How to debug software that will not install

I had EMC Retrospect Express installed and working. But it stopped working. The program refused to start. So I tried uninstalling it manually by deleting all of its files. I used find in / to search for all things with ems, dantz, and retrospect and deleted them.
But the app refuses to reinstall. An icon briefly appears on the tray and disappears. I see nothing in the log files. What is happening? How can I get this app to reinstall?

No more help from me.
R'E' was too complicated for poor half vast, see below. I have moved to SuperDuper.

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MacBook Pro 10.6.8 software updates will not install

I have five software updates that will not install. I have checked my hardware and my disk space and all seem fine. I also, downloaded and installed the Apple Software Installer Update 1.0 but my updates will still not install. Any other suggestions?

Installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you. Restart your Mac after the combo is installed. It's ok to do this even though you are already running v10.6.8. Then try launching the app.
if that doesn't help, try contacting the developer of the app > http://support.aspyr.com/home

My CS5 Web Premium Software disk will not install on my windows 7 pc

My CS5 Web Premium Software disk will not install on my windows 7 pc

You can try downloading the CS5 software instead of using the disk and then use the serial number from the disk to activate it.
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

Software update in mountain lion offers updates for iPhoto and iMovie that will not install

Updated my iMac 2011 to Mountain Lion. Software Update now operates through the App Store. Third Party apps are OK but Apple's native Mac apps eg iPhoto, iMovie offer updates for installation that do not install.
Get this error eg for iMovie but similar for iPhoto and maybe others:
"We could not complete your update. iMovie is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."
If you do as suggested, it reloads App Store software update and goes round again...
If I go to "Check for updates" in the iMovie menu it tells me it's the current version.
"This version of iMovie (9.0.8) is the current version."
The badge showing the count of apps requrining an update is also wrong.

Hi, just wondering, were any of Apple's Apps moved from there default location?

The new software lion will not install on my new mac book pro

the new lion software will not install after i downladed it and pressed install it says that the software could not be verified. it may have been corrupted or tampered with during downloading.

You'll have to download it again...
http://osxdaily.com/2011/08/02/re-download-mac-os-x-lion-from-app-store/

OSX software updates will not install

Softward updates will not install on my MacBook Air (OSX 10.7.4). The updates download, but then during the installation process a message pops up saying that an error occurred and that nothing was installed. I've tried it 5 times with the same result each time.
Any suggestions (for a non-technical person)?

Hello, macrmj.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles I would recommend going through that may help resolve this issue.
Using Disk Utility to verify or repair disks
http://support.apple.com/kb/ht1782
About Disk Utility's Repair Disk Permissions feature
http://support.apple.com/kb/ht1452
Cheers,
Jason H.

Application software upgrades will not install

Update for MS Office 2011 14.3.8 will not install. Get message "Office 2011 14.3.8 Update can't be installed onthis disk. This software requires Mac OS X version 10.5.8 or later. I'm running 10.8.5.

Try: http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macstart/mac-office-2 011-latest-update-wont-install-on-osx/c0bdc520-eae8-434a-a0fb-9f15eb1d2886

Today's (June 12) Software Updates Will Not Install

Anyone else having this issue? It downloads today's two updates to Snow Leopard (iTunes10.6.3 and AirPort Utility 5.6.1) and then proceeds with the progress bar which reaches a point 2/3 of the way and never progresses after 30 minutes. At that time, it keeps alerting that the installations failed. Anyone else having this problem?

Okay, the difference seemed to be that I could install them individually by manually downloading them and discover which of them is the culprit. It is the AirPort Utility Update that is not installing. I may try rebooting and installing but I want to wait a day or two to see if others are having this issue with update and Apple releases a revised one instead of installing something faulty.
This is what it says:
I just found another thread regarding failure installing this update (but it was in the OS 10.7 Lion forum:
https://discussions.apple.com/message/18623474#18623474
...and this one: https://discussions.apple.com/message/18620489#18620489

How to repair applications that will not start

I have programs that will not start on my iMac . I have never had one issue since purchased . Do I need to reinstall lion to resolve my issues?
Thank you in advance for your responses.

Check with this compatability table, check with the specs of the program, watch for the "for 10.5+" that doens't mean it will work for 10.6 or 10.7.
http://roaringapps.com/apps:table
Use the developers uninstaller if possible, if not consult on their site etc., what is the manual uninstall methods.
Some programs have to use a uninstaller.
Sometimes you can simply drag and drop the program from the Applicaitons folder to the trash and that will be that, others have other bits in the System/Library/Extension folder (dangerous!) that can be removed by hand IF you know what to look for.
Usually a program will have it's name or other id info in their files, one can use Easy Find to locate all these named files. However don't go deleting without backing up your data off the machine.
delete the wrong file and your Mac will refuse to boot up
I don't advise "app undelete" programs, they tend to make people think that the app undelete program knows the right files to undelete and it doesn't, it just does a simple name search.
Good Luck

Software updates will not install...?

Hi all,
I have a number of updates I wish to install but am having some difficulty. The updates include itunes 8.2, J2SE 5.0, Quicktime & security updates.
I am getting the following message - "None of the checked updates could be installed - A networking error has occurred: timed out (-1001). Make sure you can connect to the Internet, then try again"
My internet connection is fast & stable, my hard drive has 11.46gb available..
Is there anything else I should be trying? Any tips/ ideas?? All help is appreciated!

