How to create a queue using CVP with ICM script(Comprehensive mode)

Hello Guys,
I would like to know how can I configure a queue in a comprehensive mode using micro-app at CVP + ICM environment. I work with UCCE at least 2 years, so I know how to create a queue using UCCX and/or IPIVR (I do a queue application using UCCX Editor and at ICM I use the Run external Script component), but at CVP I don't know how to create a application at Call Studio and how to call this application at ICM Script Editor to run this queue if there aren't agents available.
Can someone help me to understand how can I do that?
I attached the ICM Script using micro-app. This script runs ok, I call to a Route pattern and CVP route request ICM, so ICM run the script, but if there are no agents available the call drops, so I would like to know how can I create a queue to hold the call and to come back to a available agent.
Regards,
Eric Zapparoli
Unified Communications
Wittel

Out of the check mark in the queue to skill group node you go to another run external script node, then you loop into that over and over again until the call is answered.
david

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    FORM conversion_output USING p_ip
    CHANGING p_op.
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    EXPORTING
    input = p_ip
    IMPORTING
    output = p_op.
    ENDFORM. " conversion_output
    Best regards,
    raam

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    Regards,
    My Code(it doesn't work,I don't know what's wrong.):
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    DATA: header TYPE bapimereqheader,
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          account  LIKE TABLE OF bapimereqaccount WITH HEADER LINE,
          accountx LIKE TABLE OF bapimereqaccountx WITH HEADER LINE,
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          servicex LIKE TABLE OF bapi_srv_service_linex WITH HEADER LINE,
          serviceaccount LIKE TABLE OF  bapi_srv_acc_data WITH HEADER LINE,
          serviceaccountx  LIKE TABLE OF bapi_srv_acc_datax WITH HEADER LINE,
          preq_no LIKE  bapimereqheader-preq_no,
          lt_return LIKE TABLE OF bapiret2 WITH HEADER LINE,
          wa_return LIKE bapiret2.
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    item-pur_group = '426'."采购组
    item-short_text = '服务类PR'."短文本
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    item-matl_group = 'AS07'."物料组
    item-item_cat = '9'."项目类别
    item-acctasscat = 'K'."科目分配类别
    item-pckg_no = '0000000001'."软件包编号
    APPEND item.
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    itemx-preq_itemx = 'X'.
    itemx-pur_group = 'X'."采购组
    itemx-short_text = 'X'."短文本
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    itemx-matl_group = 'X'."物料组
    itemx-item_cat = 'X'."项目类别
    itemx-acctasscat = 'X'."科目分配类别
    itemx-pckg_no = 'X'."软件包编号
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    *account-distr_perc = '95.5'.
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    account-costcenter = '1042000001'.
    *account-co_area = 'CNOC'.
    *account-profit_ctr = '9999999999'.
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    *accountx-distr_perc = 'X'.
    accountx-gl_account = 'X'.
    accountx-costcenter = 'X'.
    *accountx-co_area = 'X'.
    *accountx-profit_ctr = 'X'.
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    service-uom = 'AU'.
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    service-currency = 'CNY'.
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    servicex-outline = '0000000001'.
    servicex-srv_line = '0000000010'.
    servicex-short_text = 'X'.
    servicex-quantity = 'X'.
    servicex-uom = 'X'.
    servicex-gross_price = 'X'.
    servicex-currency = 'X'.
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    serviceaccount-outline = '0000000001'.
    serviceaccount-srv_line = '0000000010'.
    serviceaccount-serial_no = '01'.
    serviceaccount-serial_no_item = '01'.
    serviceaccount-percent = '100'.
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    serviceaccountx-doc_item = '00010'.
    serviceaccountx-outline = '0000000001'.
    serviceaccountx-srv_line = '0000000010'.
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    serviceaccountx-serial_no_item = 'X'.
    serviceaccountx-percent = 'X'.
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        prheader               = header
        prheaderx              = headerx
    *   TESTRUN                =
      IMPORTING
        number                 = preq_no
    *   PRHEADEREXP            =
      TABLES
        return                 = lt_return
        pritem                 = item
        pritemx                = itemx
    *   PRITEMEXP              =
    *   PRITEMSOURCE           =
        praccount              = account
    *   PRACCOUNTPROITSEGMENT  =
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    *   PRADDRDELIVERY         =
    *   PRITEMTEXT             =
    *   PRHEADERTEXT           =
    *   EXTENSIONIN            =
    *   EXTENSIONOUT           =
    *   PRVERSION              =
    *   PRVERSIONX             =
    *   ALLVERSIONS            =
    *   PRCOMPONENTS           =
    *   PRCOMPONENTSX          =
    *   SERVICEOUTLINE         =
    *   SERVICEOUTLINEX        =
        servicelines           = service
        servicelinesx          = servicex
    *   SERVICELIMIT           =
    *   SERVICELIMITX          =
    *   SERVICECONTRACTLIMITS  =
    *   SERVICECONTRACTLIMITSX =
        serviceaccount         = serviceaccount
        serviceaccountx        = serviceaccountx
    *   SERVICELONGTEXTS       =
    *   SERIALNUMBER           =
    *   SERIALNUMBERX          =
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          wait = 'X'.
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    see note:
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  • How to create field catalog using field-symbols in normal alv report?

