How to completely reinstall to OS 10.4.5

Question

I cannot get my HP printer to work correctly. Per the long discussion below, HP support suggests that the problem is with my OS. Their reasoning seems believable.
The OS X disk that I purchased is original 10.4. I would like to reinstall my system "cleanly" to get it to 10.4.5 to see if I can repair any problems that were introduced during the incremental upgrade process.
Can anyone point me to advice as to how to reinstall as completely, easily, and error-free as possible?
Thanks!
Hi, AchatesPatton
Based on the troubleshooting done so far, the only logical explanation
would be the OS itself. A full uninstall of the old/built-in HP
software and a reinstall with the 7.3.1 software/drivers online should
resolve any software issue.
If the problem was with the D135, there would have been some indication
of it during the detection of the D135 during the Setup Assistant phase
of the install, generally it would not 'see' the D135 at all.
There is no way through our training that we can narrow the problem down
any further, with good reason; a full/proper uninstall and reinstall of
the software as described earlier should resolve any software issue.
The only thing we could do now is attempt to fully remove the software
and redownload/reinstall the 7.3.1 drivers again. I do think that the
problem is a botched update of the OS itself (relatively common in one
form or another) and that a reinstall of 10.4.3 is needed. I would
suggest running the problem by Apple and informing them that you have
fully uninstalled ALL HP-specific software and then reinstalled with the
most up-to-date software available and that made no difference. The
fact that you've had the same problem since what I feel safe in assuming
was the first update to the OS (from 9 to 10?). I have personally
verified that there is no compatibility issues with any version of 10.4
and the D series all-in-one, so you are definitely not looking at a
compatibility issue. If there is anything else we can do, please get
back to us. We would much rather you be happy with the D135 (regardless
of it's warranty status), than not.
Sincerely,
Jay
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.
Original Message Follows:
Hi. Thanks for the quick reply.
Unfortunately, the advice you give is the same as what I received from
HP
before and what I've already attempted without any luck (vide infra).
Is there anything specific you can suggest that I haven't tried yet to
get
this problem fixed? Is there a specific log we can look into to
determine
exactly what the problem is, rather than scatter shooting like this?
Thanks.
Please see extensive description below. I have done everything everyone
has
suggested, especially HP, to no avail (all except the Gutenprint driver
suggested by #1). My printer is now not printing at all, yet I can scan
images just fine and the HP shows up in Apple System Profiler.
Three queries:
1) Is there something else I can try?
2) Is there a specific log I can access to find out exactly what is
going
wrong, rather than scattergunning like this?
3) Could this be a hardware issue with the HP, rather than software?
Thank you| AchatesPatton
Print Jobs Stopping
Hi. I have an HP officejet d135 (all-in-one: printer, scanner, and FAX)
attached via USB cable to a G4 867MHz PowerPC that runs OS 10.4.3. The
driver software is up-to-date from the HP WEB site. The officejet d
series
(Printer) says it is Version 4.0 (157). I have had this same printer
through
multiple OS X versions, and the intermittent problem I see is more or
less
the same through all version of the OS X software.
Specifically, about 2/3 of the time when I try to print anything (Word
file,
PDF, picture, you name it) all goes fine to the point when the
“Officejet d
series (Printer)” window appears; then, instead of the printing process
starting, after a wait of ~30”, the Print Itinerary icon changes to
“Jobs
stopped”.
At this point, whatever I do to get it working again seems like voodoo.
Sometimes I can just click on the “Start Jobs” icon several times and
all
will run well. More often than not, however, I have to do other things
like
logging on as another user and opening print center from there to
complete
the printing, completely restarting the CPU, ejecting any attached
external
disks, unplugging the printer and plugging it back in, and who knows
what
else. Sometimes none of these work after 30 minutes of trying, so I just
go
away from the machine and, seemingly magically, I will be able to print
a
few days later|
I have reinstalled the print driver software, run Disk Utility, repaired
Permissions, run Disk Warrior many times and all seems to be AOK from
that
standpoint.
