How to connect to the cloud wifi

i cannot connect to the cloud wifi. i could connect before i upgraded to the latest ios. is there a fix?
john.

Do you have a computer that you can try and connect to the wifi because it sounds to me like it is a problem with the network not any of your devices. If you have a computer that you can connect run a speed test through i would sugest http://www.speedtest.net to make sure that it is downloading and uploading. Tell me what happens after that. Also just to make sure are the devices jail broken in any way because that can something cause big problems?

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Macbook air stopped connecting to The Cloud wifi network in the UK

I used to be able to connect to The Cloud wifi network in local bars, cafes and restaurants on all my apple devices, but my macbook air has stopped connecting to this network. My iPhone and iPad still connect no problem. The bar at the top of my macbook air tells me I'm connected to The Cloud wifi, but I am not taken to the login page and hence can not connect to the internet. This used to work no problem. I'm not sure, but this issue may have occurred around the time I installed OS X Mavericks. I have recently installed OS X Yosemite and still have the same connectivity problem. My macbook air connects to other wifi networks such as my home network and my work clients' networks. Any help or advice anyone can offer would be much appreciated.

G-band networks generally will have a stronger signal than n-band.
Tell it to ignore the g network and only connect to the N-band network.
Open Network System Prefs, select WiFi, and click Advanced...
Click on the WiFi tab.
Find you g-band network in the list and delete it.
Check the box to Remember networks this computer has joined.

Can't log into The Cloud Wifi with Retina Macbook Pro

Hi there,
I've researched this extensively online but haven't found a solution so far.
Usually, when logging into The Cloud on my iPad Air or iPhone 4S at locations like Caffe Nero, I have no problem connecting: I connect in the device's settings, and then when opening the browser, reach the The Cloud landing page which lets me log on and properly use the Wifi.
The other day I tried doing this with my brand-spanking-new Macbook Pro with Retina (mid-2014), and the landing page just wouldn't show up. So I couldn't log on; internet-enabled apps weren't working and I only had very limited access to Google. I tried both Safari and Chrome and refreshed multiple times.
If anyone has any ideas, I'd hugely appreciate it! Thanks!

Hi there.
I can't help you unfortunately, but I have exactly the same problem. My macbook air mid 2012 used to connect to the Cloud wifi, like my iPhone 5 and iPad 2 still do no problem via the login landing page, but now though the bar at the top of my screen shows me connected, I don't get taken to the landing page (and I can't get there by manually feeding its address in either) and hence can't connect to the internet.
If you do get a resolution I'd obviously be very interested.
Sorry I can't help, but you're not alone with this problem.

Having difficulty connecting to 'The Cloud' public WiFi network (UK) with iPhone 5?

Is anyone else having difficulty connecting to 'The Cloud' public WiFi network in the UK with iPhone 5? (It's the free WiFi network for Caffe Nero, Pizza Express, Phones 4U, and Ambassador Theatre Group amongst others. It's run by BSkyB and is also available to Sky broadband customers)
WiFi works fine everywhere else (so it's not an iOS 6 problem, and I am running 6.0.2) but attempting to connect to "_TheCloud" gets instant 'Unable to connect to network' message. Going to Settings>WiFi>_TheCloud reveals that all the fields (IP Address, Subnet Mask etc) are blank.
It used to work fine on my 3GS, and also works on a colleague's 4S. However both my and my boss's iPhone 5's get the 'Unable to connect..." message.
Anyone know how to solve this problem? Or has anyone else even had this problem? There seems to be little reporting of it online.
I've tried emailing The Cloud, but have yet to receive a response.

I found out why there was a problem with The Cloud network I was trying to connect to: The Cloud's equipment at the venue wasn't able to cope with newer devices.This has now been upgraded, and my iPhone 5 connects fine.
Have you tried connecting at different Cloud venues? I discovered that it was a venue problem when I successfully connected to a local Pizza Express's Cloud.

