How to create Custom User Role in HelpDesk?

Unfortunately, it is not possible to create a custom user role with custom permissions.  What you see is what you get!
When you say, 'access to the Spiceworks server', do you mean Remote Desktop?  Or accessing Spiceworks application from another computer?

Hi,
Could anyone help me to create my custom User Role or edit the existing Role in HelpDesk system? Please help me for this problem.
One more, How could my Helpdesk Admin/Tech user access to the Spiceworks's server. I mean, could he access through web browser or need to install it on client's PC?
Stay tune,
This topic first appeared in the Spiceworks Community

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