How to contact someone in charge for the local support (croatia)?

Hello everyone,
Recently I needed assistance for my PowerMac G5 Quad. It's a problem with the water-cooling unit (but this is not the point). Cutting short: the first apple authorized service center hasn't found any problem suggesting that I should "let it break" to pinpoint the real problem (sure.. let's melt the whole cpu to find later that only a sensor was fried...). In the meantime, when I was asking to order a copy of Leopard (to replace Tiger on the G5) they offered me pirated software. I refused, took the Powermac back and I'll never be back there.
The second technician (another AUTHORIZED reseller): Took the quad. Said that all was normal with the hardware test. When I said to him that I also tryed that (I'm not a newby) and that he should try the thermal calibration using the diagnostic disk (which every technician should have)... at the phone he sounded very confused. I had to explain to him what a diagnostic disk is and why is necessary to perform a thermal calibration everytime the cooling unit or the cpu's are disassembled for repair or replacing.
Took back the quad. No improvements.
I don't want to waste fuel on another trip to a new technician. I want to contact somone in charge of the customer support in Croatia to give informations about those reseller and their unbelievable support. Noone else have to be serviced by such incompetent technicians...
.... so the question is very simple. How can I contact someone in charge for the customer support here in Croatia or maybe in Italy? I speak italian, a good english and a good Croatian, so i don't mind to speak by phone to someone here in Croatia, in Italy or in an English speaking country.
Thank you for your help!

Apple has no office in Croatia, so you would need to call Apple support in another country. Their phone contacts can be found here:
http://support.apple.com/kb/HE57
You can try asking to speak with someone in Customer Relations, but I don't know which countries have representatives.
Regards.

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