How to change the default code page in SAP?

My colleague tries to download a report in Excel but she is having some problems with the output as each of the lines are all included in one cell. When I download the same report, my output is fine and the columns in the lines are properly aligned in various columns in Excel.
I noticed that her code page is 4110 and mine is 1160.
4110 Unicode UTF-8
1160 Microsoft 1252, Superset of ISO 8859-1
As a workaround, I just asked her to modify the code page to 1160 everytime she downloads a report. I want to know how this setting is derived.
My questions are:
1) Is there a way to set the default code page?
2) Is this a problem with the SAP version? If she downloads another SAP GUI, will the issue be gone?
Thanks!
Joey

1, You can change the codepage in SAPGUI: Select the system => Properties => Others
2, Could be, best is to have the same and most up to date SAPGUI for all

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