How to deactivate a serial number of Acrobat on a damaged PC?

Hi, after a harddrive crash I cannot boot my old PC anymore. How can I deactivate the serial number of Acrobat in order to re-install it on a new PC? Is there any customer service email adress of Adobe for such a request?

Hi also_an_acrobat_user,
You need to contact Support (http://helpx.adobe.com/contact.html ) or can email : [email protected] or Call your respective country from the list mentioned on : http://www.adobe.com/uk/elicensing/licensemanagement/alm/contact.html
You can also reach our chat support at http://adobe.ly/yxj0t6

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How to deactivate the serial number for photoshop elements that is not installed or available?

I have a version of Photoshop elements that has been uninstalled and is no longer available to reinstall. When I uninstalled from an old computer, I failed to deactivate the serial number. How can I do that without reinstalling?
Thanks
keithz

Wow, I tried the "chat" option and waited for 30 minutes....no one ever helped.....so I called a customer service number for the creative club option and they promised to put me though to someone who could deactivate my product.....waited another 30 minutes on hold. So then I called the sales department and wow, just as I thought......someone took my call right away. (Please note that the computer that the software I am trying to deactivate has been reformatted and I am unable to deactivate in that manner). I asked the poor sales rep, why on earth would I spend hundreds of dollars for new software when the only people who you can get to help you are the sales people. I think I will stick with free open source applications........this is so not worth it......

How do obtain my serial number for Acrobat XI Professional

Hello Jeff,
I have purchased a Student and Teacher Edition of Adobe Acrobat XI Pro
So I have serial number retrieval card.
I have been through the retrieval process, lodged the eligibility requirements and have an Adobe identity.
I now understand that I can download XIPro and use it while I wait for the processing of my information and receipt of permanent approval.
My computer has Windows 8.
I am ready to down load but nothing happens when I click on Acrobat XI Pro download.
Hope you can help Paul

Branching this to a separate discussion.
Moving this discussion to the Acrobat Installation & Update issues forum.
Paulb83666795 for information on how to retrieve your serial number please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. I am sorry but I am not familiar with a home use program. If you have questions regarding how to redeem your serial number then I would recommend reviewing Education FAQ.

How to deactivate the serial number of computer who totally crashed?

Hi,
I have purchased the Adobe Design Premium CS5. My computer totally crashed and I had to reinstall the program(s) on another computer.
I redownloaded the program via my Adobe account on the website, but every time I start a Adobe program I get a pop-up message saying my activation limit is reached. I cannot deactivate on the other computer since he is not usable anymore.
Can you please help me? I would like to use my serial number only for the "new" computer now.
Many thanks.

If you have reached your activation limit then please contact our support team. They can increase the activation count to allow you to install on the new computer. You can also contact our support team via chat at http://adobe.ly/yxj0t6.

How do I deactivate my serial number on Photoshop Elements 8

Please tell me how I deactivate my serial number on Photoshop Elements 8? I went to uninstall the program from Windows Control Panel, and the wizard prompted me to "deactivate my serial number" by selecting it from the Help menu. However, after I exited the uninstaller and opened up PE8 there appears to be no selection for "deactivating" from the help menu.

First of all, just to be sure . . . are you trying to deactivate via PSE8 Editor or PSE8 Organizer? Make sure that you are going to the Help menu in Editor because Organizer will not offer the deactivation option.
If you are not seeing the deactivation option in the Help menu in Editor there may be some corruption in the activation information stored on your computer. Your best bet would be to initiate a chat with Adobe: Contact Customer Care

I'm trying to load a student version of Acrobat XI Pro but not sure how to get the serial number to validate I'm a student

I'm trying to load a student version of Acrobat XI Pro but not sure how to get the serial number to validate I'm a student

Hi ,
Could you please tell me form where did you purchase the Student version of Acrobat ?Is it through Adobe or some outside vendor ?
Is it the first time you are trying to access it ?
If yes ,then you must have received your serial number along with your product .
If not ,then how how did you manage to get your serial number and access Acrobat before ?
Regards
Sukrit Dhingra

How do I deactivate a serial number on old computers (that don't work) in order to use the serial number on the new computer?

