How to contact Apple about a carrier unlocking issue?

I pre-ordered my iPhone 5 from the online Apple Store and received it about 2 weeks later. It uses AT&T. I moved on to another phone and would like to repurpose my phone for my son. I contacted AT&T and they said they could not unlock it because the phone is associated with another number. I have no idea what this number is since I bought this phone new (supposedly), but AT&T said that I need to contact Apple. I have been trying to find the right number to call.

Apple do not unlock iPhone, but Apple do sell unlocked iPhone for the full price.
Note: Only the carrier the iPhone is locked to can officially unlock iPhone and if you qualify.
Try here: https://www.att.com/deviceunlock/?#/

Similar Messages

How to contact Apple about Student Scholarship...

Hello. Does anyone know how to contact Apple? I've looked all over the site but can't find it. I can only find contact information for products and services. I would like to enter this contest: http://www.apple.com/education/students/scholars/
The questions I have is that what if I don't have the SAT results and or never took the SAT? It says it's required in the application. On the application it also asks for a rank. In my school, they don't give ranks. What should I put on the two (SAT & Rank) fields?
Thanks everyone. I really hope I qualify. I really like Apple know and especially the Macs (sorry, I'm a newbie). Although I never used them but from what I've read, they really seem to be the system for a developer. And that's what I want to become someday, a developer. Thanks.
n/a Windows XP

A lot of schools don't rank their students, and there are several highly ranked prep schools that I'm aware of that don't issue grades to students, either; but, it is a very rare college that admits students without having taken the SAT and/or ACT. If you have no class ranking and no SAT score, then I would think it will be very difficult for you to compete with students who are able to supply these numbers.
Additionally, the rules state several times that the application must be completed in its entirety. If you are unable to complete the application in its entirety, then you will not qualify for one of these scholarships:
How to Enter
In order to enter, Applicants must complete the application found at www.apple.com/students/scholars in its entirety, must comply with the eligibility requirements and execute the Affirmation of Eligibility, Ownership of Submission, and Release and Compliance Statement (“Affirmation”). The Application must be completed in English and must be received on or before 11:59 p.m. PDT on Tuesday, May 30, 2006. Only complete entries will be considered. Applicants must answer each of the questions posted in the Application form available and submit their application online at the above URL. Applications can also be submitted via postal mail by printing the form and sending it to Apple Scholars Program, 1 Infinite Loop MS 43-2EDU, Cupertino, CA, 95014. Sponsor is not responsible for lost, delayed, or misdirected Applications. Applications that are not received by May 30, 2006, for whatever reason, will be disqualified. No exceptions will be made. Altered, mutilated, or illegible Applications will be disqualified.

I don't know how to contact Apple about flaw in Applecare abroad

Apple has no e-mail contact, and one of their authorized re-sellers that does customer care in Thailand has acted outlandishly unprofessional. One of their technicians refused to take my Macbook Pro still under Apple Care and have it tested at the service center. He had misdiagnosed the problem, and claimed the computer had something spilled on it and that had fried it.
I had brought it in a week before because of kernel panic issues, and constantly starting in recovery mode, and doing repair permissions. This then continued until it barely will start. Now I can start in recovery mode still, but it just freaks out fast. How in the world this guy decided this was a hardware problem is beyond me? But Apple needs to be notified when an authorized re-seller has staff behaving like this, but there's no email contact?
I can't really do 800 numbers from Bangkok on Skype, and don't really want to pay for it. However, I do want to report this kind of behaviour, which is not acceptable. Any help or advice?
Best. L

Thank you.
001800 4412904
if you dial this number internally I'm having no luck from a handphone... unfortunately.
Good reference though for other people abroad with similar problems.

Contact Apple about app

I've had an app giving me problems for at least a month now.
I've emailed the developer no less than 3 times about the issue and haven't heard back from them at all.
I believe I've done my due diligence on this matter and would like to contact Apple about this.
Does anyone know how to contact Apple about an app developer?
I've had no luck contacting them so I'm hoping that if I contact Apple then THAT might get their attention.
Thanks

You can also report a problem/issue with an app as described on this page http://support.apple.com/kb/HT1933

How to Contact Apple to Unlock My iPhone 4?

