How to delete an App I did not install on my machine

My son's school requires them to use MacBookPro's (three cheers). His laptop broke so I restored his Time Machine backup to an external drive which is attached to my desktop system. That way he could keep up with his work until the repairs were complete. Somehow, during the restore process, the App Store decided that the apps that he and his school used were now legitimately installed on my system. They show up whenever updates are available. My son gave me his username and password so I can at least do the updates (I tried deleting the apps from my machine and - as many threads have repeated - the App Store keeps the history so I get notified regardless). The apps he used were all free ones so other than being an annoyance, there is no serious problem. The difficulty comes in with apps which the school had licensed for and installed for every student. That password is a tightly guarded secret which the school will not give out no matter what (nor should they). I can not expect them to come to my house (several hundred miles away) and log in to the App Store on my machine to do the updates. I've notified the school of what has happened so when they get their usage logs from the vendor they do not think I intentionally made pirated copies.
Does anyone have any idea how to get rid of these apps (which I do not use and am not licensed for) ? This is a fundamentally different question that the old war horse of how to remove something from the App Store purchase history. As a result of trying to provide a stopgap for my son, I have the appearance of having expensive, unlicensed software on my machine. Because I do some work for the US government, the auditors periodically have me proove that everything on my machine is fully licensed and legal. I've explained what happened to them and while they "understand", they say they have zero flexibility to allow me to be out of compliance. Since the "violation" is associated with me individually, even purchasing a brand new computer will not solve the problem.
Help !!!!

Thank you. I had already done the things you suggested but did not know that my son had made a clone of his drive elsewhere on my machine (he just wanted to be sure that I didn't accidentally delete his "stuff"). Your response got me to search everything and not assume that everything was in the applications folder. Once I found his clone, I deleted it and the problems all went away.

Similar Messages

How do I delete an App that did not fully install and Will Not delete in the usual fashion?

Has anyone experienced this situation: you download an App; supposedly completed it shows up on my home screen with an icon that says "loading". It cannot be opened or deleted. I'm trying to figure out how to get rid of it. It happened to be the Costco mobile app.

Hi,
If you have the Download (or .dmg) then go to System Preferences > Security an Unlock the Padlock for the General tab.
You may need to set the bottom option "Anywhere" to allow Apps not from the App Store to be installed.
9:47 PM Thursday; August 22, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

App Store did not Install apps correctly

The app store updated my iwork apps. I look at the list of updates in the appstore and these versions do not match what is on my computer. The computer still has the older versions. I am running os 10.9.2. Where did the new versions go if they are not on my compter?

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 90 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

An app continues to say "installing" when nothing is happening. It has been several hours now. It's only a book so should not take this long. I have tried deleting it and that did not work.

An app continues to say "installing" when nothing is happening. It has been several hours now. It's only a book so should not take this long. I have tried deleting it and that did not work.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My 10.8.3 update did not install properly citing an 'Unknown Error'. Now, my Mail and Mac App Store aren't working. What went wrong and how do i fix it ?

My 10.8.3 update did not install properly citing an 'Unknown Error'. Now, my Mail and Mac App Store aren't working. What went wrong and how do i fix it ?

