How to convince Apple Support of faulty iPod?

I have some Problems with the battery life of my touch.
1. sometimes my touch won't charge the battery, even if it shows the battery charging symbol on the ipod. have to unplug an replug it several times, problem is since it is always stating that the battery is being charged i have to check an hour later or so if it really charged my ipod.
2. the battery indicator does weird stuff. today for example the indicator showed like 80% charged… i plugged the ipod in, unplugged it 5 mins later and the battery went down to like 20%.
3. sometimes battery is drained from 100% to 10% in half an hour, other times it lasts as long as it should…
these are problems i can't reproduce - they just happen! so i sent the ipod to apple to have a look at it. they sent it back without having done anything, but a reset. said they couldn't find a problem. i know they have software to check the hardware and stuff, but i'm not making this up in my mind.

Echoing Mrtotes, another great way to document is video the event. Most cell phones will allow small video recording, a camcorder or some small digital cameras allow for recording, my Olympus does this, had to use it to film a window leak on new construction and everyone thought I was nuts until I showed the video, then utter silence from the window manufacturer, the contractor, etc. When you charge the iPod, film what you're doing, show the battery level prior to charging and after. You may have already thought of this, but is it possible your cable for the iPod to charge or the USB connected is bad, thus robbing you of charging, that happened with several of the cigarette lighter chargers.
Hope you get it resolved.

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Does anyone know how to contact apple support

I sent in a service request about 3 weeks ago, but I still have not recieved any package to return my faulty ipod and Im having trouble finding a suport address or telephone number so i can tell them that I have not recieved anything yet, the support site just keeps sending me around in circels and i end up on the same page i started on, I just want to contact ipod support surely they would have an email address or something ?
Any info would be much apretiated

The first time I ever used anything to do with apple, was when I used quicktime, I quickly un-installed it, it was terible, so was itunes, (WHATS WITH THE DUPLICATE TRACKS ?), a long time later I decided to buy an ipod, ha what a mistake that was, it was a piece of junk, that broke down after 3 months, very badly designed, and as for tech support, well it's basicly non existent, I recently used a mac for the first time (my freind got one) ha ha ha ha, how you can call it a computer is beyond me, I nearly cried laughing when I saw how slow it was, this was a £1200 machine and it was slower than a 486, not to mention the incompatapility isues.
So please if your the kind of person who wants to spend more money for less perfomance or you only buy somthing because it's trendy and you like software thats programed by trained chimp's or maybe you like chasing up customer service rep's trying to get your faulty goods repaired then buy yourself an apple product, you wont be dissapointed.

Apple support misdiagnosed my iPod and I'll have to send it back AGAIN!

My original Classic needed to be replaced. The replacement iPod given to me has a bad headphones jack. It shorts out badly simply from the weight of the cord. I tried several different headphones, and they all behaved the same.
When I called to get another replacement, the woman on the phone took the problem down as “no sound”. Not that it was shorting out. So I’m sure when the tech diagnosed the ipod, and heard sound, assumed it was fine.
My problem is that they’re returning the ipod and not doing anything. I emailed support immediately after receiving the email notification of their return. (Don't have time to wait on hold until tonight.) Support simply resent the last repair notification.
It’s a real shame apple support has failed so completely. The phone support didn’t take the appropriate info. The tech who diagnosed the ipod (albeit working under a misunderstanding) must’ve assumed the worse, and that some random idiot just couldn’t work their iPod.
Why wouldn’t it be standard practice to call the customer if no problems are found? People don’t send stuff in to be fixed without having a major issue with it. This is a pretty big hole in the apple support process, and a huge waste in resources on so many levels. All of this could be avoided with a simple phone call in the case that the techs can’t find the problem.
So now, I’ll be forced to start this entire process over again (the fourth time now) once my iPod arrives in the mail. My iPod will have spent more time in the mail, and with apple, than I have.
What should I do to make sure this problem is addressed properly this time? Taking it in to an apple store is a pain as it’s over an hour away.
Thanks.

scooterbaga wrote:
Taking it in to an apple store is a pain as it’s over an hour away.
How many hours have you spent on the phone with Apple support? How much longer do you want to go without your iPod?
It may be worth it to bite the bullet and make an appointment at the Genius Bar to get your iPod diagnosed properly. I would suggest the following:
1. Bring in your documentation showing how many times you have sent it without resolution
2. Bring more than one set of headphones to demonstrate the problem
3. Don't leave the store until you have a resolution
If all else fails, you can investigate the potential of enacting the lemon law. I don't know where you live or how old the iPod is, but some jurisdictions have laws that state a company has a fixed number of chances to fix a problem or replace the defective device if that device is within the limited liability time frame specified by the law.

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How to convince Apple Support of faulty iPod?

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