How to delete a computer from Verizon Internet Security Suite

I need to delete a computer from my internet security suite so that I can use it on my new one. The web site continues to insist that I have three computers already using the security suite. But one computer has died, and I have replaced it with a new computer. I've called Verizon and gotten nowhere. Everytime I try to activate the suite on my new computer it says I need to buy a new license. I want to get rid of the old computer in the system but haven't figured out how. When I call them they have me uninstall and reinstall the software on my new computer, which does nothing.

look what you named the other computer and just use that same name on your new one. VISS looks at the names or numbers of your computer name. Say you named the old computer mary's, name the new one that name and that should do it. If you can go to computer on the old one and right click on "computer" and click on properties and there is what the name of your old computer is.

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How long does it take for Verizon Internet Security Suite Powered by McAfee to download?

It's taking a long time for the software to download! I'm wondering how long did it take to download for your computer. The Verizon Servicepoint is still on the same thing saying, "Please wait while the page is loaded." But I've waited a long time now and it hasn't changed. Should I keep on waiting or contact Verizon?

It shouldn't take that long. I posted here with a mcafee per install clean up tool. So try that before calling verizon.
http://forums.verizon.com/t5/FiOS-Internet/Internet-Security-Suite-wont-download/td-p/263687
I personally and imo others have had problems trying to do it from firefox or chrome, so for the sake of argument try installing it while using either the in home agent (recommended and easy) or by logging into your account at www.myverizon.com and going to the broadband essentials and extra's section (under your bill a banner ad, and under the banner ad account tools. in that section is a link for manage broadband essentials and extra's)
this might be very helpful for you and is in the verizon mcafee knowledge base.
http://verizon.mcafee.com/faqdocument.aspx?id=TS100850&lang=en_US&prior_tid=2&AnswerID=16777217&turl...
the part that looks most helpful is the end
Download and run the PreInstall Tool:
Click the following link and save the file to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe.
Double-click the McPreInstall.exe.
Click Start button inside the Preinstall Tool.
Read the warning message and click OK to agree to the changes.
After the Preinstall Tool completes, click OK.
Click Close and restart your computer.
then after you restart your PC - THEN try to install the Verizon Internet security. apparently this preinstall tool cleans up common problems before you try your installation and is supposed to work real well.
remember you can either download the mcafee security using the in home agent (recommended and easy)
or by logging into your account at www.myverizon.com and going to the broadband essentials and extra's section (under your bill a banner ad, and under the banner ad account tools. in that section is a link for manage broadband essentials and extra's)

How do I uninstall Verizon Internet Security Suite!?

Today, I tried to open Verizon Internet security suite, only to find that it had completely stopped working. When I opened VISS I got a small window that says"this webpage could not be displayed", instead of the list of options I usually get.
I figured my best option would be to uninstall and reinstall VISS... But that didn't go so well. The usual method of going into the control panel, and removing it through the "Programs and Features" menu wouldn't work, because the window telling me that, "this webpage could not be displayed" kept showing up.
Next, I tried using Revo uninstaller to remove VISS and all it's components, and the same thing happened. Revo Uninstaller deleted VISS anyway, but this ended up crippling my wireless internet connection. I had to use a system restore point to undo this... And now VISS seems to be stuck on my computer.
Does anyone know how to completely remove verizon internet security suite from a PC? BTW My OS is Windows 7.

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products ...
Summary: This document explains how to remove and reinstall McAfee Consumer products using the McAfee Consumer Products Removal tool. This option should only be used after you remove your McAfee product through Add/Remove Programs.
they have an uninstall tool for when it's being fiesty and doesn't want to uninstall. give it a whirl

