How to delete an incomplete download from iTune when "delete" function isn't available?
I recently rented a movie from iTune via iPad Air, the download of the movie never finished. It's still "processing" after 2 weeks. How do I delete this movie from Downloads? I haven't been able to access iTune store since this failed download. The "delete" bottom next to "cancel" is not availalbe on Downloads.
Reboot the iPad and then see if you can delete the stalled download. Try swiping across the progress bar as well after you reboot.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Similar Messages
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TS1566 How to remove an incomplete download from itunes store on iPhone?
Hi,
I have recently purchased an HD movie from itune store using my mobile. Being a 16 gb iphone4 with numerous other aps and playlists already cluttering the phone, I had no room for downloding the 4.8GB movie file on my phone. Hence I constantly see the movie being attempted be automatically downloaded which throws up an error.
I have already downloaded the movie on my home computer and do not wish to download the movie on my phone. And most certainly want the incomplete movie download to be deleted.
How do I do it. Is there any way apple can stop the file from reflecting on my phone?first you sync your phone with itunes and remove the broken files from the itunes library.then resync the phone.:)
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HT1711 How come I can't download from itunes to my non.apple phone, "protected" songs
Please help. How can I unprotect certain music purchases.
iTunes only syncs with Apple devices.
For other devices, it may be possible to copy the actual media files (outside of iTunes) directly to the device. -
I have music in the itunes library that I downloaded from another site that all of a sudden will not play. I keep getting the message "original file could not be found" Any suggestions?
that pop up if u delete or moved any song around in ur music folder which ituns cant find it now .you got re do it
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TS1424 Incomplete downloads from itunes store
I purchased songs in the itunes store, but the entire song did not download. I need the full song dowloaded. How do I correct this? When I redownload songs purchased, it downloads the same incomplete song!
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
How do you get all downloads from itunes on all authorized computers
I downloaded audiobook to home computer...how do I download to laptop and work computer?
You move the file to the other computers as you would any file, and then drag it into the open iTunes program window. Audiobooks normally only allow one download per purchase.
(121712) -
How to move movies not downloaded from itunes to i pod
ok i have some movies that i didnt buy from i tunes and i was wondering if any one knows how to move them to i tunes and then on to my i pod nano please help
Sure. First thing is to simply try and drag and drop them into iTunes. If they are already in an iTunes compatible format (.AVI are not I believe) they will be added to your library.
If they are not added, then they may need to be converted with a third party format converter of some sort.
iLounge.com has TONS of articles and advice on third party applications that can do the job for you.
If the video goes into iTunes ok, next thing to try is syncing it to the iPod. If that works, you are all set. If it does work and you get an error that it can't be synced, it may need to be "tweaked" in iTunes. Right click the video and pick the Convert for iPod selection. iPods have more narrowly defined requirements as to what sort of video they can play compared to iTunes and a computer. So just because it plays in iTunes, doesn't mean it will automatically work on the iPod. So this is why you sometimes have to use that command.
Finally, if you convert MPEG files and get them onto your iPod and find they have no sound, that is another issue...
If the videos are multiplexed MPEG files then the audio and the video are muxed onto the same track. QuickTime, and therefore any application that uses QT like iTunes, the iPod, iMovie (Mac app), etc. expect two separate tracks, one video and one audio. So when you play these muxed files, the video is played and the audio is not heard.
iPod plays video but not audio of some exported files
http://docs.info.apple.com/article.html?artnum=302588
So you need to do a conversion on the file first. MPEG Streamclip is a popular one that comes in both Mac and Windows versions and is known to "repair" this problem.
Again, iLounge has lots of advice and article on converters you might try if MPEG Streamclip gives you problems.
Good luck!
Patrick -
How do I back up my apps without the need of re-downloading from iTunes when I restore them?
I have an iPod Touch(2nd) and all the apps I have left on it still works cause I've never updated them. I know you might say I should to protect... blah, blah, blah. I only use it as an MP3 player, but I sometimes use the apps that are still working.
Is there anyway for me to backup the apps with their old firmware? Forget iCloud if you were thinking that. It's a 4.2.1 firmware iOS. I don't want to end up with findout that the apps are the new version requiring my iPod to have the latest firmware to work.
Thanks.I would do that by deleting the apps from your iTunes library and then transfer them to your iTunes library. See:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
In iTunes 11 use Control+B to show the Menu bar then go to iTunes>File>Devices>Transfer Purchases -
Why do my new songs show up with a duplicate to download from Itunes when I already have the song
Recently I;ve noticed a lot of duplicates showing up in my library, they have the cloud icon next to them indicating I have the song waiting to be downloaded but I already have the song. Once upon a time, we could isolate duplicate songs in our library and delete them. Why is this happening? How do I stop it? Will I lose both if I delete the "cloud" one?
Go to preferences.Go to store .UNCHECK show itunes in cloud purchases.Click OK.I had this happen.you should not lose your songs.I did not lose mine.I believe you are merely hiding the cloud song from view.Did you "bite"at the pop-up to update itunes software.I did.That may be the culprit.
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How to fix incomplete music download from itunes?
How to fix incomplete music download from itunes?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
Hello.
I need help deleting videos, tv shows, and movies downloaded from itunes. I have followed the instructions to delete from the macbook, I selected the videos I wanted to delete and right clicked to delete. Nothing happens. When I double click on the video it still starts playing. I also followed the instructions to delete the videos from the iphone by swiping from left to right with nothing happening. I opened the videos on the ipad and there is no edit selection like in the instructions on the support page. Can you please tell me how to permanently remove this content so it doesn't try to copy from each device when I want to back up the Iphone and Ipad to my macbook. Thank you.Hi Shawninglewood,
Welcome to the Support Communities!
The article below may be able to help you with this.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Cheers,
- Judy -
A song I downloaded from Itunes isn't complete...how do I get a refund??
Other people have been having similar problems with incomplete sone over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link. -
how do i access movies I have downloaded from itunes and permanently erase them from my cloud?
Hey okapi22,
Thanks for the question. Assuming you are attempting to clear up iCloud storage, it's important to note that iTunes purchases do not count against this storage. For more information, see the following:
Your iCloud storage is used for iCloud Backup, app data and documents stored in iCloud, and iCloud Mail (your @icloud.com email account).
iCloud: iCloud storage and backup overview
http://support.apple.com/kb/PH12519
Additionally, you are not able to delete purchases from iTunes in the Cloud, but you are able to hide them. Take a look at the following article:
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919
Thanks,
Matt M. -
My movie I recently downloaded from itunes "Act of Valor" only works for a out 5 chapters, then it stops working. Other movies work on my iPod touch. How do I fix this issue? If I can't, can I get my money back?
- Go here and see if you can redownload the movies. If you can then delete the movie and redownlod it.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Otherwise, contact iTunes and explain your problem. They should allow a free redownload. -
Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?
Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)
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