct phone number.  This time I waited on hold for 4 hours, and finally gave up without ever being able to speak to a person.
The next day... still no call even to the wrong number since my Voice Mail would have informed me it there was a call.... I called Sales since that seemed to be the only way to talk to a real person, and screamed at them about this issue and was informed they couldn't do anything about Tech Support, or about associating my phone number with my case number, but he would put me in the queue for tech support since nobody was in the queue so they should call me back right away. 
I did get a call in a few minutes, which said "If Valued Customer is available, press 1" so I pressed 1 and it went to music.  I then waited for 15 minutes of music with no answer, after which I got an email from my Voicemail Service transcribing the message saying:
"Reschedule this call back for a later time press three to cancel this call back press nine. Your response was not recognized. Please try again. When valued customer is on the line press one to speak to a support specialist. If you need time to get valued customer on the line press two. To reschedule this call back for a later time press three to cancel this call back press nine. Your response was not recognized. Please try again. When valued customer is on the line press one to speak to a support specialist. If you need time to get valued customer on the line press two. To reschedule this call back for a later time press three to cancel this call back press nine."
... more. Please listen to your voicemail for the remainder of this message.
They can't recognize me pressing 1?????  So who know... I was listening to music but did that mean I was really ever going to reach a real person, or was the Voicemail message correct and I would be listening to music forever?
So this morning I tried calling again only to receive message the the Tech Support Telephone Lines were down for scheduled maintenance until August 10th... I tried chatting... that is offline also.
Is there a way to associate my actual phone number with my case number... maybe somebody from Adobe actually reads these diatribes?  I need to be called at or after 17:00 Pacific time.... I was told the hours are on Pacific Time.... although  one representative who I was trying to coordinate the timing of the call with was very confused about the time zones. He was trying to tell me that the current time was 09:00 Pacific Time, which I knew to be wrong, and he finally admitted, after I challenged him to look on www.timeanddate.com, that it was  09:00 in Bangalore, and Pacific time was 20:00.

Thanks for your answer TSN!
I did try Chat yesterday and it didn't work.... said unavailable.  I'll will try it again. 
I do understand that this is a Community Forum, but it appears that some Adobe staff persons do read and respond to some messages, so since all other avenues of contact seem to not work, I thought I would try this just in case somebody from Adobe happened to read it and could do something.
A secondary reason I posted the whole explanation is that I thought maybe somebody else had experienced this issue as well and might comment on it.
As for it being a problem or not, maybe it is not.  Adobe did work when I installed it.  When I invoked that icon "AAMLauncherUtil" the first time, it updated Acrobat Pro and Installed Creative Cloud (which the original trial subscription had not installed).
I then noticed that these two icons didn't seem to do anything useful.  The first time I called and was able to connect to support, the rather poor attitude person who answered just said to delete both icons in the folder... that they weren't needed.  When I found that one of them could be deleted and not the other one "AAMLauncherUtil" could not be deleted, and since the tech support person had suggested deleting them both, I called back.
The next rather clueless person in tech support spent a lot of time trying to help get rid of it, but couldn't.  When he was mucking around in the "Library" he deleted everything named "AAMLauncherUtil" from the Library (but left some stuff I would have imagined could have been deleted like references to my previous trial subscription.
After he got done, Creative Cloud no longer worked and he couldn't figure out how to fix it... we were getting messages the Creative Cloud was corrupted and needed to be uninstalled.  He said he was going to refer the problem to a  higher level tech support, and that he couldn't transfer me there... they would have to call me which would be in 24 hours.
The next day (since the higher level tech support failed to call back) I called Apple Support, and they helped me find a Creative Cloud Uninstaller and we ran that and re-downloaded and installed Creative Cloud again.
I would expect from the name "AAMLauncherUtil" that this icon would Launch Adobe Application Manager and perhaps try to update my product(s) like it did the first time, OR report that my software is up to date... as most other software update attempts would do.  However what it really does now when I invoke the "AAMLauncherUtil" icon is just to open Creative Cloud just as if I had clicked on the icon in the top menu bar of my Apple Menu Bar.  The Apple person suggested that MAYBE it is supposed to do that if you have shut down Creative Cloud for some reason, and want to start it up again without restarting the computer.  Maybe that is so, but if it is, then I would have expected that they would have renamed the icon to Creative Cloud or something more descriptive of what it is supposed to do.
As is is now, I am not sure if it is a leftover remnant of my original updated installation that should have gone away when I updated and it installed Creative Cloud, or if everyone else running Adobe Acrobat Pro XI has this icon in their Launchpad as well and it is supposed to be there for some unknown reason to perform some unknown function.
After all that happened, I did update Creative Cloud, but that was within Creative Cloud itself when it reported having an update available, and not using the "AAMLauncherUtil" icon at all, so that would appear to negate it's possible update functionality wouldn't it?
Assuming you are using a Mac, do you have such an icon in LaunchPad?
Thanks for your help!

