How to delete old addresses

Question

Hello, I have had a good bit of time spent on this today, and with alot of input from paypal (to no avail) I have sorted it for myself. If you have loads of old addresses that are now redundant, this is how you get rid of them (its probably a bit long winded, but it is the ONLY way I have found to do it, not even 3 service representatives could do it.....). I will take you through baby steps (stick with me), its a bit odd, but it works. 1. When you have logged into paypal, click on the gear cog (near the log out button)2. Your name then appears in big letters on the middle-ish of the page3. Next to my name, it says "edit"4. Click edit.5. It will ask you if you want to change your name, click cancel6. It will then take you to a more in-depth "My Profile" page7. Third option down will be, "address" (Name, email, address). You can then see all your previous address and remove as necessary.8. Ta-dah! It should now be only the addresses you wish to keep I know its convoluted, but it worked for me. Good luck!!

Answer 1

Hi, I have a little more info on this topic that I'd like to share.  I thought I had deleted all the old addresses a few months ago -- my current address was the only one that showed up on the main profile page.  Today, I used PayPal to make a purchase online, and it changed the shipping address to one of the addresses I thought I had removed! I found your post, and found the secret profile page.  It still showed 11 addresses, but I got an error when I tried to delete anything, so I called Customer Support.  After fighting with the automated system for a while, I finally got a person and explained it to her, including how to find the secret page.  It took her a while, but she was able to delete all the old addresses!  Much happiness and cheering ensued. So the moral of the story is that, if you can't delete them yourself, MAYBE an informed Customer Service person can do it.