How to create Service Requests(SR's) from customer/user mails.

Looking for "how to enable the feature of creating Service Requests (SR's) in tele Service Module based on the information
in E-mail coming from Customers/users" in 11.5.10.2 E-Business Suite.
Any reference notes/pointers is appreciated.

I think you should have to setup email center..
Just go through the implementation guide...to get some idea about it..
Thanks

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How to Create Service request to notify the customer

Hi All,
Could u please tell me the which function module is used for Create Service request to (SAP-CRM) notify the customer

Hi Prajit,
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As far as i know from diff forum, when we submit an request order, internally system create service request for each approved item line.
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How to create automatic creation of BP from customer and vendor master data

Hi gurus,
can any one tell how to create automatic creation of BP from customer and vendor master data.
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HI,
Goto SPRO\ Cross application components \ Master data synchronization \ Synchronization control.
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How to create COGSuFF0Cwhen goods was returned from customer

Hi,
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Hi
T-CODE :MR21 ，It is used to change the standard price ，we are in the environment that make to order with nonvaluated sales order stock ，so donu2019t need do standard coting .
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for normal process , if billing was created ,then do results analysis and settlement of the calculated values ,COGS will be post in financial accounting
for returen prcoess :
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Rel 12 - How to create a new APPS connection from custom Java/Shell Script

Hi,
I am looking to write a custom JAVA code / Shell Script which needs to establish a connection to execute a PL/SQL API on Rel 12 db.
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How can I create Service Request ?

Hi,
I registered oracle account in order to create a service request. And the Customer User Administrator responsived 'Approved'.
But now I can't see 'Create SR' button. I'm just able to access SR List.
How can I access 'Create SR' button ? Help me !

Make sure that in your role (step 2) is checked "Can Create" for Service Request.

Unable to Create Service Request Template in CRM

Hello,
I need to create a service request template in crm web ui,
Following are the steps followed.
I have identified the transaction type as SRQT screen shot attached below
However when I click on on the work center link groups of the service pro role, I am not able to find the same for the service request template
As per the post below it says that you need to go navigation bar profile and add the SM-SUPPORT work center and the work center link group as SM-SRQT-CR
How to customize service request templates
The error appears when I try to add the logical link id,
Because of the above error I am not able to create service request template in sap crm, please advice which logical link ID, I need to use so that the service request template can be created in the system.
Kind Regards
Atul

Hi Atul,
1. Screen shot 1 is correct
2. Screen shot 2 - You are at end of all work centers in your custom role which you might have copied from standard or Z role. If you look in standard role SERVICEPRO, navigation bar profile SRV-PRO, work center - SRV-ORD, you will find service request template
In Cases work Center in standard SERVICEPRO role you can create service request template.
Try copying this to your custom role in your required work center. It should work.
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Niraj

GOS: create attachment sent by PI while creating Service Request Notificati

Hi Friends,
I am developing a custom FM which creates Service Request Notification(QMEL).
This FM will be called by PI with data using web services and gets back the results after execution of function module.
PI receives the attachments also from the other systems which should be sending to ECC to create the attachments also.
PI sends Filename, file type, file data text or binary which will be sent to FM to an internal table..
I am trying to use the internal table data to create attachments in the FM. I am stuck here.
Are there any thoughts how I should get data from PI to ECC to achieve the functionality??
I appreciate if anyone gives me an idea how to proceed?
Regards,
Satya Denduluri.

Hi,
did you try business object SOFM ( transaction SWO1 ) ? It offers a lot of methods around attachments, documents.
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GOS: create attachment sent by PI while creating Service Request

Hi Friends,
I am developing a custom FM which creates Service Request Notification(QMEL).
This FM will be called by PI with data using web services and gets back the results after execution of function module.
PI receives the attachments also from the other systems which should be sending to ECC to create the attachments also.
PI sends Filename, file type, file data text or binary which will be sent to FM to an internal table..
I am trying to use the internal table data to create attachments in the FM. I am stuck here.
Are there any thoughts how I should get data from PI to ECC to achieve the functionality??
I appreciate if anyone gives me an idea how to proceed?
Regards,
Satya Denduluri.
GOS: create attachment sent by PI while creating Service Request

Hi,
did you try business object SOFM ( transaction SWO1 ) ? It offers a lot of methods around attachments, documents.
Regards
Dirk

Documentation On Create Service request API

Hi, i have to create a service request thru the API........Can anybody suggest me the documentation for that.
thanks
kalyan

You can get some documentation on the create service request api from metalink. The note # is 215093.1. This gives you some real life example on how to update a service request. Hope this is helpful

Create Service Request with Category Level4

Hi,
I am trying to create service request from Legacy system by calling SSC_SR_CREATE.
I am not sure on how to fill in the category level 4 data in IT_SERVICE_OS.
I have tried passing following fields in this structure.
SUBJECT_PROFILE
ASP_ID
CAT_ID
KATALOG_TYPE
Service request gets created successfully however on UI I cannot see category data filled at all.
Plz Help!!!

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

How to create transport request in object transport

How to create transport request in object transport from server to server
thanks in advance
arya

hi,
when ever u r creating any object in devlopment and saving it will ask for request.create request and release in se09.
put mail to basis people to transport ,thy will transport using STMS transaction.

How to create value request for screen field text box tt1

How to create value request for screen field text box tt1
i have a text box name tt1,
i want f4 help for that .
remember i am asking for screen i.e done from screen layout not selectio-screen.
Thank you,
Regards,
Jagrut Bharatkumar Shukla,

Hi,
Create one Search Help in the SE11 for the particular Field that u want to display. In the Screen(Transaction SE51),For that Text Box in the Attributes,in Dict Tab ->Search Help Field give that Search Help Name.
For Eg,
If u want Purchase Order Numbers in that F4 Help.Create one Search Help by giving Table Name as EKKO & Search Help Parameter as EBELN with Lpos & Rpos as 0 & 1.Save & Activate it.
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Regards,
Padmam.

How to create change request

HI,
how to create change request for a program and how to compare versions ? how to release the task ? where we create change request ? how to transport it ? who will transport ?
In real time who creates change request ? developer or Team leader or Basis mainly in supporting project ?

The Change Request is that request when you do changes or create a program or configuration in the system. The system will automatically popu with the change request pop box , when you can give request name as defined by the system or can give your own request name with heading of what changes you have made while customization. The system will generate a request number and you save it. (e.g.:- SEDE-2785467) SEDE- means the Clients System name then followed by the system generated request number.
Now when you want to release the request you have to use the T-code SE10 where you can see the requests under the heading modifiable or released. Go to the modifiable option. Each request will have again an internal request number. First you have to release the internal request and then release the external request number. This will in turn released by the basis guys thru the T-code SM64 in a group when all the requests are pooled from different users.
The task is nothing but the what task you have performed while customizing the client system and the heading name which have given it for that task and generated a request for that task.
regarding your last question, change request is usually created by the developers or team leader. But the transporting is mostly done by basis.
regards
vivek
please reward points if this helps

Using emails to create service requests in Service Manager 2012 R2

I have a portal form created and am able to direct the flow of service requests to the proper service request fulfillment view. I cannot see an obvious way to take in emails and create service requests, they always create incident requests. Any thoughts?

Service requests are meant to be a well defined process which is hard to achive with an email (because the sender can write anything). With that being said the
3.0 RTM exchange connector should be able to create service requests. From the documentation:
Service Manager. Exchange Connector 3.0 contains bug fixes and the initial set of features, which includes the following capabilities:
Create incidents and service requests from email.
http://codebeaver.blogspot.dk/

How to create Service Requests(SR's) from customer/user mails.

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