How to contact a live person about resetting my security questions. The link to send email doesn't work.
I need to contact a live person about resetting my security questions. The link to send an email, doesn't send an email even though the email address it's supposed to be sent to is verified and works. (It can receive other email).
Hello DogTrainer63,
Click on the first link below to find the number that you need to contact Apple to help sort you out. I have also provided an article that may help if you have not received that email to reset the questions.
Contact Apple for support and service
http://support.apple.com/en-us/HT201232
If you didn't receive your Apple ID verification or reset email
http://support.apple.com/en-us/HT201455
Regards,
-Norm G.
Similar Messages
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HT5312 how where do i go to actually reset my security questions or add a rescue email?
So I have forgotten the answers to my security questions. Where do I go to add a rescue email in order to reset them?
You won't be able to add a rescue email address until you can answer your questions, if you don't already have one on your acocunt (you can see if you have one by following the instructions on the HT5312 page that you posted from) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699 -
Can someone help me with this problem
Alternatives for Help Resetting Security Questions and Rescue Mail
Due to recent changes in how Apple handles this issue, the most successful
option is #5, below.
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID -
I'm having problems resetting my security questions it won't send the email
So I'm having problems trying to reset my security questions it will not send the email that it says has been sent and the only way I can buy anything on iTunes is if I have the questions reset. I need severe help
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I am trying to reset my security question i clicked to send a link to my email but i haven't received any link from
If you aren't receiving the reset email to your rescue email account (and you've checked the spam folder on that account as well as the inbox, and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
I can not reset my security questions and not set rescue email address
i can not reset my security questions and not set rescue email address
Call AppleCare and speak to someone in account security.
-
I need to reset my security questions, I have my alternate email address but I am unable to reset my sec questions, please help
Australia ? surely !
-
TS2634 How do you go about resetting your security questions?
I am going to upgrade to another phone. However, I can't remember my security answers. How do I go about getting them changed?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT5699 When i reset my security question, the email in account is not mind! how come
would like to know how to change the email added in my account but not mind. because i need to reset the security question but will not send to my email!
Go back to the article you asked this question from and ask Apple to reset the security questions. Nobody on these boards can do this for you, and it's not possible to change the rescue email address without having the questions reset.
(93479) -
When can I expect an email from apple about resetting my security questions?
I've been needing to reset my security question for ages because I forgot it :/ I've asked apple to send me an email and it say that I should get an email. This was about half an hour ago. When can I expect this email to come? Please reply as soon as possible!
It can take 24 hours or so.
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I forgot my security questions, so apple told me they would send me instructions on how to reset my security info but they won't send me anything, Please help.
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
HT4993 I can't reset my security questions, they won't send to my email.
I want to purchace an app but it makes me go to a security question page, I reset my email and push send but the thing to change my security questions won't send and now I can't purchase an app because I forgot my questions, please tell me why it isn't sending to my emails......
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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