How to Create a Workflow Criteria

Hi,
I am planing to create a workflow to assign some tickets to particular analyst.My requirement is more than one items in description should pass the criteria.
Ex:
Priority 3
Ungency : Low
Category : XYZ
Sender :[email protected]
All given examples are from the description and all should be pass the criteria then only incident should be assign to
particular analyst.
Thanks in advance.

Could you please check the workflow status: SCSM console -> Administration -> Workflows -> Status -> Name of your workflow.
Is the workflow triggered and ran in an issue/error? Is the workflow not started?
Also you can run a SQL query on the Servicemanager database (You have to modify the
'DOMAIN\WORKFLOW_ACCOUNT' before you run the SQL query):
select
job.TimeScheduled,
job.TimeStarted,
job.TimeFinished,
job.ErrorCode,
job.ErrorMessage,
convert(xml,job.Output),
job.Status,
Disp.DisplayName from JobStatusView Job
join DisplayStringView Disp
on job.TaskId = disp.LTStringId
where SubmittedBy = 'DOMAIN\WORKFLOW_ACCOUNT' and disp.LanguageCode = 'enu'
order by TimeScheduled desc
Andreas Baumgarten | H&D International Group

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