How to create/track a pallet exchange program

Question

I would like to know the best/easiest way to track a pallet exchange program in SAP.
Right now, what we are doing is:
1. we created a material for pallets
2. when we ship pallets, we bill the customer
3. if they send them back, we issue a return order/return delivery/credit memo
#3 is a bit cumbersome, so I was wondering if there is a better way.
Anyone have a solution?

Answer 1

Hello Nino,
There are two options to deal with this scenario.
Option 1 : If customer sends pallets back in very rare case (some times) only
In this case,
Consider pallet as your sales material and deal it as normal as other sales material
1. Create Sales Order and include pallet material with other normal material.
2. Create Delivery for pallet material with other normal material
3. Do PGI
4. Create billing document and charge customer for pallet as regular item.
now when customer returns pallet, consider that return as sales return and process it with cusomer return order and credit the customer account.
Option 2 : If customer sends pallets back mostly, but fails some time.
In this case, you work with SAP standard RTP material functionality in Sales, details are given in below link.
http://help.sap.com/saphelp_46c/helpdata/en/dd/560051545a11d1a7020000e829fd11/frameset.htm
Hope this helps.
Arif Mansuri
Reward if answer is helpful.