How to create a index for solution database - CRM5.0

Hello Experts,
We want to have knowledge search in our IC web client
Trex 7.0 is alreasy installed.
I have done configuration in SAF.Also have created problem/solution in IS01-tcode
When I tried to compile SDB, I am getting error " 2007 - Index does not exist.
Can any one tell me how to create a index and how to assign a problem to SDB.
Regards,
Indhra.E

Hi,
Please ensure the following are correctly configured.
At IMG location CRM > Enterprise Intelligence > Software Agent Framework
1. The knowledge base has been configured - "Name and Configure Search Engine".
2. The knowledge base has been included in application - "Configure Application". The knowledge base should be in both application "ALL" and "ICWEBClient". (SAP note - 1091759 refers to similar error)
Then, as you might have executed the BSP application, CRM_EI_CMP_ADMN->default page, and select some language & click on Full index.
You might want to monitor the indexing process in TREX with the help of TREX admin. If nothing is shown in the index queue after the detail compilation shows status as finished, then the problem is in the CRM side and the documents are not flowing to TREX. So you might want to put breakpoint at CL_CRM_SAF_SE_TREX_ABAP classes' FULL_COMPILE method and analyse.
Kindly get back with any more details that you find if the problem doesn't gets solved.
Regards,
Uma.

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