How to create a Priority 1 incident when that was creted by perticler email id.

Hi,
I have configured exchange connector and i am able to create incidents with out issue.Can some one let me know that how can i create a priority 1 incident when scsm got a mail (Incident) from a particular
email id.
Thanks
Krish

The incident will be created with the default values. After the incident is created the workflow will be triggered (based on the criteria defined in the workflow) and applies the new template. There is a short delay between the incident is created and the
workflow is triggered and template is applied. It could be around a 60-90 seconds delay.
At least this way it works if everything is configured right.
Andreas Baumgarten | H&D International Group

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Attachments:
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How to create a Priority 1 incident when that was creted by perticler email id.

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