How do I get the internet connection back onto ipad even though it connects to Wifi successfully and I have checked on my iPhone which does connect via the same wifi and to the internet?

How do I get the internet connection back onto ipad even though it connects to Wifi successfully and I have checked on my iPhone which does connect via the same wifi and to the internet?

Your router may not have given your iPod a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address shown starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make/model, the wifi security being used (WEP, WPA, WPA2), etc.

My Macbook Pro keeps connecting to the wrong wifi. How do I stop it from doing this?

My Macbook Pro keeps connecting to the wrong wifi. How do I stop it from doing this?

Select the wi-fi tab in the menu bar then select "Open Network Preferences..." Select the "Advanced" button, then select the network that it is interfering with your MBP, then hit the - button and it will "forget" that network. Hope that fixes your problem, good luck.

I have a brand new MacBook Pro . I am trying to connect to the private wifi at my house but I need the IP address of my laptop . Everywhere I go on the laptop, the IP address is blank . How do I find the IP address if laptop is not connected to the wifi

I have a brand new MacBook Pro and I'm trying to connect to the private wifi at my house however, I need the IP address. Everywhere I go to find it, the adress is blank. What do I do ?

Your Mac won't have an IP address, at least not a valid IP, until you actually connect it to your home LAN. Not sure why you think you need the IP, you don't.
To connect to your home WiFi you need to know the SSID name, IE the name of your home WiFi, and the password for it. Once you have those two things click the little antenna looking icon on the right side of the menu bar and select your home WiFi name and click connect. A dialog box will pop up asking for the password, type in the password and click OK/Connect/Whatever.

Jabber connection to Webex connect on the cloud - RTP Flow ?

Hi All,
I managed to implement Jabber to connect to either presence on premise or webex connect on the cloud.
My question is if it gets connected to the Webex connect, how RTP for audio and video travers? do they go to the cloud? thanks

Even with WebEx Connect the audio and video components (including visual voicemail) still require a VPN connection to the on premise servers. RTP traffic would flow across that VPN tunnel to the company network.
Please remember to rate helpful responses and identify helpful or correct answers.

TS1398 I have an iPad 2 that is updated and using 6.0.1. It is connecting to my wifi just fine. I just purchased a 4th generation iPad. It shows it is connected to the same wifi, same strong signal, but it will not work. HELP!!!

I have an iPad 2 that is updated and using 6.0.1. It is connecting to my wifi just fine. I just purchased a 4th generation iPad. It shows it is connected to the same wifi, same strong signal, but it will not work. HELP!!!

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Problems logging onto the Cloud wifi

I have the Cloud wifi set up on my iphone and ipad and they've worked fine for a year or so. In the last couple of months I haven't been able to access the internet through it though. It loads up the signing in page and after entering my username and password it takes me to the welcome page showing my devices as normal. However, whenever I try and navigate away from that it just takes me back to the signing in page. Any help?

My problems logging onto the Sky Cloud wifi still remain. I have tried amending my user name and deleting and reinstalling the app, all to no avail. To try to clarify what happens once more: 1) I am in a Wi-Fi Hotspot (yesterday, for example I was in Pret-a-Manger in Brighton). 2) My iPhone 4S picks up the wi-fi availability 3) I use the iPhone Safari web-browser to log onto Google (it also works if I use Yahoo) 4) I am re-directed to the relevant Cloud log-on options. So far so good. 5) I select the Cloud "Get on Line" option and am eventually redirected to the Sky Cloud Wi-Fi page, which confirms I am logged on, confirms my name and confirms my iPhone device. Again, all good so far. 6). Now the problems start. I go back into Google (or any other website) and am then redirected back to the Cloud log-on options again (see point 4 above). 7) I select CLoud "Get on Line" option and am redirected to the Sky Cloud Wi-Fi page again which still confirms I am logged on (see point 5 above). 8) This loop then continues forever until I give up. In short, I am obviously logged on but for some reason cannot get beyond that stage. On some occasions I am given the option to download the Sky Wifi app, which is a bit pointless because (a) I already have this on my iPhone, and (b) since I am not properly connected anyway, I cannot connect to the iTunes Store in any case (an error message tells me this)!! I have tried logging on both through the method as describeed above, and also by skipping Point 3 and instead clicking directly onto the Sky Wifi app, but all that does is take me to Point 4 and then the problems continue. Please help. I never had this issue before Sky took over the Cloud and I am becoming increasing frustrated. Thank You.

