How to disable 'find my upad' using icloud?

MY ipad Air died today. Second one in tbree months. I had my cloud email open and was deleting some, when the screen froze and went black. Clicking on the top button did nothing, and I tried connecting it to itunes on my mac, but device wasn't recognized(or even notuced) by itunes. Completely dead.  I have learned that unless you are able to disable 'find my ipad' Apple is unable to service it. Frustrating because IT'S DEAD! Rep at Apple store told me to use icloud to disable it by gping to icloud.com, signing in and selecting device to disable. I attempted to do just that and every time I pull up the page on my iphone or my macbook, i keep landing on the 'set up this device for iCloud' page. I'm already using icloud and cant figure out how to get around that page, and now I'm confused and concerned that because I can't disable the 'find my' bit, I'm going to be stuck with a three month old useless device. Did I say that this is the second one to do this. First one died a week after purchase. Even though we opted out on the replacenet plan, they did give us a new one that time.

The short answer is, you don't.
If you can't reset it on-line, you'll have to call Apple and speak to someone in account security to prove your identity.

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