I tried this and still have the same problems. If I open Address book or the Mac App Store I get the library rebuild popup and a hang. I created a fresh user and then things are better apart from the printing issue. Its clearly some 3rd party software issue but the crash logs are meningless to me. I used the excellent Etre check app from http://www.etresoft.com/etrecheck so I have a list of what is being loaded and can compare clean and crashed user info but as I cant work out which of the startup items, launch agents, launch daemons etc that are causing the problem.
I have eliminated Dropbox, Mac Keeper and Witness, and it isnt related to my exterrnal LED cinema dispay or my external thunderbolt drives, or any USB devices if thats any help to anyone else. Info from Etrecheck follows -
Kernel Extensions:
          com.oxsemi.driver.OxsemiDeviceType00          Version: 1.28.7
          com.rogueamoeba.InstantOn          Version: 6.0.2
          com.rogueamoeba.InstantOnCore          Version: 6.0.2
          com.Cycling74.driver.Soundflower          Version: 1.5.3
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
             [not loaded] com.adobe.fpsaud.plist
             [not loaded] com.adobe.SwitchBoard.plist
             [not loaded] com.bombich.ccc.plist
             [not loaded] com.dymo.pnpd.plist
             [not loaded] com.intego.BackupManagerPro.daemon.plist
             [not loaded] com.micromat.TechToolProDaemon.plist
             [not loaded] com.microsoft.office.licensing.helper.plist
             [not loaded] com.orbicule.witnessd.plist
             [not loaded] com.sierrawireless.SwitchTool.plist
             [not loaded] com.stclairsoft.AppTamerAgent.plist
             [not loaded] org.macosforge.xquartz.privileged_startx.plist
             [not loaded]          pcloudd.plist
Launch Agents:
                 [loaded] com.divx.dms.agent.plist
                 [loaded] com.divx.update.agent.plist
                 [loaded] com.epson.epw.agent.plist
                 [loaded] com.lacie.raidmonitor.daemon.plist
                 [loaded] com.lacie.safemanager.daemon.plist
                 [loaded] com.micromat.TechToolProAgent.plist
                 [loaded] com.orbicule.WitnessUserAgent.plist
                 [loaded] org.macosforge.xquartz.startx.plist
User Launch Agents:
             [not loaded]          .DS_Store
                 [loaded] com.adobe.AAM.Updater-1.0.plist
                 [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
                 [loaded] com.digitalrebellion.SoftwareUpdateAutoCheck.plist
                 [loaded] com.divx.agent.postinstall.plist
                 [loaded] com.google.keystone.agent.plist
                 [loaded] com.propaganda.dejavu.dvmonitor.plist
                 [loaded] com.valvesoftware.steamclean.plist
                 [loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
          iTunesHelper
          Synergy
          TomTomHOMERunner
          Dropbox
3rd Party Preference Panes:
          Déjà Vu
          Flash Player
          Flip4Mac WMV
          GR-55
          Paragon NTFS for Mac ® OS X
          Perian
          Printopia
          TechTool Protection
          Witness

TS1702 How do I get a refund for an app that did not work/deliver well at all?

How do I get a refund for an app that did not work/deliver well at all?

You may not get a refund, but you can try contacting itunes support and asking.
Click Support at the top of the page, then click the link under Contact Apple Support.

HT1688 during a software update, i lost all my apps. restore did not bring them back, how do i get my apps back?

during a software update, i lost all my apps. restore did not bring them back, how do i get my apps back?

Your apps will only be where you put them. if you failed to put them on your computer beore updating, then they would certainly be gone.
You can redownload them:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How do you delete the app genieo its not working

how do you delete the app genieo its not working

We are sorry to hear that you want to uninstall Genieo.
Genieo is a personalized newspaper - style home page. It has the power of bringing you the news you want, from your favorite sources and offers many unique features that can enrich your browsing experience and keep you up to date with interesting articles and item in your topics of interest.
Genieo is 100% free, it’s totally private and requires zero managements.
Should you decide to remove, please visit our FAQ page http://www.genieo.com/faq#uninstall
And simply follow the instructions.
Once you are done, you can go to your browser settings and change the default homepage and search to match your decision.
Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95421&topic=1735105& ctx=topic
IE: http://support.microsoft.com/kb/252464
FF: http://www.wikihow.com/Change-your-Start-Page-on-Mozilla-Firefox
Safari: http://browsers.about.com/od/safar1/ss/safarihomepage_3.htm

HT201304 Want to know how to get money back when by accident press and bought an app I did not want called cinema?

Bought an app I did not want for 9.99 and need money back app named Cinema

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1424 Charged for an app I did not authorize. How can I resolve this issue?

