How to create a Service Request with Oracle SOA 11g

Hi,
I work with a company that is a Diamond level partner to Oracle. In one of our project with SOA 11.1.1.5 we are facing some random product issues.After much thought, we decided to contact oracle support and raise a service request and report the problem to them so that they can help us in the resolution for the same.
Can someone please let me know the process of creating a Oracle Service Request for the same. Thanks in advance.
Regards,
Sridhar.

Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
Cheers,
Vlad

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