I am a neophyte about the printing process. Are there any references,
utilities or suggestions that I can follow to get a more reliable print
process? As mentioned, the printer eventually works, but it would be
very
nice to not have to spend half an hour most times when I just desire to
quickly print a one-page document.
Thank you so much|
Reply #1: jchuzi 12/28/05
I have three suggestions:
1. Launch Printer Setup Utility (Applications/Utilities), go to the PSU
menu, and select Reset Printing System. Then, re-select the printer.
This is
different from reinstalling the drivers.
2. Give Printer Setup Repair a try.
3. Use a driver from Gutenprint. It may already be installed as part of
the
Tiger installation, so you may be able to select it in PSU without
downloading it.
Jon
Reply #2: HP 12/28/05
The only suggestion that I could make which would not echo what you have
already tried is to uninstall the HP Software (HP Uninstaller) and then
remove the remaining items manually (Manual Uninstall). After which we
would repair and then verify permissions (to allow for the manual
uninstall changes) and then reinstall the latest version of the HP
software. I am not certain that you want to spend the next 45 minute
trying these steps, but I will include the instructions so you at least
have the option.
FIRST: download the latest version of the HP Software # Drivers. To
download this software please follow these instructions:
1. Open your internet browser, and go to (( www.hp.com ))
2. In the lower, right-hand part of the screen, locate the text-field
for "Search". In that field, type the filename "d731EN.dmg" then
press enter.
3. On the page that appears click on the link from the results.
4. On the page that appears, scroll to the bottom and click on "Download
Now". The filename should be "d731EN.dmg". The download should
begin. By default, the file should download to your desktop. (The
actual time it takes for the download will vary with file size,
connection type and connection speed.)
SECOND: Uninstall the HP software. Browse to MACINTOSH
HD/APPLICATIONS/HEWLETT-PACKARD folder. Double click on "HP Uninstaller"
and follow the prompts. Once the application has completed, disconnect
the USB cable and then restart your Macintosh. Once your Mac has
restarted proceed with the next step.
THIRD: To manually remove the remnants of the HP software, please follow
these instructions.
1) Open Activity Monitor. It is located in Macintosh
HD/Applications/Utilities.
Select All Processes from the dropdown list in the upper right hand
corner. Quit the following processes by highlighting them and pressing
the Quit Process button (will vary by OS):
NOTE: Not all of these processes may be running.
" HP AiO Notifications.app
" HP Communications
" HP Director
" HP Event Handler
" HP Image Zone
" HP IO Classic Proxy
" HP IO Classic Proxy 2
" HP Trap Monitor
" HPIO Trap Monitor
" Hpusbmond
" Hpdot3d
" Hpdot4d
" pipedaemon
" print daemon
2) Remove the following files and folders by dragging them to the Trash.
NOTE: Some of the files described in the following steps may not be
found.
" Macintosh HD)Applications)HP AiO Software or the Hewlett-Packard
folder)
" Macintosh HD)Library)Application Support)hp
" Macintosh HD)Library)Caches)any file with HP in the name (varies
by
computer)
" Macintosh HD)Library)Documentation)Help)HP Photo and Imaging Help
" Macintosh HD)Library)Frameworks)HPPml.framework
" Macintosh HD)Library)Frameworks)HPServicesInterface.framework
" Macintosh HD)Library)Image Capture)TWAIN Data Sources)HP All in
One
Scan DS.ds
" Macintosh HD)Library)Image Capture)Scripts)Import and view with
iPhoto
" Macintosh HD)Library)Image Capture)View with HP Gallery
" Macintosh HD)Library)Preferences)Hewlett Packard Preferences
" Macintosh HD)Library)Preferences)HP Registry
" Macintosh HD)Library)Preferences)any com.hp files
" Macintosh HD)Library)Preferences)any com.apple.print files
" Macintosh HD)Library)Printers)hp)aio
" Macintosh HD)Library)Printers)hp)Frameworks
" Macintosh HD)Library)Printers)hp)hpio
" Macintosh HD)Library)Printers)hp)pipedaemon.app
" Macintosh HD)Library)Printers)hp)Print Daemon.app
" Macintosh HD)Library)Printers)hp)Utilities
" Macintosh HD)Library)StartupItems)HP IO
" Macintosh HD)Library)StartupItems)HP Trap Monitor
" Macintosh HD)Users)Username)Library)Preferences)Hewlett Packard
Preferences
" Macintosh HD)Users)Username)Library)Preferences) any com.hp files
" Macintosh HD)Users)Username)Library)Preferences) any
com.apple.print
files
" Macintosh HD)Users)Username)Library)Printers) any AiO printer
listed.