Charged for an app I did not authorize. How can I resolve this issue?

call apple at 1-800-694-7466 or report a problem from purchase history see
http://support.apple.com/kb/ht2727
Peace, Clyde

My app download did not work...

my app download did not work, how can I redownload?

hi wayne you don't say wether you did it through your iphone or itunes, you can download it again & it will be free, if it's in your itunes just delete it & download it again. lori :-)

HOW TO DELETE MANUALLY APPS ON MY COMPUTER

HOW TO DELETE MANUALLY APPS ON MY COMPUTER

Ok, I found the "trick".
Another user in these forums provided the support I needed.
The user's name is "Bunnydrumming" ( thanks by the way )
Here is a reprint of the post they made;
                         Re: deleting apps
                                                Aug 12, 2008 6:09 PM                                                    (in response to George Steinmetz)
go into the apps page on your itunes - its in the list at the top of the page that starts with music (you don't need to have iphone connected) right click on the apps you want to delete and then choose delete. When you next connect you iphone to update it will ask if you want to transfer things from your iphone to your itunes - click no as i think this will mean that the apps that are on your phone will go to the itunes and the deleted apps will be in itunes again (not really sure about that bit but i think i am right!!) when your iphone is updated it will tell you eventually that it is removing items from the phone - the apps will be removed.                                                                                    30GB video, 8 gb nano, 16gb iTouch, 3G iPhone, Windows 2000
             Liked         (1)
The part of this that provided the working solution has to do with the location in iTunes you are doing your App management. You have to be in the Apps item selected in the left part of the iTunes screen... not in the Apps Tab of the iPod you are trying to manage. Having me do the delete with the iPod Touch disconnected was the detail that made me go look in the Library.
I missed this subtile clue in Philly_Phan's post... Philly_Phan did tell me how to do it, I just missed the connection due to there being too many ways to view and manage content. The "Library" part is the detail I missed.
I hope this helps others, and I am greatly in debt to Bunnydrummer and Philly_Phan... thanks you guys!
Ikearat

After the last update for OSX 10.9.5, I get messages stating that I need to re-install the update because it did not install properly - How do I do this

On September 24, I got a message from the App Store saying there was an update of the Operating System on my MacBookPro laptop - OS X 10.9.5 - once I updated it, I got a message saying that there was an error in the update and that it did not install properly and that I should re-install the update. I have no idea how to do this. Can anyone help me?

You can manually download the Combo update if in doubt of the integrity of the OS 10.9.5
install on top of what you have, backups are always a good idea.
OS X Mavericks 10.9.5 Update (Combo)

How to delete the apps in the purchased tab in appstore which i no longer have on my ipad. They still show in the purchased tab.

How to delete the apps in the purchased tab in appstore which i no longer have on my ipad. They still show in the purchased tab.

It's not currently possible to permanently delete any items from your purchase history, all you can do is hide them so that they don't appear in the Purchased tab : hiding and unhiding. If your iPad is on iOS 6 then you will need to do it via your computer's iTunes.

App Store icon show update for apps that i did not install.

Hi, i seriously jammed with my head, my appstore show that there an update for this angry bird icon, but when i checked, i did not install any angry bird games on my macbook. how do i resolve this?

It's quite likely that your son is making in-app purchases. Many free or inexpensive games offer additional features - levels, coins, tools, weapons, etc. - that are purchased from within the game, and these purchases can be quite expensive or can add up very quickly. Check your Purchase History for your iTunes Store account; such purchases would be reflected there. If they are, then ask your son about this. There may be no fraud at all.
To prevent such unauthorized purchases from within an app, set the Restrictions on your son's iPhone to turn off In-App purchasing and, I'd recommend, to the "immediate" setting for requiring a password for purchasing.
Regards.

How to delete an App I did not install on my machine

Similar Messages

Maybe you are looking for