How to completely rollback Zen Micr

So I updated the firmware and drivers, etc on my Zen Micro. Gotta say that my Micro pretty much sucks now! Can't get some songs to transfer either in MediaSource or MP0. The one's that are transferred are usually mislabeled, combined, or something. In MediaSource I can't change anything already on the player. If I try to chage the spelling of an artist for example, it just sits there and doesn't change. When I go to see all songs by a single artists, they aren't listed on the player itself but ARE listed as being there on the player in Media Source and MP0! I've reloaded all the downloads but it still just sucks!
Anywho, how do I completely roll back everything to what was originally on my Zen Micro? I still have the software that came with it but I'm guessing I'll have to completely 'clean' the player to be able to get back to the previous firmware? I'm running XP.
If this info is elsewhere I apologize but I could find it on the Micro specifically. Please point me in the right direction.

Tried just running the firmware several times and got a message saying "firmware error". So... I erased all the Creative software on my computer and then formatted, erased firmware, updated firmware on my player. Ran the firmware again and it worked. Put the Creative software on the CD that came with my player back on my computer, didn't 'update' anything and now it works like it should!
Songs actualy transferred AND with the correct info! This 'update' fiasco reminds me of that very intelligent saying - if it ain't broke don't fix it. Li've and learn I guess.

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