-- drag this file onto the desktop --
" Macintosh HD)Library)Preferences)loginwindow.plist
NOTE: This item contains information on starting up various application
components, by removing it you may notice some changes in the way these
applications operate.
Leave this file on your desktop for 3-5 days, after which it is safe to
trash it. Once you trash it, empty the trash and restart your Mac.
3) Delete the printer entries from the "Print Setup Utility" Printer
List, and any desktop icons. Also delete any HP items in the Dock
(printers or applications).
4) Empty the Trash again, and restart the Macintosh.
5) Repair # verify any permissions that might have been affected by this
removal of software:
a) Browse to Macintosh HD/Applications/Utilities folder.
b) Double-click the Disk Utility.
c) Upon the left side, select the Macintosh HD. (It will be indented and
usually is the second entry in that list)
d) On the right side, select the tab labelled First Aid.
e) Click on the button called Repair Disk Permissions.
f) Click on the button called Verify Disk Permissions.
This process may take several minutes, afterwards close the Disk Utility
by single-clicking the red dot from the trio at the top left of this
dialog box.
6) Reconnect the USB cable and then proceed with the installation.
close all active windows and quit any active applications or utilities,
and double-click on the downloaded file to begin the installation.
Follow the prompts to complete the installation.
Once this is complete, test the printing and scanning features.
Reply #3: Mark 12/29/05
I have a similar problem with my HP 2410, which used to be quite
reliable
but now enters the job stopped issue. I find that pulling the usb and
reconnecting and hitting job start usually works. It seems the problem
occurs when the printer appears to sleep (?). I did a search of "HP job
stops" in this Discussion and found a lot of potential fixes, which I
haven't yet tried myself. You may want to check it out yourself to see
if
there is a similar match to what you need in order to fix it.
Mark
Reply #5
I had the same problem with my i850 (Jobs Stopped) and solved it as
follows.
Got this info on Apple's site
http://docs.info.apple.com/article.html?artnum=301185
1. Went to Applications/Utilities/Printer Setup Utility
2. Under Printer Setup Utility menu, clicked on Reset Printing System
3. Quit Printer Setup Utility
4. Went to Apple Menu/System Preferences ...
5. Opened Print # Fax, clicked on Add and confirmed that I wanted the
i850
printer.
I can now print on my i850 through my Airport Extreme as I did with
Panther.
I'm much happier with Tiger now ...
Hope this is helpful.
G4/867   Mac OS X (10.4.5)  

Answer 1

Hello Achates:
I did not read the rather long post. If you wish to reinstall OS X 10.4, use your software install DVD. Backup is essential. To minimize your risk, I would use an archive and install:
http://docs.info.apple.com/article.html?artnum=107120
In that way, you will have a fresh copy of OS X and your current settings will be preserved.
Incidentally, I do not agree that the printer problem is best solved by reinstalling OS X. I have had HP printers for sometime and, on one occasion, had difficulty after an upgrade. HP technical support walked me through uninstalling all traces of the HP driver and then reinstalling.
Barry