How to contact apple account security team via email?

I have forgotten the answers to my security questions? How do I contact apple account security team via email?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • Steps to contact Account Security Team

    Hi All,
    These are some simple steps which might help in contacting the Account Security team when required. You can follow the same :
    STEP 1 : Follow the link : Apple ID: Contacting Apple for help with Apple ID account security. The webpage will look as shown below. You would need to click on "Start your support request" if available, or use the phone number to contact the corresponding team for the respective country.
    STEP 2 : After being redirected to the new page, you need to click on the option "Forgotten Apple ID Security Questions".
    STEP 3: An option will show up and you will need to click on the blue "CONTINUE" box in order to proceed.
    STEP 4 : You will be redirected to a new webpage, which will have the options, "Talk to Apple Support now", "Schedule a Call" and "Call Apple Support later". You can choose any one of the options suitable to your timeframe.
    STEP 5 : On Selecting "Talk to Apple Support Now", you will be asked to fill out the details as shown below :
    STEP 6 : If you select "Schedule a Call", you will be presented with slots of Day and Time which might be suitable for you get a callback from our Account Security Team.
    You can follow the steps provided above in order to contact the Account Security Team.

    OK, and what is the question you would like us, your fellow users, to help you with?

  • Account Hijacked - How to Contact Apple?

    Hello,
    I've already changed my password and even my apple id, however I was wondering how to contact Apple in order to get the orders reversed? The person who hijacked my account obviously knew my password, but they also ordered about $150 in movies and songs which I don't even like. I've called my bank in order to reverse the transactions, but I was wondering if it were possible to contact Apple iTunes via Phone in order to solve this issue?
    Thanks,
    Andrew

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT201363 How can my Apple ID security questions be reset via email?

    I do not know how to reset my security questions can somebody please help me.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I've been wanting to reset my security questions because it disabled my Apple ID to purchase on Apps store. I don't know how to contact apple support using the 800 number since I'm located in the Philippines, what no. should I use and how? Help pls. :(

    How to contact apple support using the 800-number from the Philippines?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122986)

  • How to contact Apple via email?

    Hi,
    I am in Cape Town, South Africa, and need to contact Apple in the US, or, specifically, the SOHO Apple Store in NY, via email. For the life of me I am unable to find any way to do so on the internet! There are phone numbers, but with the huge time difference and the horrendous cost of trans-Atlantic phone calls from this country, that is not a viable option - I just want to email someone!
    Can anyone please let me know of an email address I can use?
    Many thanks
    Johan.

    You can also give feedback on products at: http://www.apple.com/feedback

  • HT5312 I have problem with my security question i don't know i can't find sentence Rescue email address and how to reset Apple ID security questions pls u help me thank you

    U can answer via my e-mail [email protected]

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104006)

  • How to change Apple ID security question

    How to change Apple ID security question if I didnt set alternative email address, but I remember the ID password not the security  question answer
    Cause I want to buy some application in APP store, but for the first purchase, I have to answer two security question although I remember the password.
    So in this situation, how can I reset the security question.
    First of all, my Apple ID is a Hongkong ID, but now I am stay in China. So it is unconvenient for us to make a call to Hongkong App support. Except to make a call to APP,  any method I can use?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • How to change apple ID security questions without reset link

    I want to change my Apple ID security questions but it says that i need to know them when i try to change it. Usualy there should be a reset link under the security questions but it does not appear on mine so i do not know how to change it, if you could help me it would be nice.

    Hunter Agate wrote:
    It says that I need a rescue email and i dont know if i set that up before
    As stated...
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 How to restart my account security question and passworld ID?

    I went to restart my security questions and ID passworld went  download programs today

    Welcome to the user to User Technical Support Forum provided by Apple.
    amalmb wrote:
    I went to restart my security questions 
    If by Restart you mean Reset... But you have Forgotten them...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
      Or Email Here  >  Apple  Support  iTunes Store  Contact
    amalmb wrote:
    ...  ID passworld...
    Changing your Apple ID  >  http://support.apple.com/kb/HT5621
    Note:
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
    Apple ID FAQs  >  http://support.apple.com/kb/HT5622

  • Account Security Team number

    I need the number for the Account Security Team, but the number for New Zealand is wrong. Doed any one know it?

    Email iTunes Support if you can't get through on the phone.
    http://www.apple.com/support/itunes/contact/
    You will have to change your country in the lower corner of the screen.
    Or see if this is the phone number that you are using on this website.
    http://support.apple.com/kb/HE57#T

  • I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    From another post:
    On your browser, whether Safari, Google Chrome or otherwise, navigate tohttps://appleid.apple.com.
    Once here click Manage your Apple ID button and sign into your iCloud account. Here, on the left side select Password and Security and this will list options on the right side. You should be able to see an option to reset your security questions.
    Note other links in realtion to rescue email address:http://support.apple.com/kb/HT5312
    If you cannot see or reset your security question, or even obtaining an error, then you would have to contact Apple directly: http://support.apple.com/kb/HE57. Here you would explain the issue, transfer you to an Account Security Agent who will be able to veritfy your identity and assist you in the resetting of you security questions.

  • I try to reset my security questions via email, but the email adress is what I think the rescue address. But, the rescue was deleted by google and now I cant reset the questions. I went through my whole apple id, but couldnt find a solution. Please HELP!!

    please help

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • How to reset Apple ID security questions? i don't speak english

    how to reset Apple ID security questions? i don't speak english

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions.
    (99835)

  • HT201303 cant remember my security questions! how to recover my account security questions

    cant remember my security questions! how to recover my account security questions

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

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