How to contact Apple Care since the recall?

Just my luck that I need Apple Care today of all days. You can't get through via telephone all you get is the message to call back. Need to see if I can get a new key board as the current is about half blank. Can't even get through on the support page trying to check my Apple Care status. With the battery recall every Apple website or telephone is jammed. Is there any way to contact Apple Care other than the telephone? Or do we just have to wait until next week when things calm down?
At this point I can't even find out when my Apple Care expires and I know it's getting close to the end of the 3 years.
Thanks for any help.
Michael

You could pop-in to the Apple retail store:
http://www.apple.com/retail/countryclubplaza/
The Mac Genius there can get a replacement keyboard for you. In addition, you can put your serial number in the field under "About Your Support Coverage" on the main Apple.com/Support Web page. This will tell you how much longer you have on your AppleCare Protection Plan. It seems to be working right now for me.
-Doug

Similar Messages

I've been wanting to reset my security questions because it disabled my Apple ID to purchase on Apps store. I don't know how to contact apple support using the 800 number since I'm located in the Philippines, what no. should I use and how? Help pls. :(

How to contact apple support using the 800-number from the Philippines?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

How contact apple to get the ip white listed ?

Hi everyone,
I'am from France and I need to create a hundred account for Itunes, with the Itunes limit i can't create more than 10 accounts ?? I contact Itunes Support but i don't get any answer ! So i ask to the communities how to contact apple to get the ip white listed specially in France?
Thanks for your help,
Best regards.

Hey bp0070,
I understand that you are having issues connecting your wireless keyboard to your Mac Mini. In my experience, the following article (and those linked within) usually resolve these issues:
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048
Thanks,
Matt M.

I had Premier pro given me by the college I attend and do no use wi fi and do not use cloud. My laptop completely died and will be sent back to Apple for exchange. How can I reinstall Premier Pro on a new Apple computer since the old one is completly dead

I had Premier pro given me by the college I attend and do no use wi fi and do not use cloud. My laptop completely died and will be sent back to Apple for exchange. How can I reinstall Premier Pro on a new Apple computer since the old one is completly dead and could not be unregistered?

Hi,
You have not specified which version of Premiere Pro was given to you. If you don't have the disc (which i suppose you don't have) you will have to download it online.
As far as your registration is concerned, for Premiere Pro CS6 or earlier you will have to reach Adobe chat support for further help: http://helpx.adobe.com/contact.html
For Premiere Pro CC and later, you will not have much problems reactivating it.
Thanks,
Rameez

HT1338 my macbook is not installing the osx mountain lion update, says contact apple care?

Ive been trying to instal osx moutain lion on my mac book pro, but its says installation fot this machine can not be found contact apple care? how do i go about installing osx mountain lion.

Mt Lion will not install on all Mac's. There are some that can run Lion but can not run Mt Lion. You may have one of those.
How are trying to do the install. Need more info on the Mac you have and how and where you got Mt Lion.

I have an idea for a new feature of the calendar app on a new software version. Does anyone know how to contact Apple to let them know the idea?

I have an idea for a new convenient feature of the calendar app on a new software version. Does anyone know how to contact Apple to let them know the idea?

First see here > http://www.apple.com/legal/policies/ideas.html
You can leave Feedback here > http://www.apple.com/feedback/

I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the worl

I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the world of iMac but I find it a bit frustrating trying to solve basic issues/problems:(

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

TS4009 I upgraded my Icloud storage yesterday by 10GB, but one day later realize I did not need to do so. The apple advice is to cancel within 15 days for a refund, but does not tell you how to do so. Anyone know how to contact apple for this purpose?

I upgraded my Icloud storage yesterday by 10GB, but one day later realize I did not need to do so. The apple advice is to cancel within 15 days for a refund, but does not tell you how to do so. Anyone know how to contact apple for this purpose?

You would have to contact Apple in order to do that. Just use this link to ask Apple for a refund: http://www.apple.com/support/contact/

I too don't want to send my 1st gen nano in unless I get a 1st gen back (others won't charge from my car integration system). Anyone know how to contact Apple to get this answer??

I too don't want to send my 1st gen nano in unless I get a 1st gen back (others won't charge from my car integration system). Anyone know how to contact Apple to get this answer??

iPod nano (1st generation) Replacement Program

Hi, 1. If I buy a Mac book pro in the U.S., do I have international warranty in India? 2.If I buy an apple care in the U.S how i claim the service in India?

Hi,
1. If I buy a Mac book pro in the U.S., do I have international warranty in India?
2.If I buy an apple care in the U.S how i claim the service in India?
Please answer the above questions anyone knows.
Thanks in advance.

