How to deactivate cs5 on dead computer

Adobe I would like to deactivate my CS5 design premium on all other computers but the latest one. One computer is dead and the drive reformatted, the other was a refresh and re-installed. They say the only way to do that is to contact you but there is not phone support nor email. So how do I go about fixing this problem when I am only using CS5 on one computer? I am really hoping it fixes my problem because I cannot update and who knows what else.

It can be deauthorized by using Web Chat. Here's a link:
Serial number and activation support

Similar Messages

  • How to deactivate serial # on dead computer

    This is the 3rd computer I've installed CS4 - the other 2 crashed.  I have the hard drive from the most recent computer.  How do I deactivate the CS4 serial number so I can run it on this new computer?

    You need to call support to have activation count reset.
    Mylenium

  • How to deactivate account on dead computer?

    Two of the computers I had in my home network have died but had been activated for iTunes.  How can I remove them so I can activate my new computer?

    If you have reached the limit of 5, then deauthorize all and  authorize the active computers:
    About iTunes Store authorization and deauthorization

  • HT1329 I have a dead computer with itunes on it.  How do I deauthorize a dead computer?

    How do you deauthorize a dead computer for itunes?  We only get 5 computers, and I need a new computer to be authorized for itunes.

    If you've got 5 computers authorised for the account in question, and you need to free up authorizations, I'd do a "Deauthorize All" from one of the computers you have access to, and then reauthorize the computers you have access to.
    For instructions, see the following document:
    iTunes Store: About authorization and deauthorization

  • HT1727 How do I deauthorize a dead computer

    How Do I deathorize a dead computer and transfer my old itunes library to a used computer.

    There is no need to deauthorize unless you've reached the 5 computer max.  If you have reached that max, deauthorze all computers and then authorize the one's you actually have.
    As for moving the library, use the backup of the computer to move all the content to the new computer.

  • HT1420 How do I deauthorize a dead computer

    As I said, how do I deauthorize a dead computer?

    Expanding on what Niel said, you cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.  
    If for some reason you really feel you need to deauthorize that system now, you can try contacting  the iTunes Store customer support department through their Contact form (follow the on-screen instructions)  and explaining the problem to them. They might be willing to clear your authorizations for you.
    Regards.

  • How do I deactivate CS5 on broken computer

    How do I deactive photoshop CS5 on a computer that is no longer working so that I can free up my license to use on a new computer?

    John Waller wrote:
    This is another example of where activation has the opposite effect to the intended one: inconveniencing legitimate users rather than preventing piracy.
    Which it fails to do anyway. But I guess it does inconvenience the pirates, so in fact, it has the same negative affect on everybody!
    Curt, I was wondering where you were coming from with your idea, but I was thinking in terms of hooking up the old drive on another system using the other system's OS.  But you are thinking that it might boot from the old drive, if the failure was with another component. Not a bad idea, and it would very likely work - especially if you boot to Safe Mode to save confusing the heck out of the OS with inappropriate drivers.
    Yes, I shall add that to my mental database of how to get round computer disasters.

  • Deactivate program on dead computer  complete installation on laptop

    Old Dell computer died,took away.need to download Photoshop Elements 9 to myHP Laptop. I did download this program to daughters computer as a backup..now when trying to finish downloading, the message says deativate 1 computer.
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    Thank you

    Please contact Activation Support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
    Regards,
    Ashutosh

  • How Do I Decommission a Dead Computer

    A family iMac died and now I need to decommission it so that I can commission a new laptop. Hpw may I decommission it?

    You can't de-authorize a 'dead' computer.
    If you reached the limit of 5 authorizations, you can de-authorize all computers once a year:
    About iTunes Music Store authorization and deauthorization
    If you didn't reach that limit yet, you can request to de-authorize all computers using the form at the bottom of this page:
    http://www.apple.com/support/itunes/musicstore/authorization/
    Hope this helps.
    M
    17' iMac fp 800 MHz 768 MB RAM   Mac OS X (10.3.9)   Several ext. HD (backup and data)

  • Photoshop CS5 on dead computer, now on new desktop can I put on laptop too?

    I bought Photoshop CS5 last year just a few months before my computer 'died fatally' on me. The local computer store couldn't fix it so I bought a new desktop PC from them. As part of the deal they installed all my programmes from my discs and I have been using it sucessfully since.
    I now have anew  laptop which I will want to use on a photography holiday. Can I load CS5 onto that too? I understand there are 2 licences but one may still be allocated to the 'dead' PC. How do I find out if that is the case and get it transferred to my new laptop?

    Thanks, it is an obvious move but I don't want to Adobe to freeze me out of my desktop programme as I use it so much. 
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  • How do i authorize a dead computer

    I have two accounts, both somehow maxed out the number of authorized computers for  both accounts. The old computers are gone & recycled. How can I de-authorize them so I can authorize the new computer?

    Click here and ask the iTunes Store staff for assistance.
    (117235)

  • How do i deauthorise a dead computer?

    How do i deauthorise old computers if they have died. i'm up to computer number 4.

    About deauthorizing specific computers - https://discussions.apple.com/thread/3809988 - Only, if you have physical access to the computer or are running VNC, otherwise you have to deauthorize all computers. De-authorize all computers button may not appear until you actually have 5 authorized and you can only do this once a year.

  • How to de-authorized a dead computer.

    Hi there,
    I have already authorized the maximum of 5 computers for Home Sharing, but 3 of those computers have since died and been sold for parts.  So obviously, they're not sharing anything anymore.  I don't know why I never thought to de-authorize them before we got rid of them, but now I'm stuck.  I just bought a new laptop, and I can't even share my own music with myself.  So how do I de-authorize those computers, if they don't even exist anymore?
    I know there are other ways to transfer the music.  That is not what I'm asking, though. 
    Thanks in advance.

    De-authorizing Computers (contributed by user John Galt)
    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
      1. Open iTunes on a computer
      2. From the Store menu, select "View my Account..."
      3. Sign in with your Apple ID and password.
      4. Under "Computer Authorizations" select "De-authorize All".
      5. Authorize each computer you still have, as you may require.
    You may only do this once per year.
    After you "de-authorize all" your authorized computers, re-authorize each one as required.
    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.
    For more information on authorization and de-authorization: iTunes Store- Authorize or deauthorize your Mac or PC.

  • How to deactivate on my old computer and activate on a new computer

    After fighting with hardware problems for two weeks, I purchased a new computer and want to move CS5 Design Prtemium to it.

    If you don't have the original installers you can download from here: Download CS5 products
    If you have a problem with activation, use the online chat and explain the situation. Shouldn't take more than a few minutes to get it worked out.

  • Hi there. How do I get a dead computer deauthorized from my apple ID?

    One of my laptops died and I couldn't deauthorize it. Between my wife, my child and myself there are six devices using the same apple ID. How do I deauthorize all of them and then authorize the existing devices?
    Any help will be appreciated.
    Cheers,
    Faure

    I'd do a "Deauthorize All" from one of the computers you have access to, and then reauthorize the computers you have access to. 
    For instructions, see the following document:
    iTunes Store: About authorization and deauthorization

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