How do I deactivate a serial number on old computers (that don't work) in order to use the serial number on the new computer?

Hi Amy,
Please take a look at this document, for information about deactivating/reactivating an Adobe product: Activation & Deactivation Help - Adobe.
If you have additional questions, please let us know!
Best,
Sara

How do I deactivate the serial number for Elements 8?

How do you deactivate a serial number from Elements 8? Tried 'help' while in Elements 8, as instructed, and it just sends me to the website for Elements 12.

Open the Editor and click the menu bar:
Help >> Deactivate

I just recovered my serial number for Acrobat 8 from a chat session with Adobe. How do I download Acrobat? Version 8? Version XI?

I just recovered my serial number for Acrobat 8 from a chat session with Adobe. How do I download Acrobat? Version 8? Version XI?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Locate serial number for Acrobat 9, upgrade to Acrobat 11.

How can I find the serial number for Acrobat 9 on my old Dell laptop, so that I can then use the serial number to upgrade to Acrobat 11 on my new Surface Pro2? Do I have to deactivate the old software? The laptop will no longer be in use after I can get the serial number from it, and then I can delete Acrobat 9.

Hi CVI_Mike,
You won't be able to retrieve the serial number from the Acrobat which is already installed on your machine.
I would request you to go through the below link and check.
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
You don't have to deactivate the old software in order to install Acrobat 11 on the new machine.
Regards,
Anand

Acrobat XI Pro Upgrade Issue Recognizing Serial Number for Acrobat X Pro

I purchased Acrobat XI pro upgrade yesterday, was able to install, deactivate Acrobat X pro. Now however, it is rejecting the serial number for Acrobat X pro and I can't use the program. Please help!!

Hi Stajascha1,
We are sorry for the inconvenience.
Can you please provide the exact message on the screen while you are trying to enter the serial number.
If that is possible can you attach the screen shot of the error message. Make sure the serial number is not visible in screen shot.

IB:How to update a serial Number which has Inventory Material Transactions?

Dear friends
first of all thanks for your time and valuable solutions
Install base: How to update a serial Number which has Inventory Material Transactions
problem description:
Install base > quick search
Here is Installbase record, when I query from quick search
Rec#     Item          Item Instance           Serial Number          Status
1     300-7000-01      3000000           1000XXX-0538JQ0003 Return for Adv Exchange
2     300-7000-01     8000000               1000XXX-0538JQ0003-     Return for Adv Exchange
3     300-7000-01     5000000               1000XXX-0538JQ0003-A     Return for Adv Exchange
looking above data, first and third records are the legitimate serial numbers(correct according to the client specs), second record is not legitimate since it has a dash as suffix, we found there are many illegitimate serial Numbers exists, needs to be updated with the right serial Numbers which I analyzed in excel after pulling data from mtl_material_transactions , oe_order_lines_all , mtl_serial_numbers , mtl_system_items_b
basically these are all RMAs
I need to update the second record as 1094SUZ-0538JQ0003-B as per the guidelines, while updating I need to keep all the existing contracts, Warranty, what ever material transations it has, need to be same.
we have a package updating the serial numbers using IB API (csi_Item_Instance_Pub.update_item_instance) but it is updating only the records which has no serial numbers present for that instance, if there is a serial number already exists it is not working.
user define error msg "Serial Number 1094SUZ-0538JQ0003- has Inventory Material Transactions. This serial number cannot be used to update an existing Item Instance", but I need to update this anyway!! or am I missing something here, please advice me
below post looks like similar issue, talks about hard update, I have no clue, by doing that the updated serial number will have same transations, contracts, dates....attached to it like the previous serial number
IB UPDATE_ITEM_INSTANCE ERROR - doesn't allow ACTIVE_START_DATE to change
would be great If you guys help me out, really appreciated!!
unfortunately I couldn't find any solutoin in metalink for the existing serial number update
code for updating the serial number using IB API
          x_msg_count := 0;
x_msg_data := '';
p_instance_rec.instance_id := rec.child_instance_id;
p_instance_rec.serial_number := rec.child_serial_number;
p_instance_rec.object_version_number := rec.child_object_number;
p_txn_rec.transaction_id := Fnd_Api.g_miss_num;
p_txn_rec.transaction_date := SYSDATE;
p_txn_rec.source_transaction_date := SYSDATE;
p_txn_rec.transaction_type_id := 1;
csi_Item_Instance_Pub.update_item_instance
p_api_version => 1.0,
p_commit => Fnd_Api.g_false,
p_init_msg_list => Fnd_Api.g_false,
p_validation_level => 1,
p_instance_rec => p_instance_rec,
p_ext_attrib_values_tbl => p_ext_attrib_values_tbl,
p_party_tbl => p_party_tbl,
p_account_tbl => p_account_tbl,
p_pricing_attrib_tbl => p_pricing_attrib_tbl,
p_org_assignments_tbl => p_org_assignments_tbl,
p_asset_assignment_tbl => p_asset_assignment_tbl,
p_txn_rec => p_txn_rec,
x_instance_id_lst => x_instance_id_lst,
x_return_status => x_return_status,
x_msg_count => x_msg_count,
x_msg_data => x_msg_data
Thanks
Suri

