How to change from full $49.99 plan to Photographer Plan?

I am a photographer and have been paying $49.99 per month for Photoshop and Lightroom.  I only use Lightroom and Photoshop.  I tried to switch online to the new plan but it won't let me.  I get a message to contact Customer Service, but Adobe doesn't have a Cutomer Service department, never has.  I was directed to this forum.  Any ideas?
Thanks!

800-833-6687 is their support line; As for the chat, you have to get on at just the right time.
Yesterday, I got on around 2pm PST. I had 45 people ahead of me before I was able to speak with a representative.
It took 2~ hours to get to speak with someone... Then a few minutes after speaking with the representative, they connected me with a technician. It took two hours until a technician was available.
You have to do it sometime between 7am and 5pm PST.
I wouldn't suggest trying on Thursday, Friday, or Saturday. (Thanksgiving the technicians will more than likely be off; And Black Friday/ the weekend of might be hectic for them. Then again, I doubt anyone is going to go towards Adobe for a Black Friday deal.)

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