Similar Messages

  • HT4927 all my pictures in iPhoto got deleted and i don't know how to get them back so could anyone help me with that ??

    all my pictures in iPhoto got deleted and i don't know how to get them back so could anyone help me with that ??

    We do need more information to help. Are the images gone from your iPhoto library, or is the iPhoto Library missing? How and when did this happen?
    If images are missing from the library: Did you check for hidden photos? Did you check the iPhoto Trash?
    If the pictures are still in the iPhoto Trash, open the Trash, select the images and and press the liitle arrow in the lower right corner - select "Put back".
    If the pictures are still in an "iPhoto" folder in the system Trash (with sub folders named by date), import these folders to your iPhoto library.
    Have you checked, if you have opened the correct iPhoto Library? Launch iPhoto with the options key held down, to select another Library.
    If the entire Library is missing, have you searched for ".photolibrary" with spotlight?
    Do have a backup?
    If none of these easy measures helps, report back with more details - your iPhoto version, and anything else that might be helpful to find out, what the problem is. Don't do anything that changes the contents of your hard drive for now.
    Reagards
    Léonie

  • Photosmart C410: How do I associate a custom paper size with the photo tray?

    Our Photosmart 3310 recently broke down and I purchased a C410 to replace it.  I sell a small item online that I ship in 3 5/8 x 6 1/2 envelopes.  With the 3310, I had figured out a way to print the envelopes from the photo tray.  While Word 2007 allows me to select the photo tray, the printer would not print from there until I created a custom paper size in the printer preferences dialog box.
    One of the reasons I got the C410 was for the photo tray.  It's a real pain to have to swap out the regular paper and stick in one evelope every time I want to print another envelope.  Well, unfortunately, that's what I've been doing.  I select the photo tray in Word, but the printer goes right ahead and prints from the main tray.  I had forgotten what I did to make it work on the 3310, so I experimented with that printer's drivers until I figured it out.
    My problem is that the software interface for the C410 is different than that for the 3310.  I can't figure out how to associate a custom paper size with the photo tray.  To test my theory this evening, I told Word that my envelope size was 5 x 7.  The printer didn't hesitate to take an envelope from the photo tray.  Of course the return address went into a dark void because the envelope is not 5 x 7.
    The difference between the two interfaces is that the 3310 has both printing shortcuts as well as "Print Task Quick Sets."  The C410 only has printing shortcuts.
    If anyone can help me, I'll be very grateful!  I've probably spent hours trying to get this figured out, and I have no idea what to do.

    Hi,
    Which Microsoft product (application) are you using ? Printer supports the following custom sizes:
    From ADF: Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)
    From input tray: Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wide and 4 to 30 inches long)
    You need to select right custom size from the application.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Hi...i bought the new iphone 4 and would like to ask how can i transfer all my data from my old iphone to the new one?  If I will do "synchronization" through itunes with the old phone and the plug in the new one will that be the case?

