How to create SR Queue and Custom User Role for technician only see which SR assigned Him/Her and Resolve

Hi
I have created workitem SR advance and Criteria with ID [Assigned To ME] and created user role in Advance operators.
But in technician Console showing which SR he/she created not service desk assigned to him/her.
Please suggest...
Regards
Sheetla Maurya

I have find out Solution .......Create Queue with Service Request Advance and we not need to create any criteria option, After that create custom User role on Advance
operators with View "Assigned To ME"
Regards
Sheetla Maurya

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https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/59e837d3-0201-0010-c096-dc1869733413
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hi,
check the below links for userexits
http://help.sap.com/saphelp_46c/helpdata/en/64/72369adc56d11195100060b03c6b76/frameset.htm
FAQ's
http://http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.ficoexpertonline.com/downloads/User%20ExitsWPedit.doc
http://www.easymarketplace.de/userexit.php
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
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http://www.sap-img.com/abap.htm
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http://sap.ittoolbox.com/groups/technical-functional/sap-r3-dev/diff-between-cmod-and-smod-236107
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http://www.sap-img.com/abap/field-exits-smod-cmod-questions-and-answers.htm
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passing selet-option variable to subrouine...
Finding the user-exits of a SAP transaction code
Finding the user-exits of a SAP transaction code
Enter the transaction code in which you are looking for the user-exit
and it will list you the list of user-exits in the transaction code.
Also a drill down is possible which will help you to branch to SMOD.
Written by : SAP Basis, ABAP Programming and Other IMG Stuff
             http://www.sap-img.com/*
report zuserexit no standard page heading.
tables : tstc, tadir, modsapt, modact, trdir, tfdir, enlfdir.
         tables : tstct.
data : jtab like tadir occurs 0 with header line.
data : field1(30).
data : v_devclass like tadir-devclass.
parameters : p_tcode like tstc-tcode obligatory.
select single * from tstc where tcode eq p_tcode.
if sy-subrc eq 0.
   select single * from tadir where pgmid = 'R3TR'
                    and object = 'PROG'
                    and obj_name = tstc-pgmna.
   move : tadir-devclass to v_devclass.
      if sy-subrc ne 0.
         select single * from trdir where name = tstc-pgmna.
         if trdir-subc eq 'F'.
            select single * from tfdir where pname = tstc-pgmna.
            select single * from enlfdir where funcname =
            tfdir-funcname.
            select single * from tadir where pgmid = 'R3TR'
                               and object = 'FUGR'
                               and obj_name eq enlfdir-area.
            move : tadir-devclass to v_devclass.
          endif.
       endif.
       select * from tadir into table jtab
                     where pgmid = 'R3TR'
                       and object = 'SMOD'
                       and devclass = v_devclass.
        select single * from tstct where sprsl eq sy-langu and
                                         tcode eq p_tcode.
        format color col_positive intensified off.
        write:/(19) 'Transaction Code - ',
             20(20) p_tcode,
             45(50) tstct-ttext.
                    skip.
        if not jtab[] is initial.
           write:/(95) sy-uline.
           format color col_heading intensified on.
           write:/1 sy-vline,
                  2 'Exit Name',
                 21 sy-vline ,
                 22 'Description',
                 95 sy-vline.
           write:/(95) sy-uline.
           loop at jtab.
              select single * from modsapt
                     where sprsl = sy-langu and
                            name = jtab-obj_name.
                   format color col_normal intensified off.
                   write:/1 sy-vline,
                          2 jtab-obj_name hotspot on,
                         21 sy-vline ,
                         22 modsapt-modtext,
                         95 sy-vline.
           endloop.
           write:/(95) sy-uline.
           describe table jtab.
           skip.
           format color col_total intensified on.
           write:/ 'No of Exits:' , sy-tfill.
        else.
           format color col_negative intensified on.
           write:/(95) 'No User Exit exists'.
        endif.
      else.
          format color col_negative intensified on.
          write:/(95) 'Transaction Code Does Not Exist'.
      endif.
at line-selection.
   get cursor field field1.
   check field1(4) eq 'JTAB'.
   set parameter id 'MON' field sy-lisel+1(10).
   call transaction 'SMOD' and skip first   screen.
