How to delete an incomplete download from iTune when "delete" function isn't available?

I recently rented a movie from iTune via iPad Air, the download of the movie never finished. It's still "processing" after 2 weeks. How do I delete this movie from Downloads? I haven't been able to access iTune store since this failed download. The "delete" bottom next to "cancel" is not availalbe on Downloads.

Reboot the iPad and then see if you can delete the stalled download. Try swiping across the progress bar as well after you reboot.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

Similar Messages

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    Recently I;ve noticed a lot of duplicates showing up in my library, they have the cloud icon next to them indicating I have the song waiting to be downloaded but I already have the song.  Once upon  a time, we could isolate duplicate songs in our library and delete them.  Why is this happening?  How do I stop it?  Will I lose both if I delete the "cloud" one?

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  • How to fix incomplete music download from itunes?

    How to fix incomplete music download from itunes?

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    Downloading past purchases from the App Store, iBookstore, and iTunes Store
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  • I need to know how to delete downloaded videos and movies from iTunes when the instructions on the support page does not work.  I have swiped the selections from left to right on the phone and nothing happens.

    Hello.
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    http://support.apple.com/kb/HT5772
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    A song I downloaded from Itunes isn't complete...how do I get a refund??

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    Hey okapi22,
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    iCloud: iCloud storage and backup overview
    http://support.apple.com/kb/PH12519
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    http://support.apple.com/kb/HT4919
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  • My movie I recently downloaded from itunes "Act of Valor" only works for a out 5 chapters, then it stops working. Other movies work on my iPod touch. How do I fix this issue? If I can't, can I get my money back?

    My movie I recently downloaded from itunes "Act of Valor" only works for a out 5 chapters, then it stops working. Other movies work on my iPod touch. How do I fix this issue? If I can't, can I get my money back?

    - Go here and see if you can redownload the movies. If you can then delete the movie and redownlod it.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
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  • Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)

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