How to deal with often ask doc questions in Oracle forums?

All,
Lately the number of doc questions in the Database General forum and the SQL and PL/SQL forum seems to increase exponentially.
Also almost all posters never look up error messages in the on-line documentation, nor do they anything to resolve their own problem.
Need I to mention ORA-12154? Probably not.
While the Forums Etiquette post is clear you should be looking up, no one is actually doing that.
Also apparently no one reads the Forum Etiquette post.
The result of this is the Search Forum button has become fully useless and almost always turns up 1000s of non-relevant posts.
Which results in .... people asking that question again
I am quite aware the situation on http://asktom.oracle.com and many other sites is hardly better.
I am also aware Jives might be incapable of addressing this properly.
But can't something be done?
Eg: Jives automatically consults the on-line documentation or automatically consults Google or even Wikipedia?
I try to avoid answering doc questions as much as possible, but that doesn't work.
If I could, I would kick the poster, as this kind of laziness really annoys me.
When I started my career the Internet didn't exist. The only things available were manuals and the phone to call support, and it wasn't outsourced to Asia.
Regards
Sybrand Bakker
Senior Oracle DBA

sybrand_b wrote:
All,
Lately the number of doc questions in the Database General forum and the SQL and PL/SQL forum seems to increase exponentially.
Also almost all posters never look up error messages in the on-line documentation, nor do they anything to resolve their own problem.
Need I to mention ORA-12154? Probably not.
While the Forums Etiquette post is clear you should be looking up, no one is actually doing that.
Also apparently no one reads the Forum Etiquette post.gang-faq 'em!
>
The result of this is the Search Forum button has become fully useless and almost always turns up 1000s of non-relevant posts.
Which results in .... people asking that question again
I am quite aware the situation on http://asktom.oracle.com and many other sites is hardly better.
I am also aware Jives might be incapable of addressing this properly.
But can't something be done?
Eg: Jives automatically consults the on-line documentation or automatically consults Google or even Wikipedia?When I've seen this (as in metalink), it has been more a waste of time than random guessing answers by newbies. Even the best neural network software would be stumped by the range of experience it would have to deal with.
>
I try to avoid answering doc questions as much as possible, but that doesn't work.
If I could, I would kick the poster, as this kind of laziness really annoys me.
When I started my career the Internet didn't exist. The only things available were manuals and the phone to call support, and it wasn't outsourced to Asia.You are making the same mistake so many newbie user interface designers make: You have to deal with the wide range of experience and expectations of the user population, not a small homogenous group of Dutch programmers who will follow arbitrary rules.
http://imgs.xkcd.com/comics/duty_calls.png

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Message was edited by:
user526724

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Cheers!
Message Edited by tbd on 03-23-2007 09:34 PM
Message Edited by tbd on 03-23-2007 09:35 PM
"Inside every large program is a small program struggling to get out." (attributed to Tony Hoare)
Attachments:
evt.jpg ‏7 KB

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