Yes.
AppleCare is global in coverage.
“Global repair coverage (1)”
http://store.apple.com/us/product/MD012LL/A/applecare-protection-plan-for-macboo k-pro
Click “Africa, Middle East & India”, then India
http://www.apple.com/legal/sales-support/applecare/appgeos.html

Apple Care covered the fault of the Airplay unstable

           I am a teacher from Taiwan who using iPad Air via Airplay on teaching. I
have reported the unstable situation about Airplay that I faced almost every day
on my classrooms to Apple Care since March. But every time I called, they all
denied that Airplay has any problem.
           They kept convince me to believe the problem is cause by my wifi
or my apps. This went on for months, until May 22 I went to "Studio A " where I
bought my iPad Air and my Apple TV. At beginning, the clerk also said no one
has reported the airplay unstable problem to them. But I insisted to try there.
The problem showed out, then they started to admit Airplay really have some
problems. Same time I called Apple Care, and let them talk to each other then
Apple care gave me the case number 591847091 and one guy sent me a email
said he will keep follow the case. But after monthly time I waited,
he didn't give me any feedback even I sent him email still no answer. I started to
called Apple Care, now they do the same thing again. Denied the Airplay has any
unstable problem. I feel very frustrating and be fool. Now they gave me another
case number 606054625 and until yesterday June 27 they still said that I am the
only one who reported this kind of the problem to them.
        But from the articles in this community, Airplay unstable situation have been
reported since Jan. why Apple Care still tried to lie to the customer. And from the
solution below. I really couldn't say it is brilliant. Because in the class I don't have
that much time to run all the resetting. Because that will spend more than 5-10
minutes. My students valuable education time will get waste. Then unstable
problems will still happen again and again.
        I really feel Apple should find the better way to solve the problem, or start the
" recall " plan.

Could be a problem with your Apple TV.
iOS: Use AirPlay Mirroring
http://support.apple.com/kb/ht5209
iOS: Use AirPlay to wirelessly stream content
http://support.apple.com/kb/ht4437
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
 Cheers, Tom

How to Contact Apple to Unlock My iPhone 4?

I have bought an iPhone 4 from Turkey a couple of years ago but found out that is was using a TurboSim.
I can't use it now and need to unlock it.
Any idea how to contact Apple or get proper support to unlock it?
I have tried to contact Apple Premium Resellers where I am currently residing (in KSA) but couldn't get the support I need or have it fixed!
It might be that the shop where I bought it from have sold it to me locked (since I found out later that it have a Turbo Sim in it!!) and now that I have upgraded my OS to iOS 6, it is not working.
I have thrown that Turbo Sim and my phone is still locked and un-usable!
Please advice on who and how to contact Apple for support.
Thank you in advance,
Rock.

would need to call the carrier of the iPhone 4. Whoever sold it to you would need to complete the contract or is no longer on contract.

HT202696 Trying to reset to factory settings it says could not find installation information for this machine contact Apple care

Trying to to reset to factory settings to set up the installation it says could not find installation information for this machine contact Apple care. What does this mean

Try another internet connection.

How to contact Apple support if I don't have a support plan acquired?

Hi all,
As i posted on my previous thread : https://discussions.apple.com/message/16754173#16754173
I am having trouble restoring from back up after upgrading to IOS5 and would appreciate any help given.
I am using an IPAD that was synched to a lost computer and now I attempted upgrading to IOS5 by using a second computer which already had one IPAD back up on it (the back up refers to my previous IPAD).
After doing a back-up on the second computer, and upgrading to IOS5, I am not being able to restore the new back up. It only loads the back up from my previous IPAD.
I am desperate for a solution and would like to know hot to contact Apple support since iTunes had promped me to back-up the files, and I did, prior to updating to the new IOS.
Thanking you in advance,
Arementeria

http://www.apple.com/support/ipad/contact/
I was going to suggest to you last night to delete the one backup that iTunes keeps recognizing and see if it will then recognize the correct backup, but I would hate to see you do that and lose both backups. Use the link above to contact Apple.

Account Hijacked - How to Contact Apple?

Hello,
I've already changed my password and even my apple id, however I was wondering how to contact Apple in order to get the orders reversed? The person who hijacked my account obviously knew my password, but they also ordered about $150 in movies and songs which I don't even like. I've called my bank in order to reverse the transactions, but I was wondering if it were possible to contact Apple iTunes via Phone in order to solve this issue?
Thanks,
Andrew

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

How to contact Apple Care since the recall?

Similar Messages

Maybe you are looking for