How to create Forwarding Agent?

Hi Gurus,
               Can anybody throw some light regarding Forwarding Agent,Personnel and contact persons.....
1.How to create them(In detail)?
2.How to mention them in CMR of sold to party?
3.Who are they?
Thanks in advance.
Points will be awarded for sure.
Venkat

Contact persons are natural persons whom you must contact at the customers for business processing (for example, purchasers) It is not necessary for you to be a customer employee, you could, for example, be an independent advisor.
You can create contact persons directly in the customer master record. You are then assigned to this customer. The contact persons can however be assigned to other customers.
Forwarding agent
A forwarding agent is an example of a business partner on the credit side, who is included in a sales process. If you commission a particular forwarding agent for deliveries to a specific customer, you can define the forwarding agent in the customer master record as the partner.
Possible partner functions on the credit side in the sales process are for example,interpreters, auditors.
Personnel
Employee responsible
Sales personnel
You can enter an employee from your firm as the person responsible:
In the customer master: if the employee is normally responsible for processing transactions with this customer
In the sales document: if the employee is responsible for processing the business transaction.
sales and distribution under Basic functions--> Partner Determination -
>Define and assign partner determination procedures.

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