Suri
Used this. May not be perfect but should get you there. Only if the table is registered (all the seeded tables should be registered) this will work.
select distinct a.table_name,b.column_name from fnd_tables a, fnd_columns b
where a.table_id=b.table_id
and upper(b.column_name) like '%SERIAL%'
Also this is very old one but if you need history for this change add the history insert logic as well..
DECLARE
l_return_err VARCHAR2 (80);
PROCEDURE debug (p_message IN VARCHAR2)
IS
BEGIN
dbms_output.put_line (SUBSTR (p_message, 1, 255));
END debug;
BEGIN
debug('======================================================================');
debug('Switching from serial number XDT07406. to XDT07406 ');
debug('======================================================================');
UPDATE fa_additions_b
SET serial_number = 'XDT07406'
WHERE serial_number = 'XDT07406.';
debug('No of rows in fa_additions_b updated :'||sql%rowcount);
UPDATE fa_mass_additions
SET serial_number = 'XDT07406'
WHERE serial_number = 'XDT07406.';
debug('No of rows in fa_mass_additions updated :'||sql%rowcount);
UPDATE rcv_serial_transactions
SET serial_num = 'XDT07406'
WHERE serial_num = 'XDT07406.';
debug('No of rows in rcv_serial_transactions updated :'||sql%rowcount);
UPDATE mtl_serial_numbers
SET serial_number = 'XDT07406'
WHERE serial_number = 'XDT07406.';
debug('No of rows in mtl_serial_numbers updated :'||sql%rowcount);
UPDATE mtl_unit_transactions
SET serial_number = 'XDT07406'
WHERE serial_number = 'XDT07406.';
debug('No of rows in mtl_unit_transactions updated :'||sql%rowcount);
UPDATE csi_item_instances_h
SET new_serial_number = 'XDT07406'
WHERE new_serial_number = 'XDT07406.';
debug('No of rows in csi_item_instances_h updated :'||sql%rowcount);
UPDATE csi_t_txn_line_details
SET serial_number = 'XDT07406'
WHERE serial_number = 'XDT07406.';
debug('No of rows in csi_t_txn_line_details updated :'||sql%rowcount);
UPDATE csi_item_instances
SET serial_number = 'XDT07406'
WHERE serial_number = 'XDT07406.';
debug('No of rows in csi_item_instances updated :'||sql%rowcount);
UPDATE wsh_delivery_details
SET serial_number = 'XDT07406'
WHERE serial_number = 'XDT07406.';
debug('No of rows in wsh_delivery_details updated :'||sql%rowcount);
debug('======================================================================');
debug('Switching from serial number jct20591 to JCT20591 ');
debug('======================================================================');
UPDATE fa_additions_b
SET serial_number = 'JCT20591'
WHERE serial_number = 'jct20591';
debug('No of rows in fa_additions_b updated :'||sql%rowcount);
UPDATE fa_mass_additions
SET serial_number = 'JCT20591'
WHERE serial_number = 'jct20591';
debug('No of rows in fa_mass_additions updated :'||sql%rowcount);
UPDATE rcv_serial_transactions
SET serial_num = 'JCT20591'
WHERE serial_num = 'jct20591';
debug('No of rows in rcv_serial_transactions updated :'||sql%rowcount);
UPDATE mtl_serial_numbers
SET serial_number = 'JCT20591'
WHERE serial_number = 'jct20591';
debug('No of rows in mtl_serial_numbers updated :'||sql%rowcount);
UPDATE mtl_unit_transactions
SET serial_number = 'JCT20591'
WHERE serial_number = 'jct20591';
debug('No of rows in mtl_unit_transactions updated :'||sql%rowcount);
UPDATE csi_item_instances_h
SET new_serial_number = 'JCT20591'
WHERE new_serial_number = 'jct20591';
debug('No of rows in csi_item_instances_h updated :'||sql%rowcount);
UPDATE csi_t_txn_line_details
SET serial_number = 'JCT20591'
WHERE serial_number = 'jct20591';
debug('No of rows in csi_t_txn_line_details updated :'||sql%rowcount);
UPDATE csi_item_instances
SET serial_number = 'JCT20591'
WHERE serial_number = 'jct20591';
debug('No of rows in csi_item_instances updated :'||sql%rowcount);
COMMIT;
EXCEPTION
WHEN OTHERS
THEN
l_return_err :='Updating in one of the script has this error:'|| substrb(sqlerrm, 1, 55);
debug('Value of l_return_err='||l_return_err);
END;
Thanks
Nagamohan

