How to connect to the net - high speed

Hi there, Im writing for a friend of mine who has a iMac... he has his highspeed cable plugged into his iMac, however the net does not work.... on my macbook once I plug in my cable the internet works right away for me.... so Im wondering what he has to do / get for his net to work.... He has a PC that connects to the net via a modem.... however his iMac is downstairs in the basement....
ne suggestions? Thanks a bunch!

Usually the modem needs to be reset. It stores information about your computer that sometimes needs to be reset.
Have him power down the computer, then unplug the power to the modem.
Wait for a minute, then plug the modem back in and wait for it to initialize itself. Then power up the computer.
If that doesn't work, have him call his internet provider.
They can determine if there is anything wrong with the line or the modem.
Message was edited by: Scott T.

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Message to Toad-Hall
Thank you, for that. To be sure, I tried your suggestion, and selected "System Proxy" as the choice, for Thunderbird and Firefox. Rebooted, and looked at the outcome.. NO Joy.. :-(
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How to connect to the net - high speed

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