Verizon Internet Security Suite/ 3 and Fios Inside Wire Maintenance Plans

I just noticed yesterday that I had been charged $6.99 a month for the "FIOS inside Maintenance Plan" and $5.95 a month for the Verizon Internet Security Suite/3 for the past 4 years. After calling customer service to inquire about these plans, I now understand that these plans are optional and automatically added to your bill unless you personally call and have Verizon remove them from your service.
Wanted to share some thoughts and see if people out there feel the same way I do.
I understand the Inside Maintenance Plan but I question the economical value to the customer, especially if it does not know it is paying for the plan.
I do not understand the Internet Security Suite/3. Here I feel it is a total rip off. Nobody has been able to convey what the plan is all about and what value it adds to the customer.
I feel that have been deceived and misled into paying for two plans I did not know I had because nobody presented the optional plans to me when I placed my order. Verizon provides these plans to you for free for 30 days, and if you don't call to cancel, the service continues automatically.
Granted, if you carefully read your bill, as the Customer Service Representative so judiciously told me, you will notice that these plans are added to your bill as separate line items and up to you to question them. I personally think that these practices are unethical, benefit the company, and at the end, it is always the customer that loses. Whether these plans have merit or not, Verizon should be clear and transparent with its customers when they place their orders. The customers must be given all the information they need about these plans so they can make rational decisions on whether they will really benefit from these plans and be given the opportunity to decline these plans when they configure the order of their new service. Furthermore, I really see no value for Verizon to throw these plans in for free for one month as there is no measurable way for the customer to determine whether these plans provide any kind or value to them. Whether deliberate or not, what ends up happening is that hundreds of thousands of customers fail to follow up after one month to cancel the plans and they ended paying for them until they realize just like me that they had been paying for something they did not want at the first place. If Verizon offers the plans for free trial to its customers, the burden should be on Verizon to follow up with the customers to determine if they want to continue the plan or not. That seems to me like a fair compromise.

Verizon Internet Security Suite is nothing more than money down the drain. It's a throw away. Get rid of it and use avast.com and malwarebytes.com, free virus programs that can do the job a lot better. VISS kept saying for the longest time that my computer had no viruses until one day it slowed down to the point where I could no longer get onto the Internet, all because of viruses that VISS never detected! What Verizon doesn't tell you is that it's the cheapest program on which Verizon can get the lowest bid and don't be fooled just because it's "powered" by McAfee. I had to pay a computer expert from the phone book 165 bucks to learn this and at least now I am saving money.

I keep getting the "Upgrade to Verizon Internet Security Suite powered by McAfee" popup

Pretty much that. You know the one. it says "upgrade now" to the Verizon Internet Security Suite powered by McAfee, and starts the installation automatically after 2 minutes. I KEEP getting it. Even though i already HAVE upgraded. I even tried reinstalling it, but I still get the pop up. Its properly installed, works fine, so why do I still get the popup?
Help would be appreciated. I keep getting it like every 15 minutes or so.

Hi,
What Operating system and service pack do you have.
Have you uninstalled the Radialpoint Verizon Internet Security from your PC (radialpoint is old version click here for removal tool)
Visit www.verizon.com/securityupdate, sign in, and click on “Upgrade Now”
That 2 and 3rd bullet point are probably the most important, make sure the old one is fully uninstalled, run that software, and restart the PC. if the pop up notification persists, then try the 3rd bullet point and let us know how it goes.
Also they have Radialpoint Parental Control software too. So if you still have that installed - then the pop up might not like that software. You should uninstall Parental Control and install Verizon Family Protection Powered by McAfee from the Free Tools page (www.verizon.com/freetools/).

Windows Security Suite does not recognize Verizon Internet Security Suite

Windows Secuity Suite does not recognize that the Verizon Internet Security suite on one of my PC's is running and keeps popping up aWindows Security Alert. The Firewall is enabled within Verizon Internet Security suite.
My other PC's don't have this issue.
All PC's are running Windows Vista Home Premium.
Any ideas?
Cheers,
Mark

well that error message is saying that Windows security center no longer supports the way that the VISS is reporting. Which means that even though VISS is working and it is even reporting its status to WSC. WSC doesnt recognize it anymore. Likely one of the windows updates made the change. I can see the fight comming now. Verizon is going to say. Its working and if the other program doesnt support it, too bad. And windows is going to say the same thing in reverse. My guess would be that it will probably stay that way unless Verizon or Microsoft get enough complaints to make a change in the recognition system.
But the good news is that VISS is running and protecting you. The WSC just doesnt "speak the same language" anymore and cant understand the message from VISS saying "I'm up and running"
====================================================================================
Error exists between keyboard and chair.

How to delete a devise from Verizon gateway page

Hi;
I am looking for a how to do,deleting a devise from
Verizon's welcome to Gateway status page.. I have one devise disabled and now can be deleted.
When I click on delete devise a second page pops up and only one choice is given, delete all,
no,no,no just 1out of 5 in the list. Is 1 one item even possible. I do/will appreciate yours,any help
that's offered
nedt
Solved!
Go to Solution.