I have bought an iPhone 4 from Turkey a couple of years ago but found out that is was using a TurboSim.
I can't use it now and need to unlock it.
Any idea how to contact Apple or get proper support to unlock it?
I have tried to contact Apple Premium Resellers where I am currently residing (in KSA) but couldn't get the support I need or have it fixed!
It might be that the shop where I bought it from have sold it to me locked (since I found out later that it have a Turbo Sim in it!!) and now that I have upgraded my OS to iOS 6, it is not working.
I have thrown that Turbo Sim and my phone is still locked and un-usable!
Please advice on who and how to contact Apple for support.
Thank you in advance,
Rock.

would need to call the carrier of the iPhone 4. Whoever sold it to you would need to complete the contract or is no longer on contract.

How can I contact Apple about Screen bleeding issue ?

Hey ,
How can I contact Apple about Screen bleeding issue ?
Because they have very complex website and I couldn't find the email .. !!

think as spam took over the internet most companys stopped having a mail address you could write to
http://store.apple.com/us/help/
http://www.apple.com/support/contact/

I purchase iphone from saudi arabia (mobily telecom), can i use this mobile in pakistan and other custires. and how i know this phone is carrier unlocked..

i purchase iphone from saudi arabia (mobily telecom), can i use this mobile in pakistan and other custires. and how i know this phone is carrier unlocked..

It will be locked to mobily telecom, and according to Apple's list of supported carriers and their features (http://support.apple.com/kb/HT1937) they do not offer unlocking. Since only the carrier it is locked to can unlock it, you have bought a useless phone.

How much does apple charge to factory unlock my i phone

how much does apple charge to factory unlock my i phone

$0. they dont unlock phones... Carriers do.
ATT will unlock your phone after ur contract is over.
Verizon/Sprint will unlock GSM portion but they have conditions that need to be met.
Best thing to do is call the iPhone's carrier...

How much does apple store charge for unlock iphone by online

how much does apple store charge for unlock iphone by online

Apple does NOT unlock iPhones. ONLY the carrier it is locked to can authorize unlocking it. Fees and requirements vary by carrier.
You can find a list of supported carriers here along with details as to which ones offer unlocking and links to their support websites.
http://support.apple.com/kb/ht1937

Is there a way to contact apple about terrible service at one of their stores?

I recently spent 3 different days and over 4 hours at an apple store in order to swap a defective product. I was hoping to contact apple in some form to complain about how awful the customer service was at that particular store. I have a lot of apple products and enjoy the often spectacular customer service. However, I want to voice my displeasure about this particular store. I was wondering how I would be able to contact apple about the store.

If you call AppleCare, they can log a complaint about any aspect of Apple's Business in the system for review by senior management. If you log a complaint about service provided at an Apple Retail Store, it will be reviewed by AppleCare Senior Management and forwarded to the appropriate area or regional manager for review... or so I have been told!

Contact Apple about error-48

Has anyone contacted Apple about this error -48 problem? This problem seems to have started after the latest version of itunes came out.I will contact them if someone tells me how to go about it. Thanks
George251

Have you tried this?
http://docs.info.apple.com/article.html?artnum=306794

Account Hijacked - How to Contact Apple?

Hello,
I've already changed my password and even my apple id, however I was wondering how to contact Apple in order to get the orders reversed? The person who hijacked my account obviously knew my password, but they also ordered about $150 in movies and songs which I don't even like. I've called my bank in order to reverse the transactions, but I was wondering if it were possible to contact Apple iTunes via Phone in order to solve this issue?
Thanks,
Andrew

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

How to contact apple account security team via email?

I have forgotten the answers to my security questions? How do I contact apple account security team via email?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

I have an idea for a new feature of the calendar app on a new software version. Does anyone know how to contact Apple to let them know the idea?

I have an idea for a new convenient feature of the calendar app on a new software version. Does anyone know how to contact Apple to let them know the idea?

First see here > http://www.apple.com/legal/policies/ideas.html
You can leave Feedback here > http://www.apple.com/feedback/

I've been wanting to reset my security questions because it disabled my Apple ID to purchase on Apps store. I don't know how to contact apple support using the 800 number since I'm located in the Philippines, what no. should I use and how? Help pls. :(

How to contact apple support using the 800-number from the Philippines?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

How to contact Apple about a carrier unlocking issue?

Similar Messages

Maybe you are looking for