HOW TO CONVERT PDF TO MSWORD-I'VE PAID FOR IT!

I just paid online to convert a pdf to MSWord. I confirmed my account. Everytime I try to convert the file I'm working with I am routed to an invitation to sign up and pay again. This is annoying...

Did you sign-in with your Adobe ID?
You can also ask Adobe Customer Support via http://helpx.adobe.com/contact.html?product=export-pdf

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