How to change photo size settings on cell phones and tablets

I've worked in graphic design for many years, but I just encountered a new situation for me.
In the past, whenever I got photos from a digital camera or even a cell phone, the default pixel settings were more than sufficient to work with. For example, the default pixel settings on my digital camera are 4608x3456.
But in this situation, I'm getting photos from technicians who know nothing of computer graphics. I need to crop their photos to 640x480. But some of them are coming in smaller than that (one is 234x420).
I believe they are taking these photos with their cell phones or their tablets (but they could be using different brands).
So I've been asked to instruct them in how to take their photos so they come out big enough for us to crop to the appropriate size.
But I always thought that the defaults for all devices that take photos are pretty huge, like my own digital camera. I don't understand why any would come in so small, unless the techs tried to edit the photo themselves before sending it to us.
So is there a way to change the photo settings on smart phones and tablets? If so, is it pretty similar for different brands, or will I have to research and give instructions for every brand they have?
Or, do you agree that they might be trying to edit their photos themselves before sending them?

Hi,
If you would like to download the HP ePrint app which is available free from your app store, there is some extra functionality which may be of benefit to you
Although I am an HP employee, I am speaking for myself and not for HP
Say thanks by clicking "Kudos" on the left in the post that helped you.

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