How to Define Multiple Notification Rules for Different E-Mail Channels?

In C4C we can define a notification rule for New tickets, for example, that provides an acknowledgement of receiving the customer's e-mail.
This works great for a single support team, but what if we have multiple support teams, each with their own e-mail address, and each with unique requirements for their auto-acknowledgement?
When setting up a new notification rule, there doesn't appear to be any option to define the e-mail channel, service and support team value, or a "from" e-mail address.
We're on-boarding over a dozen e-mail teams, and I'd hate to tell them that they'll all have to share one auto-acknowledgement template from a single do-not-reply address.
Does anyone know if this is possible to:
Define the e-mail channel or service and support team as an condition in the notification rules.
Define the outgoing "from" e-mail address for a notification rule.
Thanks for any insight the community might have!
Mike
T-Mobile USA

Hi Mike,
As of release 1402, your analysis is correct. The out-of-the-box notification rules do not include the "incoming email channel" as one of fields on which to build condition, and all notifications are sent from a common do-not-reply address.
You can easily overcome the first limitation by using the SDK. For example, when the ticket is created you could set an extension field based on the email channel, and then use the extension field to define different notification rules, using different templates. All extension fields are automatically available to be used as conditions.
Thank you for your feedback and for bringing this item to our attention. We will definitely keep this in mind as we plan for future releases.
Kind regards,
Gabriele Bodda
Product Management

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http://i84.photobucket.com/albums/k24/The_Dutchman_2006/OBIEE/sample.png
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http://i84.photobucket.com/albums/k24/The_Dutchman_2006/OBIEE/sample2.png
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http://i84.photobucket.com/albums/k24/The_Dutchman_2006/OBIEE/PhysicalDiagram-1.png
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http://i84.photobucket.com/albums/k24/The_Dutchman_2006/OBIEE/BusinessModel-1.png
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