How to contact verizon security?
Verizon's "reward card" website (portal.cardaccesssite.com) has a fairly large security hole - I won't go into details, but I'm looking right now at a bunch of java session debugging data that was printed to the web page.
How does one go about contacting verizon regarding these types of issues? If I call customer support I suspect they'll have no idea what I'm talking about.
I like the "isMcDonaldOrganization" flag:
("XXXXXX" added by me)
content-type = text/html
locale = en_US
secure = true
container-namespace = /
theme-display =
path-image = /image
i18n-language-id =
real-user-id = XXXXXX
time-zone = UTC
locale = en_US
secure = true
path-friendly-url-public = /web
path-theme-images = /verizon-web-theme/images
server-port = 443
server-name = portal.cardaccesssite.com
path-friendly-url-private-group = /group
url-portal = portal.cardaccesssite.com
portlet-display =
id = XXXXXX
title = Web Content Display
instance-id = XXXXXX
resource-pk = XXXXXX
root-portlet-id = 56
portlet-name = 56
company-id = 10113
portal-url = portal.cardaccesssite.com
i18n-path =
path-main = /c
plid = XXXXXX
user-id = XXXXXX
scope-group-id = XXXXXX
path-friendly-url-private-user = /user
language-id = en_US
do-as-user-id =
path-context =
cdn-host =
portlet-namespace = XXXXXX
portlet-session-id = XXXXXX
render-url-maximized = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 0&p_p_state = maximized&p_p_mode = view&p_p_col_id = column-2&p_p_col_count = 1
scheme = https
lifecycle = RENDER_PHASE
resource-url = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 2&p_p_state = normal&p_p_mode = view&p_p_cacheability = cacheLevelPage&p_p_col_id = column-2&p_p_col_count = 1
render-url = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 0&p_p_state = normal&p_p_mode = view&p_p_col_id = column-2&p_p_col_count = 1
parameters =
server-port = 443
render-url-pop-up = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 0&p_p_state = pop_up&p_p_mode = view&p_p_col_id = column-2&p_p_col_count = 1
remote-user = XXXXXX
server-name = portal.cardaccesssite.com
render-url-normal = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 0&p_p_state = normal&p_p_mode = view&p_p_col_id = column-2&p_p_col_count = 1
action-url = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 1&p_p_state = normal&p_p_mode = view&p_p_col_id = column-2&p_p_col_count = 1
portlet-mode = view
portlet-session =
portlet-attributes =
application-attributes =
FSV_Login_organization = verizon
LAST_PATH =
contextPath = /group
path = /verizon/admin
enrolledProducts = ||
LIFERAY_SHARED_VISITED_GROUP_ID_RECENT = XXXXXX
showDocumentUpload = false
featureDirectDeposit = false
stage = Registration
cardholderName = XXXXXX
notificationCount = 0
offeredProducts = |4|15|
loginCardId = XXXXXX
LIFERAY_SHARED_VISITED_GROUP_ID_PREVIOUS = XXXXXX
connectionCodeCCP = 0
cardId = XXXXXX
localeLanguageId = en_US
overLimitProductName = Over Limit
USER_ID = XXXXXX
FSV_Login_cardNumber = XXXXXX
showCIPnotification = NotRequired
loginMode = cardNumber
isDurbinCompliance = false
HTTPS_INITIAL = true
fromEmailAddress = [email protected]
j_username = XXXXXX
isMcDonaldOrganization = false
isPayAnyone = true
trackingNumber = XXXXXX
FSV_Login_loggedInUser = XXXXXX
org.apache.struts.action.LOCALE = en_US
companyId = XXXXXX
subcompanyId = XXXXXX
render-url-exclusive = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 0&p_p_state = exclusive&p_p_mode = view&p_p_col_id = column-2&p_p_col_count = 1
container-type = portlet
render-url-minimized = https://portal.cardaccesssite.com/group/verizon/admin?p_p_id = XXXXXX&p_p_lifecycle = 0&p_p_state = minimized&p_p_mode = view&p_p_col_id = column-2&p_p_col_count = 1
context-path = /
auth-type =
window-state = normal
attributes =
COMPANY =
companyId = 10113
accountId = 10115
webId = liferay.com
key = XXXXXX
virtualHost = localhost
mx = fsvps.com
homeURL =
logoId = 22473
system = false
USER_ID = XXXXXX
LAST_PATH =
contextPath = /group
path = /verizon/admin
FRIENDLY_URL = /group/verizon/admin
PORTLET_STRUTS_ACTION = /journal_content/view
COMPANY_ID = 10113
RENDER_PORTLET_COLUMN_ID = column-2
com.liferay.portal.servlet.filters.gzip.GZipFilterSKIP_FILTER = true
USER =
uuid = XXXXXX
userId = XXXXXX
companyId = 10113
createDate = 2013-03-18 08:16:47.98
modifiedDate = 2013-03-18 08:16:47.98
defaultUser = false
contactId = XXXXXX
password = XXXXXX
passwordEncrypted = true
passwordReset = false
passwordModifiedDate = null
reminderQueryQuestion =
reminderQueryAnswer =
graceLoginCount = 0
screenName = verizon.cardholder
emailAddress = [email protected]
openId =
portraitId = 0
languageId = en_US
timeZoneId = UTC
greeting = Welcome cardholder portal!
comments =
firstName = cardholder
middleName =
lastName = portal
jobTitle =
loginDate = Wed Sep 11 17:19:42 CDT 2013
loginIP = XXXXXX
lastLoginDate = 2013-09-11 17:18:20.882
lastLoginIP = XXXXXX
lastFailedLoginDate = null
failedLoginAttempts = 0
lockout = false
lockoutDate = null
agreedToTermsOfUse = false
active = true
CURRENT_COMPLETE_URL = https://portal.cardaccesssite.com/group/verizon/admin
RENDER_PORTLET_COLUMN_*** = 0
RENDER_PORTLET_COLUMN_COUNT = 1
PORTLET_PARALLEL_RENDER = true
com.liferay.portal.servlet.filters.strip.StripFilterSKIP_FILTER = true
PORTLET_ID = XXXXXX
CURRENT_URL = /group/verizon/admin
LAYOUT =
plid = XXXXXX
groupId = XXXXXX
companyId = 10113
privateLayout = true
layoutId = 79
parentLayoutId = 0
name = Admin
title =
description =
type = portlet
typeSettings = sitemap-changefreq = daily layout-template-id = 2_columns_ii sitemap-include = 1 column-2 = XXXXXX
column-1 = XXXXXX
mode-print = FSVvelocitysettings_WAR_able_INSTANCE_tZQ0
hidden = false
friendlyURL = /admin
iconImage = false
iconImageId = 0
themeId =
colorSchemeId =
wapThemeId =
wapColorSchemeId =
css =
priority = 3
dlFolderId = 0
org.apache.struts.action.mapping.instance = ActionConfig[path = /journal_content/view
scope = session
type = com.liferay.portlet.journalcontent.action.ViewAction
validate = true
cancellable = false
RENDER_PORTLET =
id = 0
companyId = 10113
portletId = XXXXXX
roles = Guest
Power User
User
active = true
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BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
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Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
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all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse
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