How to contact a moderator?

Question

Can someone please explain how to contact a moderator? When I click on one of their names I can only see an option to send them a private message, which is not what I need to do. I'm sure I've seen the form before, but I can't see it tonight!
I wish to pass the link on to my brother who is having trouble with a new line installation. He was originally given an install date for a line at his new build house for yesterday, however they sent a text message the night before to say that there would be a two week delay, with no explanation. He is concerned that in two weeks someone will have a look at the job again and decide that perhaps another two weeks is needed. All indications are that this should be a fairly routine job (cable seems to be already laid to front of property), but with minimal communication from BT it is hard to understand why there is any delay at all. Obviously he is frustrated that it will probably be at least a further two weeks following line installation for a broadband order to be placed and processed, and is keen for the line to be installed ASAP. I believe that he would ideally like to place a fibre order, but until the line is in he cannot tell whether or not this service is, or will be, available, and whether or not that service would be FTTC or FTTP.
I presume that these questions would be best answered by one of the moderators rather than the call centre staff?
Thanks.

Answer 1

The change of method was to stop people passing on the link and to ensure the customers join the forum and post their problem first
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