*---End of Program
if u want to find the function exit
then check the below code
REPORT ZV_FIND_EXIT NO STANDARD PAGE HEADING.
TABLES : TSTC, TADIR, MODSAPT, MODACT, TRDIR, TFDIR, ENLFDIR.
TABLES : TSTCT.
DATA : JTAB LIKE TADIR OCCURS 0 WITH HEADER LINE.
DATA : FIELD1(30).
DATA : V_DEVCLASS LIKE TADIR-DEVCLASS.
PARAMETERS : P_TCODE LIKE TSTC-TCODE OBLIGATORY.
SELECT SINGLE * FROM TSTC WHERE TCODE EQ P_TCODE.
IF SY-SUBRC EQ 0.
SELECT SINGLE * FROM TADIR WHERE PGMID = 'R3TR'
AND OBJECT = 'PROG'
AND OBJ_NAME = TSTC-PGMNA.
MOVE : TADIR-DEVCLASS TO V_DEVCLASS.
IF SY-SUBRC NE 0.
SELECT SINGLE * FROM TRDIR WHERE NAME = TSTC-PGMNA.
IF TRDIR-SUBC EQ 'F'.
SELECT SINGLE * FROM TFDIR WHERE PNAME = TSTC-PGMNA.
SELECT SINGLE * FROM ENLFDIR WHERE FUNCNAME =
TFDIR-FUNCNAME.
SELECT SINGLE * FROM TADIR WHERE PGMID = 'R3TR'
AND OBJECT = 'FUGR'
AND OBJ_NAME EQ ENLFDIR-AREA.
MOVE : TADIR-DEVCLASS TO V_DEVCLASS.
ENDIF.
ENDIF.
SELECT * FROM TADIR INTO TABLE JTAB
WHERE PGMID = 'R3TR'
AND OBJECT = 'SMOD'
AND DEVCLASS = V_DEVCLASS.
SELECT SINGLE * FROM TSTCT WHERE SPRSL EQ SY-LANGU AND
TCODE EQ P_TCODE.
FORMAT COLOR COL_POSITIVE INTENSIFIED OFF.
WRITE:/(19) 'Transaction Code - ',
20(20) P_TCODE,
45(50) TSTCT-TTEXT.
SKIP.
IF NOT JTAB[] IS INITIAL.
WRITE:/(95) SY-ULINE.
FORMAT COLOR COL_HEADING INTENSIFIED ON.
WRITE:/1 SY-VLINE,
2 'Exit Name',
21 SY-VLINE ,
22 'Description',
95 SY-VLINE.
WRITE:/(95) SY-ULINE.
LOOP AT JTAB.
SELECT SINGLE * FROM MODSAPT
WHERE SPRSL = SY-LANGU AND
NAME = JTAB-OBJ_NAME.
FORMAT COLOR COL_NORMAL INTENSIFIED OFF.
WRITE:/1 SY-VLINE,
2 JTAB-OBJ_NAME HOTSPOT ON,
21 SY-VLINE ,
22 MODSAPT-MODTEXT,
95 SY-VLINE.
ENDLOOP.
WRITE:/(95) SY-ULINE.
DESCRIBE TABLE JTAB.
SKIP.
FORMAT COLOR COL_TOTAL INTENSIFIED ON.
WRITE:/ 'No of Exits:' , SY-TFILL.
ELSE.
FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
WRITE:/(95) 'No User Exit exists'.
ENDIF.
ELSE.
FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
WRITE:/(95) 'Transaction Code Does Not Exist'.
ENDIF.
AT LINE-SELECTION.
GET CURSOR FIELD FIELD1.
CHECK FIELD1(4) EQ 'JTAB'.
SET PARAMETER ID 'MON' FIELD SY-LISEL+1(10).
CALL TRANSACTION 'SMOD' AND SKIP FIRST SCREEN.
or
1. in se11, goto table MODSAP
View table contents
2. in Type field, enter 'E' (for function exit)
3. For that tcode, u should know the program name.
eg. SAPLLMOB
4. then type SAPLLMOB and execute
or
REPORT z34331_user_exit .
TABLES : tstc, "SAP Transaction Codes
tadir, "Directory of Repository Objects
modsapt, "SAP Enhancements - Short Texts
modact, "Modifications
trdir, "System table TRDIR
tfdir, "Function Module
enlfdir, "Additional Attributes for Function Modules
tstct. "Transaction Code Texts
DATA : jtab LIKE tadir OCCURS 0 WITH HEADER LINE.
DATA : field1(30).
DATA : v_devclass LIKE tadir-devclass.
SELECTION-SCREEN BEGIN OF BLOCK a01 WITH FRAME TITLE text-001.
SELECTION-SCREEN SKIP.
PARAMETERS : p_tcode LIKE tstc-tcode OBLIGATORY.
SELECTION-SCREEN SKIP.
SELECTION-SCREEN END OF BLOCK a01.
START-OF-SELECTION.
Validate Transaction Code
SELECT SINGLE * FROM tstc
WHERE tcode EQ p_tcode.
Find Repository Objects for transaction code
IF sy-subrc EQ 0.
SELECT SINGLE * FROM tadir
WHERE pgmid = 'R3TR'
AND object = 'PROG'
AND obj_name = tstc-pgmna.
MOVE : tadir-devclass TO v_devclass.
IF sy-subrc NE 0.
SELECT SINGLE * FROM trdir
WHERE name = tstc-pgmna.
IF trdir-subc EQ 'F'.
SELECT SINGLE * FROM tfdir
WHERE pname = tstc-pgmna.
SELECT SINGLE * FROM enlfdir
WHERE funcname = tfdir-funcname.
SELECT SINGLE * FROM tadir
WHERE pgmid = 'R3TR'
AND object = 'FUGR'
AND obj_name = enlfdir-area.
MOVE : tadir-devclass TO v_devclass.
ENDIF.
ENDIF.
Find SAP Modifactions
SELECT * FROM tadir
INTO TABLE jtab
WHERE pgmid = 'R3TR'
AND object = 'SMOD'
AND devclass = v_devclass.
SELECT SINGLE * FROM tstct
WHERE sprsl EQ sy-langu
AND tcode EQ p_tcode.
FORMAT COLOR COL_POSITIVE INTENSIFIED OFF.
WRITE:/(19) 'Transaction Code - ',
20(20) p_tcode,
45(50) tstct-ttext.
SKIP.
IF NOT jtab[] IS INITIAL.
WRITE:/(95) sy-uline.
FORMAT COLOR COL_HEADING INTENSIFIED ON.
WRITE:/1 sy-vline,
2 'Exit Name',
21 sy-vline ,
22 'Description',
95 sy-vline.
WRITE:/(95) sy-uline.
LOOP AT jtab.
SELECT SINGLE * FROM modsapt
WHERE sprsl = sy-langu AND
name = jtab-obj_name.
FORMAT COLOR COL_NORMAL INTENSIFIED OFF.
WRITE:/1 sy-vline,
2 jtab-obj_name HOTSPOT ON,
21 sy-vline ,
22 modsapt-modtext,
95 sy-vline.
ENDLOOP.
WRITE:/(95) sy-uline.
DESCRIBE TABLE jtab.
SKIP.
FORMAT COLOR COL_TOTAL INTENSIFIED ON.
WRITE:/ 'No of Exits:' , sy-tfill.
ELSE.
FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
WRITE:/(95) 'No User Exit exists'.
ENDIF.
ELSE.
FORMAT COLOR COL_NEGATIVE INTENSIFIED ON.
WRITE:/(95) 'Transaction Code Does Not Exist'.
ENDIF.
Take the user to SMOD for the Exit that was selected.
AT LINE-SELECTION.
GET CURSOR FIELD field1.
CHECK field1(4) EQ 'JTAB'.
SET PARAMETER ID 'MON' FIELD sy-lisel+1(10).
CALL TRANSACTION 'SMOD' AND SKIP FIRST SCREEN.
Regards,
Naveen

