How to disable ink supply alerts

I have an imac running 10.9.3. I cannot disable the alerts message (ink level notifications) for either printer: HP Office jet Pro 8500 A909a or Photosmart D100 series, both connect via network.
After reading other posts, I have tried going into HP utilities and get to “settings” and try all the icons but there is no way to disable the alerts and neither printer will work. I have tried other avenues that indicate alerts or notifications and none give me an option to disable.
The printer shows the message that black is running out (although it is a new cartridge and shows sufficient reserve on the supplies page) It also ends with the message “to continue with this ink, press ok” which I do and nada results.
Has anyone figured this out for the mac? I am about to go out and buy a new printer – not HP!

Hi bearfan732,
Welcome to the HP Forums! I understand that you are wondering how to disable the ink supply alerts. I am happy to help you with this issue! Please follow these steps:
Click on Apple Icon upper left hand corner.
Click on System Preferences.
Click on Printers & Scanners.
Select the printer.
Click Options & Supplies.
Click the Utility tab.
Open Printer Utility.
Click on Message Center.
Click on Settings.
Uncheck Display HP Alerts.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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