How to create knowledge articles in CRM?

Dear All,
With the new 7.0 version being completely new to us, we have struggling with creating knowledge articles in the system. How to create a new knowledge article in the system?
Thanks in advance!
Leon

Hi Leon,
You have to made the following settings for knowledge articles in Customizing for Customer Relationship Management:
     Specified which groups appear in the authorization scope under: Master Data -> Knowledge Articles
     Defined surveys and their determination under: Master Data -> Knowledge Articles -> Questionnaires
      The settings you make for surveys in Customizing determine the surveys that appear in the Questionnaires assignment block for knowledge articles.
     Configured the Software Agent Framework (SAF) under Enterprise Intelligence
      These settings are required to make a connection to the TREX server, which allows for faster searches.
     Specified the categories to which the knowledge article can be assigned under: CRM Cross-Application Components -> Multilevel Categorization
Please find more details in the below link:
http://help.sap.com/saphelp_crm70/helpdata/EN/58/7c6e67f3834e338eab816bff7db5a6/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/EN/a7/2d70ccd04d4b8baa346e3a745c331a/frameset.htm
Hope this helps!
Regards,
Chethan

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