If you're talking about the Network Map that the Gateway is generating on the main page and under "My Network," pressing Delete All should simply cause the list to be re-generated. Whether or not that has any other side effects, such as with port forwarding to device names, I don't know, but no harm should come out of it. Don't think there is a way to delete a single device if pushing "Delete Device" simply doesn't remove just that device.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon Internet Security Suite - says subscription ended but account is active

After several attempts with Verizon reps to get our online backup increased from 50gb to 150gb, Verizon finally figured it out and now we have more backup memory. However, in the process of doing that, Verizon went and terminated our internet security suite. After chatting with a rep to get VISS turned back on, our account on My Verizon shows that it is active again; however, the VISS on our PC still indicated that our subscription has ended. In an attempt to fix the problem, we first removed the existing VISS from the PC then reinstalled it....but after reinstall, VISS is still saying the subscription has ended, and we need to renew our subscription. I'm at the end of my rope in dealing with Verizon on this and thought I'd try the forums to see if I can get an answer. Any ideas on how to get VISS to get working again? I'm worried about the PC being exposed since VISS is not active...

Hi jsal23
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

VERIZON INTERNET SECURITY SUITE ANTI VIRUS NOT COMPATIBLE WITH WINDOWS 7

It seems to me that Verizon/Radialpoint should have figured out the solution for this long before Windows 7 hit the streets but here we are a month later and still no anti virus from the product we're paying for. I've wasted countless hours with all levels of tech support, everyone has been very professional and nice but that's not getting the job done. Not only that, I haven't heard a word from the communications giant about the problem. This scares me because once a month I get my pension from Verizon and don' have much faith in a company that leaves it's customers hanging like this.

First of all, Verizon can't control what Radial Point does or doesn't have ready. If they don't provide it to Verizon, then Verizon can't provide it to you.
Second, you might want to keep an eye on this thread for updates and information.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Prevent the Internet Security Suite from scanning after every reboot

My Verizon Internet Security Suite is evidently set to scan everything after every reboot of the computer. My computer is rather slow anyway. But that ties up all the resources for about 15 minutes whenever I reboot the computer. It keeps tabs on things in real time. It's not necessary to scan after every reboot. Can I turn that setting OFF?

Hi Hermhart, Yes there should be an option to set that to off. try this link to see if this helps & let us know thanks Brett.
http://www22.verizon.com/ResidentialHelp/FiOSInternet/General+Support/Essentials+And+Extras/Question...
Brett
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Scheduling Anti-Virus and Anti-Spyware scans with Internet Security Suite

When I installed Verizon Internet Security Suite, the scan schedule for Anti-Virus was set to a default time of: Weekly at 12:00 am on Saturday. The Anti-Spyware scan was default scheduled weekly at 12:00 am on Sunday.
I don't want the scans done at this time. So I rescheduled them to run at 5:00 am instead of 12:00 on each day.
This didn't work. Even though when I look at the schedules for those programs, it shows the times I put in. But it still ignores the times I scheduled and always starts up both programs at 12:00. This is very inconvenient for me. How do you debug this?
Message Edited by Joanna_M on 03-30-2009 04:02 PM

I know what you mean. I have the same problem, here it is 6:31 am and I am awake and on my pc when all of a sudden verizon's virus scan pops up and starts it's scan. I scheduled that for 12:01 am. Plus not to mention the other day it said I have a virus but it couldn't repair it so it quaranteed it, then when I clicked on find out more information about this virus the page said it will be available soon. I did a search of the virus on radialpoints website and it couldn't tell me the virus either and then I found out through google that is actually a trojan and wrote a bunch of keys to the registry but the website never said what to do about it, whether to delete those keys or not.
I don't like to delete registry keys unless I am sure.
I used to have Norton installed and its virus scan used to do some odd things to. Like forget! Symantec said it was windows fault because it uses task scheduler.
I am seriously thinking about dumping this verizon suite if they don't fix it real soon and get their website's up and running!!!

How do I delete a computer from my network? WIN 7 on HP 6520f

How do I delete a computer from my network? WIN 7 on HP 6520f
This question was solved.
View Solution.

Hi,
You can do another way around: delete the Network from your computer and the network must be a secure network otherwise it will turn up and connect. Please use the followjng setup:
http://technet.microsoft.com/en-us/library/gg252588%28v=ws.10%29.aspx
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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How to delete a computer from Verizon Internet Security Suite

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