HT4356 I am trying to connect my printer, canon MG3170, it has been connected to the same WIFI network, but I still showing "no airprint printers found". I have tried to restart the printer few times but still the same. Please help, thanks (Dhoni-Singapor

I am trying to connect my printer, canon MG3170, it has been connected to the same WIFI network, but I still showing "no airprint printers found". I have tried to restart the printer few times but still the same. Please help, thanks (Dhoni-Singapore)

power everything off printer & router.
re-boot ipad.
Press and hold the Sleep/Wake
button until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake
button until the Apple logo appears. page 128 iPad user manual.
more details on re-booting:
http://ipad.about.com/od/iPad_Guide/ss/How-To-Reboot-Your-iPad-Power-Off.htm
power on router then printer then ipad
Cross your fingers.
Robert

TS1398 Since I upgraded to iOS 7.0.2 my phone will not auto-connect to the home WiFi network.

I upgraded my iPhone 4S to iOS 7.0.2 and now my phone will not auto-connect to the home wifi network. Each time I leave and return to within range of the network I have to remember to manually connect, otherwise it continues to use 4G for data. The credentials are saved (all I have to do is tap it to connect) but just won't happen automatically any more.
Is anyone else seeing this problem?

Tried the reset multiple times. No go. Before the IOS 7.0,2 update my devices were connecting to home WIFI eventually.

How do I use the cloud with iTunes?

How do I use the cloud on iTunes?

You can not setup a new iCloud account using a PC. You must use an Apple device (Mac or iPhone/iPad) to create the account, then sign into it using your PC.

I have a IPhone 5 and Iphone 5s. Both are set up with the same account ID and running IOS 8.0.2. When the phones are connected to the same Wifi at home, both phones will ring when someone call in to one of the phone. Anyway to solve this problem?

I have a IPhone 5 and Iphone 5s, each phone is activited with a different service provider. Both are set up with the same account ID and running IOS 8.0.2. When the phones are connected to the same Wifi at home, both phones will ring when someone call in to one of the phone. Hence you do not know exactly which line the caller called. If you answered using the wrong phone, then anyone calling the other number will not get through. Anyway to solve this problem?

Hey David Koh TP,
Thanks for the question. It sounds like your devices are set up to use continuity together. Specifically, it sounds like you are signed into the same Apple ID in FaceTime, and have iPhone Cellular Calls enabled. To resolve your issue, simply disable this setting:
Connect your iPhone, iPad, and iPod touch using Continuity
http://support.apple.com/kb/HT6337
Turn off iPhone cellular calls
To turn off iPhone Cellular Calls on a device, go to Settings > FaceTime and turn off iPhone Cellular Calls.
Thanks,
Matt M.

How do I stop the cloud TV shows from showing on my phone?

How do I remove the cloud TV shows from showing on my phone running ios7.0.2? I download tv shows from my computer, but there are so many cloud TV shows cluttering my screen that it's hard to find the ones I downloaded. Why can't we delete these from our phones like we can hide them in iTunes?

My Culprit: Skype
In case someone else stumbles across this thread: my "random" boing noise was caused by Skype: Preferences -> Notifications -> Event: Contact Becomes Available. Since that can happen anytime you're signed in, and there's no "obvious" message/event, it's hard to pin down.

How to connect to the cloud wifi

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