How to complain to Apple about some bad information I was given by one of their agents

Question

I was recently scammed (although I didn't know it at the time).  I was aware that rarely do Apple users get scammed and when a window started flashing on my iMac screen telling me the computer had been compromised and giving a tel# for support, since the computer was frozen, I called the number, listened to their spiel, became cautious and hung up.  I called a local Apple store and asked the agent if the 800 number I gave to her was a valid Apple number (after explaining the freeze) and she said yes, it was.  I decided since it was an Apple number, I would go with the purge of the 'Zeus Trojan Virus' they claimed I had acquired about a week ago (I'm sure it was placed by them).  It cost $299.99 for the purge and an additional firewall.  Still suspicious, I managed to get Apple's number off the computer (which I couldn't when it was frozen) and talked with another Apple agent.  She said I had been scammed.  I wish Apple had given their local agent an education in how to handle calls like mine and thereby educate the Apple public.  Evidently the first agent had never heard of a possible scam or she didn't understand my question.  Who (and how) would I contact Apple to let them know their products are being scammed?

Answer 1

That was some extremely bad advice from the first Apple rep you talked to. The scammers removed nothing, other than maybe some random system files. Zeus is Windows only malware, so it was impossible for you to be infected with it to begin with.
Call your credit card company and do four things immediately.
1) Explain what happened and have them reverse the charges.
2) Have that card cancelled and a new one issued. They have the number now and can use it to make fraudulent purchases, or sell the number to other crooks who will.
3) There's no telling what else they may have done. Such as copying personal data, or having you install a keylogger. Because of these possibilities, erasing the drive and reinstalling everything from scratch is a must. Manually backup your personal data, erase the drive, reinstall the OS and your third party software (NOTHING they had you install) and manually restore your personal data. You must do this before number 4.
4). With the drive cleaned of any possible malware that would allow them to watch what you're doing, go online and change the passwords of every site you visit that has that information. Start with your bank.