Have you tried starting the computer in SafeBoot mode,
by holding the Shift key down on startup, throughout
the duration until a login window appears, then after a
desktop finder window is steady, use Go in the Finder
menubar to go into Utilities Folder. Then launch Disk
Utility from there; click on Macintosh HD & click on the
little button in the utility named 'repair disk permissions.'
After Disk Utility's 'repair disk permissions' has run and
the permissions on the volume are repaired, quit the
utility and restart the computer normally. This may help.
Over the course of time, doing nothing to maintain the
Mac OS X system may result in odd behavior; some-
times months or years after running a computer, a few
odd issues may come up. In the case of Mac OS X, to
repair disk permissions before and after software update
and security update, and installations of applications, is
a form of preventative maintenance. Helps it work better.
A free downloadable utility interface tool such as OnyX
from Titanium Software's web page, can also help in
doing several kinds of maintenance. This can be set up
to run in an Automation mode and you can checkbox
several items, and in the utility's own Preferences, one
of them allow you to have the utility restart the computer
when the items in Automation are completed. This is
one of a few great freeware/donationware utility tools.
A side question: How was the last step in your iBook's
OS X version arrived at? Was it a small file update to
the latest numbered step or was it a larger Combo file?
If not the larger file, perhaps to repair disk permissions
and then get and install the large Combo 10.4.11 (etc)
over the existing similar version/step, then repair disk
permissions on the system on restart after installing it.
Not seeing the computer or trying the simple things
first (easier to do and show how, than to tell about)
makes these discussions sometimes a bit wary...
There is also a chance you may have to start the
computer from the Installer Disc and then use a
special Disk Utility version accessed within the
Installer's menu bar, prior to actually running the
Installer itself. The menu bar looks like the Finder
but says Installer in the upper left hand corner; so
the menu bar has drop down items. At some step
in the process, there is no menu bar, be watchful.
You do not need to run the installer, just Disk Utility.
You can repair disk, repair disk permissions, and
verify either. Choose repair on both counts, since
that will also verify and repair. And also note if
the drive SMART status verification says passed.
To boot from the installer disc, you have to hold
the C key down on startup until you see a screen
indicating you have a new window, and then the
second screen in 10.4 shows the menu bar on top.
If you need to go that far... Of course, the Installer's
booted Disk Utility can be used for further and more
advanced processes including totally erasing drives,
formatting, archive/installing, & other utility functions.
Knowing when to need to use some of these, and how
is part of the learning processes which can save you
time and money by getting a handle on the basics first.
Good luck & happy computing!

Firefox 11 would not start, uninstalled and tried version 12, that will not install either - ideas please?

I can't change my profile, as suggested in FAQs because I've completely uninstalled Firefox 11, using an uninstalling software which remove all the settings etc. I have tried installing 12 and the installer will not run at all, neither will the ones for 11 or 10, and I am far from happy having to use IE 9 or Chrome. Help would be appreciated please.

As a general question, have you restarted Windows since you did the uninstall? That sometimes is necessary to complete the clean-up of files the uninstaller could not shut down.
When you run the installer for Firefox 12, do you get an error, or does it just never get to the UI (dialog to make choices for the installation), or does it show the UI but never finishes the installation?

Software Update will not install

I have this re-occurring problem:
1 - iTunes store will not load because it needs new Safari Update
2 - Mac searches automatically for software update and comes up with:
• Safari 4.0.3
• Java for Mac OSX 10.5 Update version 1.0
• Security Update 2009-006 version 1.00
3 - Prompt appears for 3 items to be installed and Restart
4 - Computer logs out and then comes up with message " Software could not be installed on / "
I have been through this several times - if anyone can suggest a solution I'd be delighted
M S

thanks for your response hatter .. but as you will see from my signature below, I am not using Snow Leopard... Am still on basic Leopard (10.5.6)
Anyone else please?

What can I do about driver updates that will not install because of an "unknown error".

I have an HP p6530 Pavilion that is taking a while to startup. Not real long but longer then it should. I tried to install driver updates from Intel for the Chipset and RAID but when I download and install it will not finish the install because of an "unknown error" and then setup exits. I could really use advice from anyone that can help.

Have you tried to disable your virus protection and any running programs in the system tray? Turn off any programs that are not necessary before you run the updates. Make sure you run the updates as administrator (right click on the driver install program and click on run as administrator).
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

Help for Flash player that will not install

Flash player won't install on Dell with Mozilla Firefox version 33.0 for Yahoo 1.32. It does not matter what I try or even if I delete all old flash player files, folders etc. The download goes as far as the black box where it should be installing and just freezes there. I have pretty much tried everything to get it t0 install, including your troubleshooter. I also checked on Firefox and there is no available plug in download for the flash player. I even uninstalled and reinstalled Firefox and that will still not work. I tried to download using just Internet Explore 11 and that wont work either. It saves the file and I can make it run, but it goes directly to the black box fr Adobe flash player installation and is blank and will not go any further. help please!!!

Hi
I read your post about having difficulty downloading flash player 10 but that you also were able to fix the problem. I use IE8 and my operating system is XP Professional SP3. I'm hoping that you can answer a question for me.
In the troubleshooting tip issued by Adobe one of the things to do was to check my sercuity program. I use Norton and currently Adobe Flash player isn't in the list of allowed programs under my internet settings. My question is, would it be ok to drop the executable file of the Flash Player that is currently on my desk top, drop it into the programs file? There is a folder with all of the other Adobe programs in it because then I could select and add to the allowed programs in my Norton.
I hope someone can answer this for me.
thanks,
Ellen

I have a game that will not install. company says I need to change preferences??? error is producer of game not known. this game is from Game House, so it is legit

I bought a game from Game House that wil not allow me to install because Apple does not know writer. They say to change preferences. How do I do that? I have an Imac.
Thanks,
Curt

Did you download Game House from the iTunes store?
 Cheers, Tom

How to debug software that will not install

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