How to Create Support Message with no SolMan User

Question

Hi all,
I would like to test if it is possible to create a support message from ECC system, if the same user do not have a SolMan user.
Now, in few other threads, like
Creation of support message in SolMan without having user id in SolMan
Re: Do End User Require Login in Solman to raise Support Messages !!
show to the user there support message list
e.t.c.
it is clearly stated: it is possible.
I have done the next steps:
In ECC:
- created a test user
- assighned him a "sap_all" profile (and "Z_SAP_SV_FDB_NOTIF_BC_CREATE" role) + user comparasion
- assighned him a "Z_SAP_S_RFCACL" role + user comparasion
In Solman:
- No user created
- In TX DNO_CUST04 the Field Name "NO_USER_CHECK" is maintained with the value "X".
- In tx BP business partner is created as a general BP, with valid external SYS ID no (other users with both ECC and SM user are OK), and changed to "employee" with ECC username defined.
Now, the problem is when I try to create a support message as a test user in ECC, I get an error:
"Error in Local Message System: No authorization to logon as trusted system (Trust Message was Not Created"
All I could find is the tread:
solution maanger issue
and this one is basicly different:
the mentioned user has both ECC and SM user.
And one of the answers was the user must have S_RFCACL roles in BOTH ECC ans SM systems...
In ST22 (in solman) I get error description:
" An RFC call (Remote Function Call) was sent with the invalid user ID
  "TEST_T01230 "
. Or the calling system is not registered as trusted system in the
target system."
Now, the calling system IS regged as a trusted sys (as I mantioned - other users with both ECC and SM users can send supp. msgs)
So -  the only answer is "invalid user ID".
The short message is
" No authorization to logon as trusted system (Trusted RC=0)"
and  the trusted return codes ( 0 ) have the following meaning:   Invalid logon data (user ID and client) for the trusting system.
So. how can I perform trusted Logon with no user in SM?
Thank you in advance,
cheers
Nenad

Answer 1

Hi again,
thank you for your help.
At first I thought you meant *_back dest. directly in SM, and now I see you ment to use SMSY to go to ECC sys, and maintain the RFC conns on ECC diredtly from SMSY, "clean-up RFC Destinations". Yes, can do
So:
The problem is solved.
I deleted the *_back user from ECC to SM, and re-generated the connection with default system pre-defined user SMB_T01. (it is interesting that SU01 reports - user SMB_T01 does not exist)
I even deleted a SRFCACL role from the test user in ECC, and the user was still able to create the support message (certanly he was, as he uses a *:back rfc with SMB_T01to log on to SM)
So, resume:
To be able to create / send a support message from another system, with no user in SolMan, it is needed:
- a user in other system with roles needed for everyday work, +  "Z_SAP_SV_FDB_NOTIF_BC_CREATE" role;
- a not trusted SM_<SID>CLNT<CLNT_NB>_BACK rfc connection from satelite system to SolMan, with defined logon user (with apropriate authorisations) - generated by the system.
-  the BCOS_CUST table in ECC system should be onfigured like: OSS_MSG W SM_<SID>CLNT<CLNT_NB>_BACK CUST 620 1.0
- a Business Partner for user in SM with identification number for system from where the massege will be sent from. (the user can send the note with out this condition, but the "created by" field in message will be empty in that case)
Once again thank you,
cheers,
Nenad
Case closed.
Edited by: Nenad nikolic on Mar 23, 2010 10:54 AM
Edited by: Nenad nikolic on Mar 23, 2010 10:57 AM