    Hi...i bought the new iphone 4 and would like to ask how can i transfer all my data from my old iphone to the new one?  If I will do "synchronization" through itunes with the old phone and the plug in the new one will that be the case?

    Follow the instructions in this article to transfer your info: iPhone: Transferring information from your current iPhone to a new iPhone

  • My mini died. bought one used from a friend... all of my songs and books are on my iPhone, and I cant figure out how to get them onto this new computer. this is frustrating. the things i really want are purchases I've made from itunes store... help

    My mini died. bought one used from a friend... all of my songs and books are on my iPhone, and I cant figure out how to get them onto this new computer. this is frustrating. the things i really want are purchases I've made from itunes store... help
    !!!!!

    Hey kevyg3,
    I was able to find an article that I believe will help you move your iTunes purchases from your iPhone over to your new computer:
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/HT1848
    Hope this helps,
    David

  • I recently purchased songs from itunes via my pc and I dont know how to get them onto my iphone? When I click the sync button it says I will lose all the music currently on my iphone.. Help :(

    I recently purchased songs from itunes via my pc and I dont know how to get them onto my iphone? When I click the sync button it says I will lose all the music currently on my iphone.. Help

    If you're syncing with a different iTunes library than the one you previously synced with, then there is no way around it. You're gonna loose the old data. The only way round it would be to make sure that all the music files on your iPhone is also in your iTunes library. If you still have access to the computer with the old library, you could copy the files on to an external harddrive, and then import them into your new iTunes library.
    If it is in fact the same library, then the music currently on your iphone, is also in your itunes library. Just make sure that the artists/albums/playlists, or whatever you sync contains these tracks, that you allready have on your phone and don't want deleted. What i do is, i create a playlist specifically for my iPhone, and i set it up to only sync with this playlist. Whenever i hear a track from my iTunes library or buy a new track that i want on my phone, i just drag it to this playlist and next time i synchronize, it's there without deleting anything else.

  • I urgently need to know how I can connect 8 thunderbolt display, I was thinking with the new mac pro will come out, but I wonder if it is possible to connect an iMac to 4GB of graphics card, but suffers from the imac. thanks

    I urgently need to know how I can connect 8 thunderbolt display, I was thinking with the new mac pro will come out, but I wonder if it is possible to connect an iMac to 4GB of graphics card, but suffers from the imac. thanks

    I tightened all HD screws and it didn't help. With the machine running and side of the case off, I physically stopped both the video card fan and the front case fan with my finger for a couple seconds and the noise continued. I also took all hard drives out one by one and rebooted each time. Again, the noise continued until I took out the Mac HD in Bay 1, rebooted, and I had a very quiet, silent machine. The issue is the hard drive in bay 1 that shipped with the computer, it's without a doubt causing the hum/woosh sound. I still need to know if I can safely swap the Mac HD from bay 1 to bay 4 without any issues to the operating system. I would like to try that to see if it dampens the noise but I also want to make sure this swap won't screw up my machine at all.

  • Hello guys..does anybody know how to install and use adobe master collection with the new lion?   I need to use Flash and illustratore, but apparently those programmes are incompatible with the new operative sistem...   I am a new mac users and I'd like t

    Hello guys..does anybody know how to install and use adobe master collection with the new lion?
    I need to use Flash and illustratore, but apparently those programmes are incompatible with the new operative sistem...
    I am a new mac users and I'd like to know if there are other similar programmes I can use with lion!