How to create DB partitioning in active data tables for ods?

hi all,
Can anyone let me know how to create DB partitioning in active data tables for ods. if any docs pls share with me at my email id : [email protected]
regds
haritha

Haritha,
The following steps will briefly explain you to improve the performance in terms of DB partitioning as well as loading. Please find the same,
transaction RSCUSTA2,
oss note 120253 565725 670208
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hope this helps.
565725
Symptom
This note contains recommendations for improving the load performance of ODS objects in Business Information Warehouse Release 3.0B and 3.1 Content.
Other terms
Business Information Warehouse, ODS object, BW, RSCUSTA2, RSADMINA
Solution
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The creation of SIDs is time-consuming and may be avoided in the following cases:
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b) If you are using line items (for example, document number, time stamp and so on) as characteristics in the ODS object, you should mark these as 'Attribute only' in the characteristics maintenance.
SIDs are created at the same time if parallel activation is activated (see above).They are then created using the same number of parallel processes as those set for the activation. However:if you specify a server group or a special server in the Customizing, these specifications only apply to activation and not the creation of SIDs.The creation of SIDs runs on the application server on which the batch job is also running.
1. DB partitioning on the table for active data (technical name:
The process of deleting data from the ODS object may be accelerated by partitioning on the database level.Select the characteristic after which you want deletion to occur as a partitioning criterion.For more details on partitioning database tables, see the database documentation (DBMS CD).Partitioning is supported with the following databases:Oracle, DB2/390, Informix.
1. Indexing
Selection criteria should be used for queries on ODS objects.The existing primary index is used if the key fields are specified.As a result, the characteristic that is accessed more frequently should be left justified.If the key fields are only partially specified in the selection criteria (recognizable in the SQL trace), the query runtime may be optimized by creating additional indexes.You can create these secondary indexes in the ODS object maintenance.
1. Loading unique data records
If you only load unique data records (that is, data records with a one-time key combination) into the ODS object, the load performance will improve if you set the 'Unique data record' indicator in the ODS object maintenance.
Hope this helps..
****Assign Points****
Thanks,
Gattu

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How to create SR Queue and Custom User Role for technician only see which SR assigned Him/Her and Resolve

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