How to clean print heads on hp 6830 series printer

A message appears on the printer screen saying "the printer heads need to be cleaned". I can't find anything on how to clean it.

Welcome to the HP Community , I came across your message about your Officejet 6830 showing "the printhead needs to be cleaned", and you are looking to clean them. I hope I can help! From the front of the printer, select Setup Menu, Printer Maintenance, Clean Printhead Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

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How do I remove the print head in a PIXMA MX922 printer so I can clean or replace it?

How do I remove the print head in a PIXMA MX922 printer so I can clean or replace it? The printer clean and deep clean features will not provide print quality corrections.

Hi Happy,
To remove the ink tanks and print head from the printer, please follow the steps located here. Please note that we do not recommend cleaning the print head using any other methods other than the ones built into the printer, as it may do damage to the printer. If performing at least one cleaning and two deep cleanings on the printer do not resolve the issue, the printer may require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
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Welcome to the forums MarkHampton!
I saw your post about the issues you are having with your Photosmart 5515. I would like to suggest trying the steps in the guide to see if they can help you!
'Incompatible Ink Cartridge(s),' 'Cartridge Problem,' or 'The Indicated Ink Cartridge(s) Must Be Rep...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
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R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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If your printer was purchased within a year, we may be able to replace it under the warranty without having you purchase a new one. Since you have already tried reseating it without success, I recommend using the Contact Us link to get in touch with our support staff who can go through your warranty options
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Will the printer make a copy? If so the issue lies in the connection to the computer or the driver. If copies are also blank then I would sugest you try the solution shown in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Hi @hp8500ahelp,
I read your post and see that the printer is running a printhead cleaning after every print. I would be happy to help you.
Unfortunately you can't turn off this feature. There must be something causing the printer to run the cleaning after every job.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
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Thank You.
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Gemini02
I work on behalf of HP

HP 8500 won't give the option to perform a third level print head cleaning

I'm not sure why I care since every time I clean the heads the printer is actually worse but the printer never gives me the option to go to level three cleaning.
The steps
* Go to clean print head option in the menu
* Printer goes through cleaning process possibly being momentarily interuppted by the check device process
* printer goes to aligning printer because no matter what is printed it always goes to aligning printer afterward
* printer fails align and I hit ok
* printer allows the me to start the second level of cleaning and I start it
* repeat from 2nd step
I'm never given the option to go to the third level.
I have a nice 20 minute video of this. and that's only one cycle....
This happened before and after I updated to the latest firmware.
In regards to my first statement. I started cleaning the print heads because the magenta stopped printing and after cleaning heads several times no colors or black print anymore. I few days later somehow the printer started prininting again very poor quality and again no magenta so again cleaning the heads caused it to stop printing at all.

Hey @Taylor2813,
Welcome to the HP Support Forums!
I understand that you're experiencing print quality issues with your HP Officejet 8500 All-in-One. I would like to work with you today. I did want you to be aware that it is generally not a good idea to run many cleans on your product. Level 1 and Level 2 just run a similar cleaning process. If you want to run a third level cleaning you could manually go into the menu on the printer and simply run another clean. Because the cleaning process uses ink to flush the ink system on your product, should you need to run a third clean on the product be aware that it will be just using a lot of ink for the process. Generally the rule of thumb is: should the first clean and second clean not make a difference don't continue as it will just waste ink.
Because the cleans you have been running up to this point have made no difference and actually caused your issue to become worse, I do believe that your issue actually lies with your printheads. You have two printheads in your printer. One is the Black and Yellow and the other is the Cyan and Magenta. They control the ink going on your paper. If the Printheads are defective you will experience print quality issues. If the issue just affects Magenta than you may just have a defective Magenta printhead (should a new Magenta cartridge not resolve your issue). However, if the issue affects all colours and black than it would be a defect with both printheads.
For your reference I will include the Print Quality Troubleshooting document for both versions of the Officejet 8500 series:
HP Officejet Pro 8500A A910a: Fixing Print Quality Issues
HP Officejet Pro 8500 A909a: Fixing Print Quality Issues
In both of those documents you can see that should the cleaning not resolve the issue after 3 attempts than it is time to replace one or both printheads.
Should you want to look into ordering printheads I suggested calling our Technical Support.
HP Technical Support can be reached at : 1800-474-6836
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
Please let me know if this information is useful. I wish you luck with resolving this print quality issue!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Printer head cleaning

I cannot use the menu on the inkjet printer itself as it tells me that the black ink needs replacing. Light keeps flashing and I have tried multiple ways to correct this; just replaced the ink cartridge.
If I try to use the menu on the computer, when I click on Maintenance tasks, a screen titled "printer preferences" comes up.
I read that you can clean printer heads by removing from the printer and soaking in water, but I don't think I can remove the print heads from our printer. It is an HP D7100.
This is the second time I have posted these problems. Can anyone help me?

Hi @regeaston,
Welcome to the HP Forums!
I noticed that your HP D7100 keeps saying the black needs replacing, and the light keeps flashing. I am happy to help!
I would recommend to look through these guides:
Ink Cartridges Empty.
'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M....
If the guides do not work, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information helps, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How to clean print heads on hp 6830 series printer

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