Serial code invalid for downloading 9.0 on one computer, and can't find serial number of acrobat xi on other computer?

serial code invalid for downloading 9.0 on one computer, and can't find serial number of acrobat xi on other computer?

Lost information
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
-http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

How to find ThinkPad serial number if label is worn?

QuestionI'm having some trouble with my T500 ThinkPad and want to contact service, but am not sure how I can find out the machine type and serial number to provide to support when I call because the sticker on the bottom of the laptop is faded so I don't know what the S/N is. I do have one number though: [serial removed] was what I copied down from it before it became faded. I dont know what to do now, so if you have any ideas, that'd be great.
Answer
Generally the label with type and serial information is found on the bottom of laptops and tablets and on the rear of desktop systems and on the back or along the edge of displays. As noted by the question asked above, in some cases, the label may become worn. To reduce / avoid this, the type / serial label was relocated to the battery compartment on some systems with removable batteries, along with the Win 7 COA. As Win 8 does not have a COA lable, and print technologies for labels have improved, most current systems have the label on the bottom.
Some tablets may have the type and serial information label on the inside of memory door / SD card slot covers as was the case with the ThinkPad tablet type 1838/1839.
Here is a link to an article on the support site with examples of label locations for different model Lenovo systems. If the system will not power up at all, finding the physical label is the best course of action when contacting service.
If the label is missing and the system will power up, there are several ways to easily find this information as it is written into the BIOS on the system board.
1) Command Prompt
Run an elevated command prompt, Enter the command "wmic bios get serialnumber" (without the quotations).
2) BIOS
Boot to BIOS (press F1 on startup) and the model type and serial number will be listed.
3) Diagnostics - Lenovo Solution Center (LSC) or the prior Lenovo ThinkVantage toolbox.

wmic bios get serialnumber does not work !!!!all your pages about how to find a serial number are disfunctuional !!! What a bed service

How can i get serial number on my photoshop from creative cloud

how can I get serial number on my photoshop from creative cloud

Creative Cloud applications aren’t licensed with a serial number, they are licensed by logging into CC.

How to deactivate a serial number of Acrobat on a damaged PC?

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