    Lab79 wrote:
    Are you on Apple's payroll?
    well dude I can only let you know that as I work with those programme I don't have to pay for it is my company that pays the programme I whant to use( that's why I was asking if there where other programmes ..that I could use with lion insted that Illustrator and Flash!)..I know Adobe since 2005 and I can say that Adobs products are very good...I think that if it's an Adobe probleme or fault ..they will solve it very soon...but unfortunally I have the impression that after Jobs passed away Appel decided to change politics..and everything started to go very bad! (see FCP X)..
    good luck with apple dude..
    Where is the Apple problem? I have CS4 and CS5 running perfectly fine on my Macbook Pro. Installed 5 after Lion upgrade. Worth every cent. Adobe did have some catching up to do with Lion but with the CS5.5 update all runs fine. But not yours. So it is a problem with the Lion OS? You say you have been with Adobe since 2005. So you would be aware of all the other issues that Adobe had catching up with past Oss in Mac and Windows then. They get it right, but it is up to them. It is not up to Apple, nor Microsoft for that matter, to run around and check that every software developer in the world is running their business properly.
    And what has politics got to do with anything. Some people just have to blame Software for their poor Hardware maintainence of failure of the same.
    <The only think I can really do is to go back on my old windows...give back this orrible lap top and ask for my money back!>
    Great suggestion. You should go with that one, but good luck getting a refund.
    Bye

  • Is there any way to block the shutdown of the device is protected by password? This function would help in case of theft with the issue of the find my iphone app.

    is there any way to block the shutdown of the device is protected by password? This function would help in case of theft with the issue of the find my iphone app.

    Device experiences issues, locks up.
    I need to do a reset.
    How would I do that with a pass code lock in place?
    Wait until the battery dies?
    Apple's changes in iOS 7 are smarter.
    "Losing your iOS device feels lousy. Thankfully, Find My iPhone can help you get it back. But if it looks like that’s not going to happen, new security features in iOS 7 make it harder for anyone who’s not you to use or sell your device. Now turning off Find My iPhone or erasing your device requires your Apple ID and password. Find My iPhone can also continue to display a custom message, even after your device is erased. And your Apple ID and password are required before anyone can reactivate it. Which means your device is still your device. No matter where it is."
    http://www.apple.com/ios/whats-new/

  • Does anyone maybe know why the new Macbook pros don't have iWeb and how i can install it. My Macbook already came with the iLife thing, but it seems to only have iMovie, iPhoto and Garage Band. is there any way that i can install iWeb?

    Does anyone maybe know why the new Macbook pros don't have iWeb and how i can install it. My Macbook already came with the iLife thing, but it seems to only have iMovie, iPhoto and Garage Band. is there any way that i can install iWeb?

    Apple discontinued iWeb. That's the case for over a year now.
    Topics in this forum will tell you that in order to install iWeb you have to find a copy at eBay, Amazon and similar places.
    Or here

  • I tried to download a movie on my iPod touch but due to limited space, it did not download.  Then, I checked my credit card online, and I found the money was already taken.  How will I get it to download on another device with the same account?

    I tried to download a movie on my iPod touch but due to limited space, it did not download.  Then, I checked my credit card online, and I found the money was already taken.  How will I get it to download on another device with the same account? Also, I was wondering why they took my money even when it did not finish downloading let alone get downloaded?

    Welcome to the Apple Community.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

  • How can I synchronise my iTunes Library on my iMac with the one on my MacBook?

    How can I synchronise my iTunes Library on my iMac with the one on my MacBook?

    Carolyn:
    I have almost 10,000 songs/cuts in my music collection and, because of the poor quality of iTunes music, very few of those songs/cuts come from iTunes.  My music came from me ripping it disc by disc over hundreds of hours. I would like to be able to add a disc and have both the iMac AND the MacBook music files (plus an external backup) be updated.  Surely there is an intelligent, relatively easy to implement procedure for doing this. Perhaps I am missing something but your response doesn't seem to address the sync issue with all its implications...

  • How to open Camera Raw in Bridge, it comes up with the following error

    How to open Camera Raw in Bridge, it comes up with the following error Bridge parent application is not Active   Bridge requires that a qualifing product has been lanched at least once to enable this feature.  It opens in Photoshop CS6 & Elements 10 but not Bridge?