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      st_fieldcat-outputlen     = 10.
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      st_fieldcat-seltext_l     = 'Document Date'.
      st_fieldcat-outputlen     = 10.
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      CLEAR st_fieldcat.
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      st_fieldcat-do_sum        = ' '.
      st_fieldcat-seltext_l     = 'Document Type'.
      st_fieldcat-outputlen     = 4.
      APPEND st_fieldcat TO t_fieldcat.
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      st_fieldcat-fieldname     = 'AUART'.
      st_fieldcat-do_sum        = ' '.
      st_fieldcat-seltext_l     = 'Category'.
      st_fieldcat-outputlen     = 1.
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      CLEAR st_fieldcat.
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      st_fieldcat-do_sum        = ' '.
      st_fieldcat-seltext_l     = 'Reason'.
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      CLEAR st_fieldcat.
      st_fieldcat-fieldname     = 'NETWR'.
      st_fieldcat-do_sum        = 'X'.
      st_fieldcat-seltext_l     = 'Net Amount'.
      st_fieldcat-outputlen     = 15.
      APPEND st_fieldcat TO t_fieldcat.
      CLEAR st_fieldcat.
      st_fieldcat-fieldname     = 'WAERK'.
      st_fieldcat-do_sum        = ' '.
      st_fieldcat-seltext_l     = 'Unit'.
      st_fieldcat-outputlen     = 5.
      APPEND st_fieldcat TO t_fieldcat.
      CLEAR st_fieldcat.
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      st_sort-subtot    = 'X'.
      APPEND st_sort TO t_sort.
      CLEAR st_sort.
      st_sort-fieldname = 'VBTYP'.
      st_sort-up        = 'X'.
      st_sort-subtot    = ' '.
      APPEND st_sort TO t_sort.
      CLEAR st_sort.
      st_sort-fieldname = 'WAERK'.
      st_sort-up        = 'X'.
      st_sort-subtot    = 'X'.
      APPEND st_sort TO t_sort.
      CLEAR st_sort.
      st_sort-fieldname = 'VBELN'.
      st_sort-up        = ' '.
      st_sort-subtot    = 'X'.
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      CLEAR st_sort.
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         i_list_type     = 0
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         et_events       = it_eventcat
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         list_type_wrong = 1
         OTHERS          = 2.
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    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    ENDIF.
      IF grid = 'X'.
        CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
        EXPORTING
         I_INTERFACE_CHECK                 = ' '
         I_BYPASSING_BUFFER                = ' '
         I_BUFFER_ACTIVE                   = ' '
          i_callback_program                = g_program
          I_CALLBACK_PF_STATUS_SET          = 'SET_PF_STATUS'
         I_CALLBACK_USER_COMMAND           = ' '
          I_CALLBACK_TOP_OF_PAGE            = 'TOP_OF_PAGE'
         I_CALLBACK_HTML_TOP_OF_PAGE       = ' '
         I_CALLBACK_HTML_END_OF_LIST       = ' '
         I_STRUCTURE_NAME                  =
         I_BACKGROUND_ID                   = ' '
         I_GRID_TITLE                      =
         I_GRID_SETTINGS                   =
         IS_LAYOUT                         =
           it_fieldcat                       = t_fieldcat
         IT_EXCLUDING                      =
         IT_SPECIAL_GROUPS                 =
          it_sort                           = t_sort
         IT_FILTER                         =
         IS_SEL_HIDE                       =
         I_DEFAULT                         = 'X'
         I_SAVE                            = ' '
         IS_VARIANT                        =
         IT_EVENTS                         =
         IT_EVENT_EXIT                     =
         IS_PRINT                          =
         IS_REPREP_ID                      =
         I_SCREEN_START_COLUMN             = 0
         I_SCREEN_START_LINE               = 0
         I_SCREEN_END_COLUMN               = 0
         I_SCREEN_END_LINE                 = 0
         I_HTML_HEIGHT_TOP                 = 0
         I_HTML_HEIGHT_END                 = 0
         IT_ALV_GRAPHICS                   =
         IT_HYPERLINK                      =
         IT_ADD_FIELDCAT                   =
         IT_EXCEPT_QINFO                   =
         IR_SALV_FULLSCREEN_ADAPTER        =
       IMPORTING
         E_EXIT_CAUSED_BY_CALLER           =
         ES_EXIT_CAUSED_BY_USER            =
          TABLES
            t_outtab                          = it_final
          EXCEPTIONS
            program_error                     = 1
            OTHERS                            = 2
        IF sy-subrc <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
        ENDIF.
    REWARD IF USEFULL

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