How to create a workflow for e-mail adrress entered in a particular record?

HI Experts,
I have to create a workflow in which a mail is triggered to the e-mail ID entered for the record type "Complaint".
Like, if there is a field called as "E-mail ID of customer" in the Complaint page layout and the user creates a complaint and a workflow is created for WNRS the mail should be triggered to the e-mail address which is mentioned in the field "E-mail ID of customer".
I have tried by using Relative user on record but there is no Option to select that kiind of a field.
If any one can help.
Thanks in anicipation.

You need to choose "Specific Email Address" and over there you can select the field from the Complaint.
Regards, Tim

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