    You need to look at all programs in your uninstall list, and see if you spot any old trials that are no longer active.
    Camera Raw in Bridge and PS are the same program, so its not the program but access.  Would have been nice it you had stated OS, but here are locatons of camera raw for both OS.
    Win           Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CS5/Adobe Photoshop CS5 Settings    note: appdata a hidden file.
    Mac          Users/[user name]/Library/Preferences

  • How can i get a copy of my ipone messages with the number, date and time stamp?

    How can I get a copy of my iphone messages with the number it was sent from and the date and time stamp?  Needed for court purposes.

    Try the computer apps PhoneView (Mac) or TouchCopy (Mac & PC):
    http://www.ecamm.com/mac/phoneview/
    http://www.wideanglesoftware.com/touchcopy/index.php
    You should probably consult your attorney to see if either of these will be acceptable.

  • How to filter certificate templates in Certificate Authority snap-in with the correct values

    How to filter certificate templates in Certificate Authority snap-in with the correct values
    I have a 2012 R2 server running Microsoft Certificate Authority snap-in.
    I want to do a filter on a specific Certificate Template which i know exists in the 'Issued Certificates' folder.
    All the documentation i can find seems to suggest i copy the certificate name and use this in the View Filter.
    1). I add the 'Certificate Template' option into the Field drop-down.
    2). I leave the Operation as the '=' symbol
    3). I paste in just the name of the template in question. for example: 'my computers'
    The search results always come back blank 'There are no items to show in this view.' even when i know there are many instances of this template. I've tried on a win 2008 server and same issue.
    Is there a correct value to enter for the Certificate Template name?
    Can this be done easier using certutil commands?
    When i run the certutil tool i can confirm i have several issued templates. Certutil -catemplates -v > c:\mytemplate_log.csv
    Anybody know what i'm doing wrong?
    I seem to be getting nowhere with this one.

    > But its important you are using the template name, not the display name
    this is incorrect. OIDs are mapped to *display name*, not common name (it is true for all templates except Machine template). That is, in order to translate template name to a corresponding OID, you need to use certificate template's display name. And, IIRC,
    template name in the filter can be used only for V1 templates. For V2 and higher, OID must be used.
    My weblog: en-us.sysadmins.lv
    PowerShell PKI Module: pspki.codeplex.com
    PowerShell Cmdlet Help Editor pscmdlethelpeditor.codeplex.com
    Check out new: SSL Certificate Verifier
    Check out new:
    PowerShell FCIV tool.

Maybe you are looking for

  • HT201210 my i pod is not working

    i update my i pod 4g to iso 6 and now the is not geting on its stuck with its apple start up screen pls help!!!!!

  • Compund data error for query

    Hi All, Iss Of Compund data, Controlling area is a compound object for cost center. Suppose ....... Controlling are is - ca01 cost center - cc01, cc02 now while we use thes in report variable. controlling area value given CA01 for cost center value s

  • Read-write ordering - causality casualty :)

    hello, {color:lightgray}my name is gnat and I am threadaholic{color} I'm trying to figure if particular reordering of reads and writes is possible or not. The code snippet looks about as follows: class Test {     private static final int ORIGINAL = 0

  • Could you please confirm that the Service Pack 3 will install on SQL Express 2008 R2 SP2 With Advanced Services.

    We are using SQL server  Express 2008 R2 SP2 With Advanced Services.Its a 64 bit server.We want to Patch Service Pack 3 On express edition. Could you please tell us whether  the Service Pack 3 will install on SQL Express 2008 R2 SP2 With Advanced Ser

  • How can I afford to use Photoshop when it costs $600/year?

    I am a hobby photographer.  I have used Photoshop 4, 5, and 6.  Using Photoshop has generally cost me about $100/year or $200/2 years. I, as is true of many hobby photographers, have enjoyed using PS to edit my images. I use only PS from the Creative